Mark Campbell-Vincent_ghir58 Atlassian Team

Hi everyone, welcome to the kb articles for Opsgenie FAQs. I'm one of the Technical Support Engineers for Opsgenie who will be providing weekly posts on FAQs from customers. All alerts are not displayed on the Mobile App Q: I am not seeing all alerts on the mobile app that are displayed on the Web UI. Is it possible to…

When configuring Opsgenie to notify multiple users regarding the same alert, there are a couple of approaches to setting this up effectively. For example, multiple responders can be added on an integration based on the incoming alert. When looking for a general, role-based way to notify multiple users, the Central…

To be more thorough in making sure users are prepared for being on-call, users can test out their contact methods. Here are a few things to consider when testing out the on-call user’s devices and emails. Push Notifications When not receiving push notifications, it would be best to check that the “Show Notifications” or…

When being on-call, it’s important that users are receiving notifications from alerts during the time of an issue. To make sure that the on-call engineer is properly receiving these notifications, the best practice would be to do a test run before on-call hours. Here are a few tips when testing out notifications for…

Handling your Opsgenie Subscription. Q: Where can I change the number of users, upgrade my plan or edit/pay my invoices? A: All of these actions can be taken from the Billing section. The settings icon found on the left side of the Opsgenie page will show the billing tab when clicked on. Only owners of the account will be…

Opsgenie Features Q: All features on the side bar are not being displayed. How can I access all of them? A: If all Opsgenie features are not visible on the left side bar, this is related to the account’s current plan. The Free and Essentials plans do not consist of all features displayed on the side bar. If you’re only…