Dave Rosenlund (Trundl) Community Champion

IMPORTANT UPDATE: Team ‘26 (May 5th-7th) news from Atlassian has changed our perspectives a bit. This article is still relevant, but if you land here, you should read this, too: A Team ’26 Retrospective on AI and Rovo Model Context Protocol (MCP) is quickly becoming the standard way AI systems connect to tools like Jira…

Why data governance is your first line of defense by @Denis Boisvert _Trundl_ & @Dave Rosenlund _Trundl_ Executive Summary Organizations considering Rovo (and generative AI in general) frequently focus on the wrong risk first. The core question isn’t whether AI will provide incorrect results. The core question is whether…

The Risks of Over-Reliance on Rovo (and Friends) If you're a project management leader in an Atlassian-powered organization, you may already be experimenting with Rovo — and other generative AI platforms. Maybe you’re drafting updates or tracking progress in Atlassian Home, summarizing pages in Confluence, or watching Rovo…

by @Denis Boisvert (Trundl) & @Dave Rosenlund _Trundl_ “When should we use Rovo, and when should we use ChatGPT? Our company has both.” That’s just one example of a question we’re hearing more and more—from project managers, system administrators, product owners, and the occasional executive who’s trying to make sense of a…

by Cidoni Brind & Dave Rosenlund In large enterprises, teams aren’t just distributed. They’re running on different cadences, with different tooling, and often, with different understandings of where the work actually lives. Jira and Confluence may be central hubs, but even within those tools, it's easy for context to get…

"Suddenly, we weren’t just reacting. We were optimizing." - Chris Green, StarCompliance Chris Green isn’t just an operations leader. He’s a bass-playing, girl-dad x 3 from the U.S. Midwest who thrives on rhythm - whether it’s musical or organizational. After nearly two decades in client-facing roles, he knows how vital…

Creating a quick and efficient service process that spans multiple teams and disparate systems can be a true mind-bender. But Jóvin Jóvinsson did precisely that by tackling things one step at a time. Prelude Imagine that you've just relocated to a new city in a new country—just because you wanted the same sort of expat…

From Remedyforce to Jira Service Management: A tale of automation, documentation, and smarter portals From Email Swamps to Systemic Flow Dhruvil Shah is the Senior Cloud Solution Engineer at Sophos, a UK-based cybersecurity company. He manages the Atlassian ecosystem—Jira Software, Jira Service Management (JSM), and…

Bună! I am not a recruiter. I am a hiring manager, working for Platinum Atlassian Solution Partner, Trundl. And I’m actively looking for strong candidates based in Romania to form the foundation of a new Romania-based extension of our product development team. To start, I am trying to fill two roles with experienced/senior…

As I shared previoulsy, Atlassian Community Leaders (now called Atlassian Community Champions) @cidoni_brind, @Heather Ronnebeck and I recently started a new online Atlassian Community Events (ACE) chapter for program / project management pros. It's called Program/Project Masters. Our meetings are virtual, and they'll…

Recently, I was also able to persuade Cidoni Brind, a colleague who runs the PMO at Trundl (where we both work), to launch an online Atlassian Community Events chapter. Specifically, one that's purpose-built for those of us who are passionate about program and project management best practices on Jira. I’m going to help…

If you’ve been in and around the Atlassian Community much, you might know me from my work here as an Atlassian Community Leader (cum Champion). But during normal business hours, I’m the Global Director of Products for Trundl Inc, a Platinum Atlassian Solution Partner. In that role, I recently helped the company launch a…

Hi, everyone. There's a new virtual/online Atlassian Community Events chapter purpose-built for PMO & PPM pros. It's called Program/Project Masters and the first event will focus on maximizing the value you can derive from Jira Plans. The event will be on May 21st and it's titled Mastering Jira Plans for Effective Project…

…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-premises instances of Jira and a service management operation built on emails and spreadsheets. From prior experience, he recognized modern SaaS…

If you’re interested in Jira Service Management and would like to take a break from the buffet breakfasts at Team ’25, we’ve got you covered! Progress is impossible alone ITSM/ESM Masters is a virtual Atlassian Community Events (ACE) chapter focused on service management with JSM. Normally, our meetings are online. We're…

Full Disclosure: In this article, I am writing with my Trundl—Atlassian Platinum Solution and Marketplace Partner—hat on. It’s full speed ahead for the Trundl team to Team‘25 in Anaheim! And we’re visiting multiple ACE (Atlassian Community Events) cities in India and the U.S. along the way 🌍✨ 🚅 🇮🇳 Destinations in India The…

On January 16th, 2025, the Atlassian Community Events (ACE) chapter known as ITSM/ESM Masters — an online/virtual ACE affiliated with a topic, not a city — brought together a panel of experts to discuss the ongoing merge of two Atlassian products, Jira Service Management (aka JSM) and Opsgenie (OG). The panel was comprised…

You have questions. We have answers! By now, everyone impacted knows Opsgenie is merging with Jira Service Management (JSM). However, judging by the number of related questions in the Atlassian Community, the details are murky for some of us. We aim to clear up the confusion in the next meetup of the new online ACE…

October was a BIG month for Smart Assignments & Rotations for Jira Service Management — also known as SARJ! 🟢 Cloud Security Participant. We've joined the Atlassian Bug Bounty program! What does that mean to you? A bug bounty program is one of the most powerful tools for detecting (and fixing) vulnerabilities in cloud…

In case you haven't already heard, with the help of several members of the Atlassian team, Jóvin Jóvinsson and I recently launched a new Atlassian Community Events (virtual) chapter for those of us who use Jira Service Management (JSM) to deliver ITSM and ESM solutions. We call it 'ITSM/ESM Masters.' That's right, this…