Angélica Luz Atlassian Team

Hello @sumaiya.k, Welcome to Atlassian Community! As Dave mentioned, it seems that you are trying to access an add-on on the project and it's not loading. Have you talked to your administrator to confirm if the add-on is updated? What is the menu you are trying to access on the project? Regards, Angélica

Hello @ysamar.albornoz, Welcome to Atlassian Community! On Jira Cloud it's possible to use the same name for a project, but only when it's completely deleted from the site. Reading the details you provided, I believe that the project was just moved to the trash and not deleted. For the following steps you need to have…

Hello Giovanni, Welcome to Atlassian Community! When using the Widget, currently, there is no option to get other information such as the URL. There are feature requests suggesting improvements: * Capture "Context" (url, ...) with the widget requests Please, click on vote and watch to receive updates about the feature.…

Thank you for the information. Would you mind sharing with us the script code of the widget? Where are you adding the widget code on your page? Have you tried to load the page using another browser just to check if it loads normally?

Hello Rodrigo, Welcome to Atlassian Community! I saw that there is a new version of Firefox (80.0), can you please update and check if it resolves the issue? If not, check the developer tools and if it shows any error, please send us a screenshot or the error message. Regards, Angélica

Hello @Konstantinos Mixios, Welcome to Atlassian Community! It's possible to change the full-width of a Confluence page by clicking on the icon on the top of the page. It will change the alignment of the title and the text. Please, give it a try and let us know how it goes. Regards, Angélica

Hello Mike, Welcome to Atlassian Community! When tickets are moved to the very last column on a next-gen board, it will be hidden from after 14 days, but not deleted. You can find the tickets that were archived by clicking on Issues on the left side and filtering by the "Done" status. Currently, it's not possible to change…

Hello Shehma, Thank you for reaching out to Atlassian Community! Testing on my local site using the same Chrome and Mac OS version, I wasn't able to replicate the issue. Is it happening with those specific attachments? Can you please open the developer tools on your browser and check the console tab to see if it shows any…

Hello Matt, Welcome to Atlassian Community! When customers send requests, the tickets are created with noreply@shopify.com as the reporter, please correct me if I'm wrong. When the email is sent, are customers being added to Cc? If they do, they can be added as participants of the ticket (Shared with), but the project must…

I saw that you were able to create a ticket with our support and the issue was resolved. They mentioned that you couldn't found the SEN because you were not the main billing contact of the workspace. When creating a ticket with the support, it's necessary to add the workspace URL and not the SEN. If there is anything else…

Hello Lena, Thank you for reaching out to Atlassian Community! I can see that you are using an add-on to translate the customer portal, but the feature "Language support" was added recently to Server. * Provide multilanguage support for Service Desk If you are using the latest version of Service Desk, you should be able to…

Hello Simone, Welcome to Atlassian Community! Reading the details you provided, I believe that it might be to the permissions on the project. Just to make sure, I would like to know if the ticket was indeed created with the reporter and the participants. If they didn't receive notifications, it probably means that the…

Hello @[deleted] Welcome to Atlassian Community! When using Service Desk, customers have different permissions and the project administrator can allow them to find people only on an organization, by adding their email address or searching anyone in the project. If you are using a next-gen project, go to Project settings >…

Hello @udi, Thank you for reaching out to Atlassian Community! Just for a better understanding of the issue, I would like to make some questions. Are the reporter of both tickets the same? Can you check the history of both tickets to confirm if they were created by the same person? Is it happening when they create a ticket…

Hello Abirami, Thank you for sharing the logs. Checking this error, this is an NPM issue and it's not related to Jira. We found this discussion and there are many people facing the same issue: * https://github.com/apigee/apigeetool-node/issues/184 * https://github.com/mapbox/node-sqlite3/issues/866 I would suggest checking…

Hello Tony, Thank you for reaching out to Community! Just to better understand, are you changing the logo of the help center or of the portal? The logo from the portal is changed on the Project settings > Channels > Customer portal (next-gen) or Project settings > Portal settings (classic) and the logo from the help center…

It's possible to create an automation that will share the ticket with an organization even if the customer select to create the ticket as private. When a customer is part of an organization, the field "Share with" will be visible in the form and it's not possible to remove or hide this field. If you want to force the…

I'm glad that it's working now, thank you for confirming. Regarding this message, the team responsible for the widget confirmed that widget doesn't use cookies for authentication, so it shouldn't affect its functionality. Are there any errors on the UI when the customer tries to create a ticket?

Hello Callum, Thank you for reaching out to Atlassian Community! The details you mentioned are related to User management where a site administrator can manage users and products. If you are the Organization admin for the site you are accessing, then you will see a label next to your name and the options to access the…

Hello Noah, Welcome to Atlassian Community! I see that this question is tagged as Jira Cloud, but the documentation that you shared is related to Jira Server Mobile. On Cloud, currently, there is no option for push notifications for "Issue created". The options available are Assigned, Reported, Watching, and All mentions.…

Hello Tamas, Welcome to Atlassian Community! Just for a better understanding, I would like to know if you are using IMAP or POP. If using IMAP, can you please check if IMAP is enabled for the account? Also, if you are using Azure, the option "Enable security defaults" must not be enabled for your site. This option usually…

Hello Andrew, Thank you for reaching out to Atlassian Community! When customers are added to a project and the project is linked to a Confluence space, they will be able to see all the articles from the space, it's not possible to restrict. In this case, the best option would be to have a project for the East Region and…

Hello @Saleha Jaweid, Thank you for reaching out to Community! I saw that you created a ticket with our customer advocates and they told you the steps to add another org administrator. I understand that you still have access, so you can go to admin.atlassian.com, select the organization, and on Settings, you will see the…

Hello Jenya, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to know if you can access other menus on the project like reports, issues, releases. Is it a classic or a next-gen project? Is it showing any other error on the UI when you click on the board? Are there other users with…

Hello Peter, Welcome to Atlassian Community! The option to "Edit file" in the portal downloads the file, customers won't be able to edit the original file from the portal. We understand that it might be confusing for them, so we created a feature request suggesting the ability to disable or to completely remove this button…

Hello Kevin, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to know if you can share with us the message that the customer receives when they try to log in. If possible, send us a screenshot of the error. Just make sure to hide private information. Can you go to Cog icon > User…

Hello @Ramakanth Josyula, Thank you for reaching out to Atlassian Community! Customer notifications are enabled by default, except for people added to an organization. With that said, if a customer is part of an organization and shares the ticket with them when the ticket is created, the reporter will have notifications…

Hello Nicola, Thank you for reaching out to Atlassian Community! When using the issue/feedback collector, currently, it's not possible to customize the form to add a logo. There is a feature request suggesting the implementation of this ability: * Customizable Issue Collector Form Please, click on vote and watch to receive…

Thank you for sharing the screenshot @Lizzy Berendsen and thank you for jumping in and help @Jack Hunter _HeroCoders_. Per the description, I thought it could be related to the custom field in Jira and not an add-on. I'm glad that it was resolved. Have a nice day!

Hello @Narendra Kumar, Thanks for reaching out to Community! It's possible to see the date that a user was added but only if they never accepted the invitation. If you go to User management > Users you will be able to see this icon next to their names where it shows when they were added. After the first login, it will show…