mararn1618 _secretbakery.io_ — Atlassian

Discussions

Quickfix ☝🤓 – Solve Duplicate Tickets from Email Replies with Customer Organizations
Seeing dupicate tickets in JSM from email replies all over the community (here, here, here, here, ..) I decided to write an actionable article to get this fixed quickly. Problem 😨 Summary * You have received an email from a customer (or they used your service portal). * A different person replies to the ticket emails (or…

Quickfix ☝🤓 – Solve Duplicate Tickets from Email Replies with Customer Organizations
Seeing dupicate tickets in JSM from email replies all over the community (here, here, here, here, ..) I decided to write an actionable article to get this fixed quickly. Problem 😨 Summary * You have received an email from a customer (or they used your service portal). * A different person replies to the ticket emails (or…