Discussions
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Risk Management: Creative Risk Identification
Risk identification is a critical component of risk management—after all, you cannot manage a risk if you don't know what it is. Various techniques exist for identifying potential risks, including brainstorming, interviews, questionnaires, SWOT analysis, and root cause analysis. One limitation of these traditional…
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Risk Management: Is it Really a Risk?
Risk identification is the first step in the risk management process, and it is here that organizations often run into trouble. It is vital that you learn to distinguish risk from simple uncertainty. All risks are uncertainties, but not all uncertainties are risks. You encounter numerous uncertain factors daily, but only a…
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Risk Management: How Mature is your Organization?
In the 1980s, a new type of framework called a "maturity model" emerged in industry. The proponents of these models intended to help organizations assess their capability in various fields, including software development, project management, and information technology. Maturity models offer several benefits, such as: *…
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Risk Management: The Problem with Brainstorming
Brainstorming is often considered a go-to technique for identifying risks. It is usually carried out as part of a workshop where everyone is encouraged to share their thoughts and opinions. Brainstorming is popular because it makes everyone feel involved, the results can be seen quickly, and it provides an opportunity for…
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Risk Management: Why Bother?
Risk management is now considered a staple process in many organizations and has become an increasingly important component of regulatory compliance (reference). Our experience suggests, however, that the concept is still not well understood. What is risk? The word "risk" is used in a specialized sense when organizations…
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Attempted automatic update of app Jira Cloud for Slack
We were looking at the audit logs for Jira Service Management and noticed several messages with user Anonymous that said, "Attempted automatic update of app Jira Cloud for Slack." We don't recall trying to install Slack at all and we are not sure what has triggered this message. Can anyone help?
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How can I make the knowledge base links more prominent?
I have Jira Service Management link to a knowledge base in Confluence. When our customers create a ticket, the system automatically links relevant knowledge base articles. This is great, but they are not very prominent. They are over in the sidebar on the right: How can I make these more prominent, so the users see the…
