Kai Becker Community Champion

Discussions

    • Automation Rule to set Team based on affected service

      Hi there, I want to assign the team based on the affected service selected in a customer request. The affected service will be preset on creation from the portal. I now want to have a generic rule to extract the relevant team from the service and write it to the team field. So far I haven't been able to get the team data,…

    • Miscellanous Monday - start your week off right

      It's Monday - start your week off right Mondays, some people love them and others hate them. As a rule, I always try to start Monday in a relaxed way. At least that usually means that our daughter starts kindergarten in a good mood Then it's off to catch up on emails with a hot coffee and then the first meetings of the day…

    • Agile principles in an (IT) service focused team?

      I am asked more often: How can we work as a service team with agile principles? Is Scrum right for us? How can we keep space free for day-to-day business in sprints, but still work on fixed goals? Or should we rather work according to Kanban? Probably there is no single right answer, it always depends on organization, team…

    • Your favourite Jira Cloud feature?

      Hi there, I would be interested to know what is your favorite feature of Jira Cloud? My personal highlight is the login free portal, which is great for support requests like "Forgotten/missing account details".

    • Possibility to access remote issuelinks

      Hi there, we have connected an onPrem Jira instance and a Jira cloud site. We are able to link issues, but they don't show up via {{issue.issuelinks}} It is possible to access remotelinks via <yoursite>.atlassian.net/rest/api/3/issue/XYZ-123/remotelink , but this requires extra authentication. Any idea on how to access the…

    • Your favourite JSM use cases

      Hi there, I have done lots of JSM projects with server and cloud. From employee onboarding to classic ITSM processes. And also some special ones like complex recruiting processes for a bigger university. I would love to hear from some (maybe special) use cases you have implemented :)

    • Setting multi user custom field in automation rule on create issue action

      Hi there, I'm currently trying to create an automation rule, that gets triggered via a webhook. The webhook data is then parsed and provides the needed information to create an issue via the create issue automation. My problem is, that I'm not able to update a custom multi user picker field. Is there a valid smart value…

    • Displaying fields based on a combination of dynamic forms single and multi select

      Hi, if got a problem regarding a list of additional fields I need to display based on a single and a multi select custom field. Current configuration: Dynamic forms single select X with values (A, B, C, D, E) Dynamic forms multi Select Y with values (A, B, C, D, E) Custom fields A, B, C, D, E tied to the options of X and…

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