Angélica Luz Atlassian Team

I sent a message to our devs again and they said that it's a long term backlog. They will fix but it's planned for farther in the future. The workaround, for now, is to go to the old view and append some text on the description and then go back to the new view. The steps are mentioned in this comment.

Hello Andre, Thank you for reaching out to Atlassian Community! The new issue view was not implemented to the "Create issue screen" yet, so when creating a new issue it will show the Wiki Markup editor for the Description field and after it's created, it will show the Markdown editor. There are feature requests suggesting…

Hello @Tselun Tsai, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to the same question and you said that you contacted the vendor and the issue was resolved. Please, feel free to share the resolution here to help other community members that may have the same…

Hello Lizzy, Thank you for reaching out to Atlassian Community! Testing on my local site, I was able to use the checklist (checkboxes) on the Jira app. It works for both Classic and Next-gen projects. Some fields may be set to be hidden when empty, so make sure to scroll down and click on "See more" to find those fields on…

Hello @Karthik SM, Welcome to Atlassian Community! Searching for add-ons and similar cases, I'm afraid to say that this option is not available at the moment. The only add-on on our marketplace is related to notifications and not to create tickets. * WhatsApp Notification Cloud Regards, Angélica

Hello @Hein Albrecht, Thank you for reaching out to Atlassian Community! When a customer account is created, the full name on the site will be their email address until they finish the account creation or if a site admin edits the full name on User management > Jira Service Desk. Currently, it's not possible to add the…

Hello Cody, Welcome to Atlassian Community! When using Jira Service Desk, it's possible to allow customers to share tickets with other customers and also organizations (group of customers). If the customer is part of an organization, they will be able to share the ticket at the moment the ticket is created. If they want to…

I can confirm that the user is not internal because it doesn't show here that it's inactive, so the place to find the account would be User management > Jira Service Desk. If you filtered to show all customers and cmarshall is still not visible for you to delete or reactivate, then I would suggest you contact our support…

Hello @Narendra Kumar, Thank you for reaching out to Community! On the new user management, currently, it's not possible to see when the invitation was sent. There is a feature suggesting the implementation of such ability: * Show how long an invitation was sent on the new UI for User management and if it was expired…

Hello @Sahar Yacout, Thank you for reaching out to Atlassian Community! [The previous answer is correct, please disregard the below] What I mentioned in my previous answer is not correct because Bitbucket is billed separately. I already edited it. Please, go to Bitbucket, click on your profile picture, and select your…

Hello @Colab Notes, Welcome to Atlassian Community! This issue happens when the widget add-on was not correctly installed on the site, so it's necessary to uninstall and install it again and this is something that only us from Atlassian can do. I uninstalled and installed the widget and it should work now. Please, give it…

Hello Stephan, Welcome to Atlassian Community! When it comes to LDAP integration, this option is currently only available for Server and Data Center. There is a feature suggesting support for LDAP in Cloud as well: * Support LDAP integration with Cloud Please, click on vote and watch to receive updates. On Cloud, you can…

Hello @Akshara, Thank you for reaching out to Atlassian Community! Based on the details and the screenshot, the customers are trying to view the tickets using the agent view and not the customer portal. The correct place for a customer to view the tickets that they created or the ones that were shared with them is on…

Hello @Nurbol, Thank you for reaching out to Atlassian Community! The issue that you are facing is related to bugs and also some features that were not implemented on the new issue view. If you change to the old view (for classic projects only) you will be able to see the correct format of the date that you changed on the…

Hello Greg, Welcome to Atlassian Community! The Request types and the Labels of reports can be customized. With that said, if someone changed the name of a Request type or created a new one, it won't be automatically updated on the reports. Please, go to the Reports, select the IT Help Desk - Service Requests > … > Edit…

Hello Brady, Welcome to Atlassian Community! Thank you for sharing the screenshots. The issue that you are facing is related to a bug. For more details, please check the link below: * Email processing logs when viewed from within the project report error "Fetch call failed with status code: 401" when you do not have enough…

Hello @suzanneabate, Thank you for getting in touch with Community! When the message "Current user is not active" appears it means that they do have an account on the site already, but they are deactivated. As a site administrator, please go to Cog Icon > User management and check on both Users and Jira Service Desk if…

Thank you for the screenshot, Stephen. There were issues with the connection, but it connected after one minute. If it shows it with more frequency then we will have to better investigate what is causing this. Can you check the "Processing log" tab? That's the one that shows the error regarding the messages received by…

Thank you for the screenshot, @Arquimedes Infante. I can see that you are using Service Desk Server and I sent you the steps for Cloud. Sorry for the misunderstanding. For Server, this option is not available at the moment. There is a feature request suggesting the implementation of such ability: * Customize Customer…

Hello @shubham tak, Thank you for reaching out to Atlassian Community! The error message means that the Service Desk project is open to anyone with an account on the site, that's why it's not possible to remove the customer. If you want to remove them just from the project and not from the entire site, then you must set…

Hello @Dror Belleli Welcome to Atlassian Community! When a user has access to Service Desk and they are added to a project, they will be able to view all tickets. What can be done, in this case, if you are using a Classic project, is to use Issue Security. This option is not available for Cloud Free, only Standard, and…

Hello Roland, Thank you for reaching out to Atlassian Community! When it comes to Request types on a Service Desk project, currently, when a customer has permission on a project, they will be able to view and create tickets on all request types from that project, it's not possible to restrict that. There is a feature…

Hello @Shashi Matha, Thank you for reaching out to Atlassian Community! On Jira Service Desk Cloud and Server, currently, it's not possible to use dynamic forms. There is a feature request suggesting the implementation of such ability: * Use of dynamic fields on forms Please, click on vote and watch to receive updates…

Hello Bharath, Thank you for reaching out to Community! As Jack mentioned, this is not possible. For the customer to view or download the attachment, they need to go to the portal and log in. I would like to share with you the feature request that suggests the improvement that you need: * Allow Attachments to be included…

Thank you for the information, Farbod. Is everything working as expected? Since it shows "Success", it means that Jira processed the message. What may be happening, in this case, is that the person that replied to the notification doesn't have permission on the original ticket and Jira is creating a new one instead of…

Hello Stephen, Welcome to Atlassian Community! When using the Jira Service Desk mail handler, it's possible to see the mail logs to identify why some messages don't generate tickets or comments. Please, go to Project settings > Email requests (Classic) or Project settings > Channels > Email (Next-gen) and click on "View…

Hello @Arquimedes Infante, Thank you for reaching out to Atlassian Community! On Service Desk projects it's possible to customize Customer notifications. For that, please go to Project settings > Customer notifications (Classic project) or Project settings > Notifications > Customer notifications (Next-gen project). Then,…

Hello Arati, Thank you for reaching out to Atlassian Community! If you are using Google Groups as the mail handler on the Service Desk project as mentioned on the other thread, it's expected that the reporter won't be added correctly because Jira doesn't recognize who is sending the email. * Ability to use Google Group…

Hello James, Thank you for reaching out to Atlassian Community! As Jack mentioned, for service desk projects the correct place to configure the mail handler is directly in the project. Also, it's possible to see the logs for the mail handler and it helps to identify why an email didn't generate a ticket or a comment.…

This is really hard (that's what she said) because I already watched a lot of series, but I believe I could watch again and again: * The Office * Friends * Anne with an E * Fleabag * The IT Crowd