Angélica Luz Atlassian Team

Hello @Jevgeni Demidov, Welcome to Atlassian Community! Checking the details of the site, I can see that you have permission only for Confluence and not Jira. Please, talk to the site administrator for them to add you to the group jira-software-users or jira-core-users. Once they add you to the group and to the project,…

Hello @Hanno-Wybren Mook, Welcome to Atlassian Community! When allowing customers to create their own accounts to raise tickets on the customer portal, currently it’s not possible to restrict by domain. If we set that they can create their own accounts, anyone that sends an email will have an account created and also it…

Hello Mitchell, Welcome to Atlassian Community! When using Jira, the best product to communicate with customers would be Jira Service Desk where there is a portal that they can create tickets for a referral, for example, and each comment or status change will generate a comment. I searched for similar cases but didn't find…

On Jira Server it's possible to add a custom SMTP: * Configuring an SMTP mail server to send notifications Regarding the notifications, only we can check the reason why it was not delivered. We have tools to check if there are blocks or bounces on the specific email address and we can also check the logs to confirm if Jira…

Hello Martin, Thanks for reaching out to Community! On the Roadmap, the date range limit is 1 year in the past and 2 years in the future based on the current date. Currently, it's not possible to change this limit. There is a feature request suggesting the implementation of such ability: * Roadmaps - Customisable timeline…

Hello Martin, Thank you for reaching out to Atlassian Community! The issue that you are facing is related to a bug on the new issue view that also affects the Roadmap. * New Issue View does not respect Jira's Advanced Settings Date Format Please, click on "This affects my team" and also watch to receive updates about the…

Hello @AV Team and @James Munro, Welcome to Atlassian Community! Changing the site name is currently not supported for Trial and Free plans, only for paid plans. If you are not using this new site for production and don't have any important data, you can create a brand new site on www.atlassian.com/try with the desired…

Hello @Haridharshini, Welcome to Atlassian Community! Allow me to step in and share with you a feature request that suggests the implementation of this ability: * Assign ticket to group Please, click on vote and watch to receive updates about the feature. Regards, Angélica

Hello @Gopalhdp Rao, Thank you for reaching out to Atlassian Community! Just to make sure that we are on the same page, I would like to confirm if when you mention Timesheets you mean the Tempo timesheets or another add-on. The CSV import is used to import tickets from another Jira site or another service, so it will…

Hello Brandon, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to know if the user is using the Mobile app for Cloud or Server. Are they using the app on Android or iOS? Can you clarify what is the add button? I'm asking because there are buttons to create projects, issues, add…

Hello Avi, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to know if it shows any error when the customer tries to log in. Please, let us know more details about what issue the customer is facing when trying to login to the portal. Regards, Angélica

Hello @RishabhT, Thank you for reaching out to Atlassian Community! Just to make sure we are on the same page, I would like to confirm if you are using the API mentioned on the documentation below: * Get attachment metadata curl --request GET \ --url 'https://your-domain.atlassian.com/rest/api/3/attachment/{id}' \ --user…

Hello Kirby, Thank you for reaching out to Atlassian Community! Checking your email on our tools, I found a bounce that it's probably the cause you are not receiving notifications: 550 5.1.1 Requested action not taken: mailbox unavailable I removed the bounce and it should work now. Please, take your time to test and let…

Hello @marija.velkova, Welcome to Atlassian Community! On Jira Service Desk it's possible to see the logs for incoming email, so if it was processed by Jira and the ticket was not created, it will show the reason in the logs. Please, go to Project settings > Email requests (Classic project) or Project settings > Channels >…

Thank you for testing, Jason. Since we can't replicate the same issue here, it would be better to access your Jira site to check the root cause. Please, ask your site administrator to reach out to support on support.atlassian.com/contact and add you as a participant, so you can talk directly to them. Feel free to share the…

Thank you for the details, Fabienne. I was able to replicate the same issue here. I created a ticket in the portal and it was set to English. Then, I changed the status using an agent account with the profile language set to Portuguese and the status on the notification was in Portuguese. Further searching, I found out…

It should work the same as a next-gen roadmap. Can you test creating a ticket using another issue type like Task, Story, Bug? Have you tested the roadmap on another project? Can you disable and enable the roadmap to test?

Hello @cmacmaster, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to know if the issue is happening with a specific attachment or all types of attachments with different sizes. Is it happening with MP4 attachments that have 10mb or less? Did you confirm with your administrator…

Hello @thouvou, Welcome to Atlassian Community! When it comes to Jira Cloud, it's not possible to configure a custom SMTP server. This is a restricted function. * Restricted functions in JIRA Cloud applications Configuring an outgoing (SMTP) Mail server Atlassian Cloud comes with an internal SMTP server configured to send…

Hello @eli.l, Thank you for reaching out to Atlassian Community! Just to make sure that we are on the same page, I would like to confirm if you are facing this issue when creating a new organization or when adding customers to an organization. Can you please open the developer tools on your browser and check on the console…

Hello @Eli Dumper, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to make some questions. * Can you open the developer tools on your browser and check on the console if it shows any error? * Are you facing this issue only when viewing tickets or is it happening when you add an…

Hello Emily, Welcome to Atlassian Community! Reading the details you provided, I believe you are talking about the text that shows under the article title in the customer portal, please correct me if I'm wrong. If that's the case, it's not possible to add a custom description for the articles in Jira. On the customer…

Thank you, @Jason Phillips . I tested here but both of the fields show the values when I export to Google Sheets. As a test, can you please uninstall and install the Jira add-on from Google Sheets? On Sheets, go to Add-ons > Manage add-ons. Do the fields have data when viewing the issues in Jira? Are there other Date and…

Hello @Kfir Marouani, Thank you for reaching out to Atlassian Community! Checking your email on our tools, I found a bounce regarding the following error: 550: 550 [internal] [oob] The recipient is invalid. I removed the bounce and the notifications should work now. If it still doesn't work, please let us know the details…

Hello @sean.mullin, Welcome to Atlassian Community! Thank you for the details. We tried to replicate the issue on our end, but following those steps, it works normally here. I see that you are a user on two different Cloud sites and both are the Standard plan. With that said, the best option, in this case, is to ask your…

Hello @Katerina Kovriga _Stiltsoft_, Thank you for reaching out to Atlassian Community! When it comes to agent signatures, currently the only option is to use Canned Responses. For Cloud, there is a feature request suggesting to add this option: * Customizable Agent Signatures For Server, it was added on version 3.7: *…

Hello Theresa, Welcome to Atlassian Community! I can see that the main contact changed from txxxxxxxxs@nxxxxxxxxxs.com to txxxxxa.sxxxxxxxs@oxxxxxxxxxxxxn.com on August 3rd, so I believe that it might be related to the issue. To better investigate what happened, since it's related to billing and usually it's necessary to…

The type of the custom field can be found on Cog icon > Issues > Custom fields: This is just for us to create the same type of custom fields here to test.

Thank you for testing, @CS-L3. Can you please open the developer tools on your browser and check on the console if it will show a different error when you try to turn on the email requests? Please, send us a screenshot of the errors.

Hello merrilyn.allison@plunket.org.nz, Welcome to Atlassian Community! I can see that, on the site from the screenshot, you were added to Confluence only and you don't have a license and permission in Jira, that's why you are facing this issue. Please, reach out to the administrator from the other company and ask them to…