Discussions
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Using AI in Jira Service Management? Earn a $25 gift card for writing a review!
Update as of May 11 - this opportunity has now ended. Thank you for your consideration! We are looking for users of Rovo or other AI features in Jira Service Management to leave us a review on Gartner Peer Insights about your experience! In order to be eligible you must be using AI in Jira Service Management - applicable…
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Join us for a Team '26 roundup on what's new in Service Collection!
Hot off the heels of Team '26, we're hosting a webinar on June 23 at 11 AM AEST/CEST/PST to walk you through the latest innovations across Service Collection, including Jira Service Management, Customer Service Management, Assets, and Rovo agents. Register now to join us live or to receive the on-demand recording link as…
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🎁 Earn a $25 gift card for your review of Jira Service Management!
Update as of May 11 - this opportunity has now ended. Thank you for your consideration! 👋 Hi Atlassian Community! Are you using Jira Service Management? We'd love to hear about it! Share your experience on Gartner Peer Insights - it only takes 10 minutes, it's anonymous, and you'll get a $25 gift card for your validated…
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Final AI series webinar! Deliver exceptional employee support with AI
Join the last webinar in our AI-powered service management series on May 13! This is your last chance to win the AI-powered ITSM Pro kudos badge! In order to win, please comment on this Community post with your top takeaway from the session. Please note that the on-demand recording takes a minimum of 24 hours to process.…
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🎥 How Riverty runs 100+ Jira Service Management projects with a connected CMDB in Assets
In this fireside chat, Andrei Tuch, Senior Product Owner at financial services leader, Riverty, shares how his team runs more than 100 Jira Service Management projects across IT and business teams, all powered by a rich CMDB built in Assets. 👉 Fireside chat: Riverty on Jira Service Management & Assets. What you'll learn:…
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🎁 Earn a $25 gift card for your review of AI in Jira Service Management!
Update as of May 11 - this opportunity has now ended. Thank you for your consideration! 👋 Hi Rovo Community! Are you using Rovo or other AI features in Jira Service Management? If so, we’d love for you to leave us a review on Gartner Peer Insights about your experience! It only takes 10 minutes, it's anonymous, and you'll…
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AI for service webinar challenge extended! Next up: How IT Ops teams resolve issues faster with Rovo
Hi Atlassian Community, and Happy 2026! Following the success of our AI-powered service management webinar series, we are starting the year off strong by extending the series to include 3 new webinars! The first one is coming up on January 21, and you can register to join us live or on-demand here. ⚠️ Please note that the…
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Don't miss our final AI for service teams webinar, and your last chance to earn a badge!
🚨 The final webinar in our series, AI-powered ITSM: from concept to reality, is on December 10 at 11 am PST/AEDT/CET! This is your last chance to earn the AI-Powered ITSM Pro kudos badge. To end our series with a bang 💥 this webinar will cover: * An in-depth product demo of the latest AI feature releases from Atlassian,…
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Join our upcoming webinar series on AI for service teams & earn a kudos badge!
📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality. Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 essential tips for AI service management at high velocity." In this session you'll learn: * The value of AI for ITSM, including which business drivers…
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The next webinar in our AI for service teams series is coming up! Join and earn another kudos badge.
🔔 The next webinar in our series, AI-powered ITSM: from concept to reality, is coming up on November 12 at 11 am PST/AEST/CEST! In this webinar on The Atlassian approach to AI-powered service delivery we'll go deeper as we move from industry insights to Atlassian's perspective. You'll learn: * Results from Atlassian's 2025…
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Webinar Q&A - 5 essential tips for AI service management
👋 Hello, Atlassian Community! First, thank you so much for your interest and engagement in our recent webinar, 5 essential tips for AI service management at high velocity! We are so appreciative of your time. Don’t forget ❗️ to register for the next 2 webinars in our AI-powered ITSM series here❗️ As a follow up to the…
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Thanks for joining us! Asset & Configuration Management Webinar Recording + Q&A
Hi Asset and Config Management Champions! Thanks to everyone who joined our "Tame IT Chaos: Mastering Asset & Configuration Management" webinar! Your engagement and thoughtful questions made the session truly dynamic! Missed it? No worries! You can find the recording here. We received tons of great questions that we…
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Join our next webinar - Beyond Jira: Scaling IT impact across the enterprise
📣 Our next ITSM webinar is coming up on September 24! Join the live event to learn why empowering all teams to deliver excellent service is critical for enterprise growth. Service management isn't just for IT. The principles of ITSM can help make it easier to work with any team in the business, from HR, marketing, or…
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LinkedIn Live - The state of ITSM: 5 challenges service teams face today
Join us live on LinkedIn next Wednesday, August 28 for a discussion about the state of ITSM today! You’ll hear from Atlassian experts, Akshay Anand, Principal Solutions Engineer, Will Zuill, Principal Solution Strategist, and Marcus Küppers, Senior Solutions Engineer. Last year, Atlassian ran an ITSM workshop in 4 cities…
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Customer webinar: 3 reasons to ditch your traditional ITSM software with WEX Inc.
You’re invited to the next Jira Service Management webinar! On May 14 at 11 am PT we’re hosting a webinar on 3 reasons to ditch your traditional ITSM software. Atlassian customer, WEX Inc., will share how they made the switch from another ITSM solution to Jira Service Management with the help of Atlassian solution partner,…
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Webinar - AI, analytics, and more for enterprise IT
We’re back with another webinar for Jira Service Management! Join the webinar on March 27 at 11 am PT to learn why businesses choose Premium and Enterprise editions to help them confidently scale and innovate for the future. We’ll be covering top features like AI, analytics, and asset management. Our expert solution…
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Webinar: 4 ways to elevate incident response with Jira Service Management
Hi Atlassian Community! You’re invited to our upcoming webinar on incident management on February 28 at 11 a.m. PT! Our experts, Shaun Pinney, Sr. Product Marketing Manager, and Cathi Davey, Principal Solutions Engineer at Atlassian, will be sharing the reasons teams use Jira Service Management for incident response. You…
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New reporting capabilities for Assets in Jira Service Management - early access
Hi, Atlassian Community! We are excited to announce an early access program for new reporting functionality for Assets in Jira Service Management. We know that you need the ability to report out on your CMDB data, so we are thrilled to invite you to be the first to test out asset reporting and share your feedback with our…
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Join us in New York, Munich, and London for Team Tour: High Velocity!
Team Tour: High Velocity is back and coming to a city near you! Join us in New York City, Munich, or London, in March 2024 for our premier service management road show. Get up to speed on Atlassian's fastest-growing product, Jira Service Management, and learn how nearly 50,000 customers deliver exceptional service…
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Webinar: Remote work, AI, and incident management
Hi Atlassian Community! You’re invited to our upcoming webinar on incident management. In this event on August 16 at 10 a.m. PT, Andrew Ketchum, Incident Manager at Nextiva, and Kate Clavet, Sr. Technical Product Marketing Manager at Atlassian, will discuss the results of Atlassian’s recent State of Incident Management…
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Atlassian Analytics is available in Jira Service Management + more for Cloud Enterprise customers!
In case you missed our announcement at Team '23, Atlassian Analytics and Atlassian Data Lake are now generally available for Cloud Enterprise! This includes product data from Jira Service Management with Opsgenie and Assets (formerly known as Insight), as well as Jira Software and Confluence. Atlassian Analytics offers…