Andrei Pisklenov _Actonic_ Atlassian Partner

Overview I have an exciting idea for an application tailored for the Atlassian Marketplace. Picture this: your team is in the middle of sprint planning, tasked with estimating a new feature in story points. But there's a problem - team members can't reach a consensus. Some are convinced of one estimate, while others argue…

How are these issue types used in Marketing and Consulting? Planning, structuring, executing and monitoring tasks and their progress in Jira is made possible by Jira’s elements called Epic, Story and Task. Definition and distinction is oftentimes done for developer teams and their processes, which is why we want to explain…

Hi everyone, I am trying to add a YouTube video to the article on Atlassian Community, copying HTML code from YouTube Share button (this one <iframe width="560" height="315" src="https://www.youtube.com/embed/3AJsXMag6tE" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write;…

Introduction As Atlassian Cloud continues to evolve in 2024, the opportunities for developers to build custom apps for the Atlassian Marketplace are more exciting than ever. However, creating a truly robust and efficient app for Atlassian Cloud applications like Jira or Confluence requires more than basic JavaScript…

Forge, the framework for building apps on Atlassian Cloud products like Jira and Confluence, provides multiple options for storing in-app data. Two primary methods are "Entity Properties" and "Forge Storage." Understanding the performance characteristics of each is crucial for developers looking to optimize their…

Jira is a flexible tool used for project management and issue or bug tracking. We have recorded “Jira Basics” – a series of videos to help you get started. As Jira experts, we know exactly what you need to learn at the beginning and will guide you, step-be-step, through the core functionality. Create your first project,…

In this article, we’ll explore various options for storing data in Forge apps. We’ll start with the most common choices — Entity Properties and Forge Storage — then discuss more specialized alternatives, such as Content Attachments and External Databases. We'll examine the pros, cons, limitations, and use cases for each…

Check out this tutorial video on creating a comprehensive Forge app for Jira Cloud! Ideal for beginners, it guides you through building an app that uses ALL Forge modules with a user interface. Whether you’re a developer aiming to enhance your Jira experience or just starting with Atlassian Forge, this guide is for you. 🔍…

Atlassian Forge provides various modules designed to extend Jira’s capabilities. You can explore these modules in more detail here: Atlassian Forge Modules for Jira. This guide explains the high-level differences between various modules and offers a classification of all the modules from both a requirements and development…

"First Response Time" Report in Report Builder Whether you are working in a support or help desk team: crucial for your success and customer satisfaction is your quick reaction to problems. In technical terms: The First Response Time or First Reply Time to tickets. In order to calculate the response time, a report has to…

Teamwork is an important element of the modern workplace and two of the best tools to enhance collaboration and cooperation are GitHub and Jira. While GitHub allows writing code with fellow colleagues and controlling versions, Jira is great for advanced time management due to multiple features it provides. So wouldn’t it…

In Confluence, you are able to create and edit different spaces and pages. Macros are there to give you a wider range of functionalities to edit your content. Multiple macros can be part of a larger package, also called plugin. Plugins can be managed by your administrator. In this article we introduce you to the Easy…

Hello Jira-newbies! We offer a great chance for all Jira starters to get an insight into Jira in our free English webinar on the 28th of April. Take your chance to learn more about #1 software development and project management tool used by agile teams and sign up now on Zoom! (Ansässig in der DACH-Region? Dann besuchen…

Did you know that penalties up to 4 % of the yearly company turnover are possible in case of GDPR violations? GDPR regulations are currently mainly relevant for companies in the EU, but countries like Brazil are taking steps in the same direction as well. The list of companies that have already been sanctioned includes…

When working in customer support, it’s crucial to calculate, analyze and monitor specific numbers, called KPIs (Key Performance Indicators). They go hand-in-hand with customer satisfaction, problem diagnosis, achievement of goals and support contracts. These are some essential customer support KPIs which should be…

Hello, everybody! Confluence by Atlassian is the best tool to share knowledge in your agile company! A great way to get an overview of the functions and the user interface is our free English webinar that happens on the 23rd of March 2021. Sign up now and level up from a beginner to a Confluence professional. See you there!

Jira by Atlassian is the perfect software to support you to configure your Scrum process effectively. Thereby, it is important that the Scrum Master has the ability to create sprints for all needed projects to structure the process effectively. This happens in Jira through the button “Create sprint”. Unfortunately, it can…

Word, Excel and Co. belong to the past! Confluence is a worldwide used tool for collaborations, intranets and knowledge databases. Multiple teams in different companies use Confluence, some of them are marketing managers like you are. Those employees profit from Confluence’s benefits for content marketing. How? Confluence…

Is Jira part of your daily business? Then you probably will have stumbled upon the search function in Jira. Be it while looking for a specific ticket, to automate workflows or to create reports. The developers among you might have had a look at the advanced search in Jira as well. With the help of JQL (Jira Query Language)…

The General Data Protection Regulation (GDPR) has been in effect since 2018 and businesses and customers in Europe are slowly but steadily getting accustomed to the idea that personal data is a valuable resource and has to be treated accordingly. However, if you are doing business with or use the services of US companies,…

Jira is a great tool to use across different departments. Forget that paperwork – switch to Jira and get that tasks done smoothly. Marketing Jira allows for a complete digital transformation of your marketing campaigns – from planning to carrying out, from preparing press releases to running an event. Jira provides…

Report Builder report “Service Management: Key metrics” In order to measure progress, increase productivity and communicate with customers, Service management teams and leaders need to know some key metrics. On the one hand to plan resources, on the other hand to confirm contracted Service Level Agreements (SLAs). One…

Optimizing IT processes in a large company with hundreds of employees is always a challenge. Users there work with different kinds of software: Office365, Google GSuite, Salesforce, Jira, Confluence, etc and need to remember various credentials to get access to each product. The hard part about it is the sheer amount of…

Project managers know this problem: A “mountain of work” lays in front of you, and you don’t know how and where to tackle them. Different to-dos lie ahead, but just one task after the other can be handled. If you have selected one task, you may have many small steps, whereby many of those steps are not going to be finished…

„Lead Time“ report in Report Builder When team members are working on multiple projects, stories and tickets, it is important to track how long a workflow took from start to finish. This will help project managers, team leads and other stakeholders to get a better understanding of how long specific workflows take, to spot…

Report Builder report "Key metrics for activity" When working in a Service Management support team, you as a member or a team lead will need to know about the most important key metrics. This entails monitoring activities like comments as well as comparing created vs. resolved tickets. Comments Monitoring comment content…

Hello Jira-newbies! We offer a great chance for all Jira starters to get an insight into Jira in our free English webinar on the 28th of April. Take your chance to learn more about #1 software development and project management tool used by agile teams and sign up now on Zoom! (Ansässig in der DACH-Region? Dann besuchen…

Tasks in Jira are used to distribute different chores in a team. You assign a task to an employee (assignee). But in some cases it can be helpful to assign an issue to multiple assignees. For example, if a task is handled by multiple employees because it requires more knowledge and resources. Herefore, it is useful to…

Hello Jira-newbies! We offer a great chance for all Jira starters to get an insight into Jira in our free English webinar on the 28th of April. Take your chance to learn more about #1 software development and project management tool used by agile teams and sign up now on Zoom! (Ansässig in der DACH-Region? Dann besuchen…