Gal Fatal Community Champion

Hi, I try to use the {{initiator}} smart value to retreive the initiator of the issue, in automation rule. It's not working for me. My rule is triggered by webhook and I would like to who trigered it (from action button ) So I tried to write the {{initiator}} to the log and below is what I get in the audit log - empty…

Hi Community, After gaining expertise in Jira Service Management and obtaining certification, I wrote an article offering best practices from my point of view and valuable tips to assist Jira/JSM administrators. Sharing with the community, I hope it is valuable for you. Jira Service Management (JSM) administrators have a…

Hi, I have automation script that create JAM tickets. But it doed not have the ability to set the request type. So I added post function at the workflow on the create transition to update the request type. But it does not work. Updating any other fields is working (i.e organizations) but request type, athought it exists…

Hi, Using Confluence I add Jira issues macro to present Jira issues fields. One of my field is custom field, linked type. In Jira I insert a link to the field and it presents it like a link. But when I add the field to the confluence macro - it show it as a plain text, not as I expected and would like to have - a link,…

Hi, For a specific issue, I would like to retrieve all the issues that linked to one of the linked issues in this specific issue. Can I do it in JQL ? Thanks Gal

Hi I am trying to copy the value of select list (multiple choices) from epic to story child once it created, and linked to a parent issue. Should be easy but it's not working (the audit log complete succesfully without error) Here is the rule: While the "Description" is copied from the parent to the new issue as expected,…

Hi, I am using the system organizations field. It gives by default multi selection but I would like to limit the field to have only one selection. Any idea ? Thanks, Gal

Hi, Using the "Creat Branch" from the Jra development panel open Bitbucket and set default branch name KEY-<Issue summary> I would like to change this deafult. Any idea ?

Hi, As Admin I try to add new epic issue type to a project and a new worflow attached it. When I try to add the workflow to the desired workflow scheme and then publish, I get this step and I wonder why ? if I add a NEW issue type with NEW worflow, I do not expect to have this screen.

Hi, We are working in Hebrew. Need to allign the text to the right, in the description. That's basic, because the description need to be in home language. Any idea ? I believe it's an issue for more languages. Gal

Hi, I manage Jira service management on DC, have a project with more than 100 customers. Now I would like to create a new project with same customers. Any idea how to copy customers from project to project, not one by one ? Thanks! Gal

Hi, Any idea if I can change the title of the browser tab and change it for example to the project name ? Thanks, Gal

i, I am trying to changes the epic view in advanced roadmap. I would like to see the Epic progress line like it's on team-managed-project timeline, under the Epic Any idea if this is possible ? That's how looks like in team-managed project timeline And is the way I can see it in Advanced roadmap plan viiew Thanks,Gal

Hi, I am looking for a way to remove the long list of the requests from the group view in the portal. As an example I would like to present only the group name "Common Requests" and hide/remove the list of all requests in this section. Any idea? Thanks, Gal

Hi, Is there a way to set permissions or another method to control who can view specific groups or requests in the portal ? Thanks, Gal

Hi, I added to my Kanban board layout the Σ Progress and I wonder. It adds something like the below to the card layout. I do not understand this view, is there a way to remove the ligh blue line ? (it's always the same) Thanks, Gal

Hi, I have customer with many statuses and he asks for different colors. I know the color can be only one of the 3 categories , todo, in progress and done. but this is not enough. I want to use my own colors and more than 3. Any creative idea how to change status colors to be custom ? thanks, Gal

I want to improve the card layout using cloud and company-managed projects. See the below example. I added two fields: the original estimation and the remaining estimation. I want to add my custom words to describe the field. How can I improve improve the layout display in general? Any app that may support? Thanks, Gal

Hi, Using ira cloud I would like to limit the issue types I see when I link issue? for example, when accessing EPIC, I would like to see only user story's in the issue link list, I do not want to give the option to link a BUG to an EPIC. Any idea? maybe some app can support this ? (I am not using script-runner at the…

Hi all, I am a community leader in the last five years and Atlassian Certified Expert. I wrote 2 articles related to certification that may give you some tips 1. My-Jorney-to-be-Atlassian-Certified-Expert and 2. How-I-passed-ACP-120-Jira-Admin-for-cloud-certification-exam I'll be glad to share tips or assist anyone who…

Hi, Anyone know if Atlassian support StatusPage product solution on premise ? Thanks Gal

Hi, When I go to customer notifications, (as admin) I do not have option for enable/disable the customer notifications default rules. Some of them are disable like the one in the below image Any idea how to enable this notification rule ? Thanks

Hi, Using Jira service desk on-prem, I try to create a trigger to copy issue attachment during workflow transition , to the local path of the Jira server. Any Idea ?

Hi, Using Service Desk DC, I would like to change the display name of "organizations" locked field to something else. Any suggestion ? Thanks, Gal

Hi, Using Jira Service Management on DC, Jira version 8.22.6 I created a number field to host the year in 4 digits. After editing the field it presents the number with format, adding comma - 2,203 I would like to view the field and see 4 digits i.e 2023 , without any format, and keep it as number field without option to…

Hi, I would like the create issue button to show only selected list of issue types instead all the available issue type in the project (but keep them active) for example in this case I would like to put the task in gray and do let the users create task from this screen. The reason is that I am creating tasks in automation…

Hi, I am using Service Desk DC. I am trying to control the "view request" URL. Once a ticket is created, the customer receives mail with a "view request" link. I need to edit this link due to a security issue that does not let me to access the link directly - is it possible? Thanks for any idea Thanks Gal

Hi, When adding the development panel to Jira screen layout, it adds the create branch, create commit and also the releases. I would like to have only the create branch. I do not want the create commit option and most important, I do not want to see the Releases option on the screen. Any idea if it's possible to custom…

Hi, Have this simple scenario : 1. A user does not have permissions to access a space (and it should stay like that) 2. I want to share him with a specific page in this space. only one page. There are no page restrictions in the space. Any idea if it's possible ?