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Join our upcoming webinar series on AI for service teams & earn a kudos badge!

amandagit

📣 Don't miss out on our upcoming webinar series: AI-powered ITSM: from concept to reality.

Our first webinar is coming up on September 24 at 11 am PST/AEST/CEST and is on "5 essential tips for AI service management at high velocity." In this session you'll learn:

The value of AI for ITSM, including which business drivers benefit from it most, and how to build a business case for AI investment
Common challenges with AI implementation, such as governance and measuring impact, and how to overcome them
How AI can power Enterprise Service Management, and unleash innovation across the entire company

During the three-part webinar series, you'll have the opportunity to earn a special AI-powered ITSM Pro kudos badge for each time you join one of the webinars! That's right, you'll have 3 chances to secure this badge! 🏅

ai powered ITSM pro.png

In order to earn the badge, please comment on the webinar articles with your top takeaway from each of the webinars you attend. We'll be posting an article about a week before each webinar to remind you to participate, and will come back to this post to add these links.

Add your top takeaway from webinar #2, "The Atlassian approach to AI-powered service delivery" here!
Add your top takeaway from webinar #3, "Deep dive: AI for service demo + customer case study" here!

Register now to join us live or on-demand, and don't forget to come back here after the webinar to share your top takeaway!

Post-webinar update: we have answered most of your questions from the first webinar here!

Comments

Tim Jacobs_bv8i2p

Rovo and the central search functions make it much faster for me to access important information, so I spend less time on routine questions or digging through documents. Automatically generated answers and support with standard tasks free up time for what really matters. Repetitive work almost takes care of itself . Overall, work feels more relaxed because there’s less searching and more getting done, even if someone on the team is out.

Lia Lilly

I wasn't able to join ontime today. Are you able to share a recording?

Markus Dolch

Yes, same here, a support call got in the way. Is there a recording available?

Simon Williams

Same here, I missed it due to another call. Is there a recording available please?

Sandro Toshio Uehara

Agradeço a Atlassian pela oportunidade de obter novos conhecimentos através dos workshops.

amandagit

Hi all, the recording will be available 24 hours after the broadcast at the same link as the live registration! You do still need to register in order to watch it on-demand

Sarah Chaudoir

Rovo makes it easy to locate answers, for both the user and the admin agents.

Abdiel Vasquez

It is interesting how AI can facilitate and speed up the work area

Tomislav Tobijas

Is it just me, or does the webinar link keep redirecting to this Community article 😅

Kristi_rhepnx

I'm excited to see how AI can help delegate incoming work items in ITSM projects.

amandagit

Hi @Tomislav Tobijas yes, once the broadcast is complete and before the on-demand recording is ready the link goes here the on-demand version will be available tomorrow!

David Gabriel Moreta

I tried to join but the link redirected me to this article instead of the actual webinar

Selma Lin

I learned that Atlassian has designed a way to rewrite issue summaries that are more precise.

Calvin

Thanks for this, was interesting and helps build trust in using AI something that is a bit of a worry in many area.

Simon Williams

@Tomislav Tobijas It is not just you, I get the same redirection issue!

Brita Moorus

Appreciate this share, it was a great webinar. Trust in AI is still a big topic, so this kind of insight is really helpful 💡

Debbie Jolley_vo7os5

@amandagit
Hi - same as a few others have mentioned, when I click the link and enter my details to watch the recording it just redirects straight back to this page.
Can someone please check why it appears to be ok for some, but definitely not working for others.

I also tried from the links I found in the email (in my Junk) - still the same redirect problem

thanks

amandagit

Hi everyone, the on-demand version will be available this afternoon. So sorry for the delay, thank you for your interest in the session and your patience! 🙏

Shawn Stevens

It was fascinating to see some of the issues highlighted in the first presentation, my company is also struggling with. We don't have a great policy for AI at the moment and it feels like we are developing that as we go. Sadly we may be forced to turn off Rovo and Atlassian AI until our Cyber team can evaluate and approve.

:-(

Anwesha Pan

Thanks for sharing this article @amandagit ✨ It's a great webinar to start with and is very informative when you start with AI topic.

amandagit

Hi everyone! I wanted to let you know that we have answered most of your questions from the webinar here. Check it out and let us know if you have any additional questions! Or, register for the next webinar in the series to get your questions answered live

HappyMoodHUB_pro

Excited to join this webinar — really looking forward to learning how AI can elevate service teams.
My plan:
• Note the key business drivers for AI in ITSM
• Track governance & value-metrics for implementation
• Explore how this pairs with digital-workflow tools (like apps from a good app-store)
• Tip: check tools in stores such as HappyMod for complementary apps you can test before live rollout

Rinjini Poddar

It’s impressive how Atlassian Intelligence and Rovo AI streamline daily tasks and significantly enhance work efficiency.

Jason U

Rovo has a real potential! Thank you for webinar.

amandagit

Hi everyone, thank you so much for participating in our first webinar of the series! The next episode is next Wednesday on "The Atlassian approach to AI-powered service delivery." Please add your top takeaway to the new Community post here for another chance to win the badge!

Suvi Rautell

Been a bit busy so I was only able to watch the recording now but better late than never right My key takeaway from this is to think about metrics so what to measure. What is the actual benefit from adopting AI into JSM? The four metrics to measure that was suggested are:

First Contact Time
Mean Time to Resolution (MTTR)
Time in Progress
Volume or Work Item Metrics

At least for me MTTR is the first one to tackle.

Thanks for a great webinar!

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