Angélica Luz Atlassian Team

Hello @Shivang Chordia, Welcome to Atlassian Community! When it comes to next-gen projects, filters and other customizations are limited. Currently, it's not possible to add filters or custom fields to boards or roadmap. There are many feature requests suggesting improvements for that: * More Filter for next-gen Roadmap *…

Hello Jim, Thank you for reaching out to Atlassian Community! I can see that you have two accounts on the site. One is a user without admin access and the other one is a site administrator. Your site administrator account and the one you used to create Jira is jxxxxxxt@jxxtxxxxxaxxxxxxxs.com and the other account without…

Hello @Cristina Roldán, Welcome to Atlassian Community! When this error message appears, even if the password is correct, it's important to change the password and try again. The email address used in Service Desk must be exclusive and not used by other users, so changing the password it's a good option to make sure…

Thank you for sharing the screenshot. You can select MySQL 5.7+, since the version leaps from 5.7 to 8.0, it means that 5.7+ is any version newer than 5.7.

Hello @mfyoga, Thank you for reaching out to Atlassian Community! Dark theme is currently not available for Jira Cloud. There is a feature request suggesting the implementation of such ability: * A dark theme for Jira Cloud - dark background, contrasting text, etc Please, click on vote and watch to receive updates about…

Hello @Stakater SRE _ 1, Thank you for reaching out to Atlassian Community! When creating a project in Service Desk, by default it should be set as "Customers my team adds to the project", but this only happens on a Standard Jira site. I tested here both on a Free and Standard Jira site and created a next-gen and a classic…

Hello Fabienne, Welcome to Atlassian Community! When we add different languages to a Service Desk project, customers will receive notifications with the language they choose in the customer portal. With that said, you can add German to the project, but if the customer didn't change the language on the portal to German,…

Thank you for informing me, @roshy45. I'm afraid that there is nothing much we can do here from Community. Everything seems correct on the Jira side. Please, reach out to the Trello team on https://trello.com/contact.

Thank you for sharing the screenshot, @Murat Saglam. The issue 116 is a Linked issue and not a Child issue, that's why it doesn't appear on the roadmap. You can create child issues by clicking on the icon : If you have any other questions, please let us know.

Hello @JConstantine, You can upgrade to MySQL 5.7 or 8.0. * Supported platforms Please, follow the steps of the documentation below to migrate Jira to a new database: * Migrating Jira's data to the same type of database

Hello @mamathadornala, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to know if you can share with us a screenshot of the description. Without seeing the screenshot, I believe that the issue might be related to the renderer of the field. It happens if you are using a Classic…

Hello @abhinav_bipnesh, Thank you for reaching out to Atlassian Community! I'm not sure if that's the case, but if you clicked to Cancel the subscription on my.atlassian.com, it's not possible to undo that, but there is a workaround. I posted it here some days ago: Testing using a Free site, I went to my.atlassian.com and…

Hello Kirsten, Thank you for reaching out to Atlassian Community! On Jira Service Desk reports, currently, it's only possible to see the articles marked as useful that are shown on the series "Requests deflected in portal". There is a feature suggesting to add a report to also track negative feedback: * Add a report to…

Hello @[deleted], Thank you for reaching out to Atlassian Community! I see that Jira Service Desk Free was added to your site and the Demo project is automatically created as Open, so anyone with an account will have access, so I believe that's the reason why users received an email and they can see the project on the…

Hello Karol, Thank you for reaching out to Atlassian Community! Checking some similar cases related to the same error message, the issue is related to the request type having required fields that should be optional. When using the email channel, only the fields Summary and Description can be required, all other fields must…

Hello Murat, Thank you for reaching out to Atlassian Community! When using the roadmap, it's possible to see the child issues linked to an Epic, so I'm not sure I understood what is not showing on your roadmap. Here is how it should show: When an Epic has child issues, it will show a > icon to expand and show the issues.…

Thank you for the details, Jason. Are those fields generated by an add-on? Can you share with us what is the type of those two fields? Then we can create the same fields here to test.

Hello @Savvas Demetriou, Thanks for reaching out to Community! The last update about this feature was on December 9, 2019. You can check the comment from the PM Ivan here where he was asking for use cases for them to better understand why this feature is needed on next-gen projects. Also, I found an internal comment from 2…

Comments and attachments will be imported, you need to map those fields while importing. Create a CSV with the tickets you want to move and when importing map the fields. Since Attachments and Comments are system fields, they will have the same name on both sides. If you want to test, export the tickets, and create a test…

Hello @natalie_7, Welcome to Atlassian Community! Checking the mail logs, I can see that notifications were sent and delivered to your email address. Here is an example of notifications related to the ticket MAR-18: Please, check if the notifications are not on spam or if there is a rule on your email that might be moving…

Hello @iosif.bancioiu, Thank you for reaching out to Atlassian Community! When users are removed from GSuite, they are not automatically deleted from the Atlassian site but only deactivated. In this case, it will be necessary to delete them from the User management and not from the Managed accounts. There is a feature…

Hello Marlon. Welcome to Atlassian Community! The Administrators role is the default one when using only Jira Core. If you add, for example, Jira Service Desk the roles Jira Service Desk Team and Service Desk Customers will be automatically created. * Managing project roles Default project roles When you install Jira…

Hello Jason, Welcome to Atlassian Community! Just for a better understanding of the issue and also for us to try to replicate the issue here, I would like to know the fields that are showing blank on Google Sheets. Is it happening only when using the Google Sheets export? If you export to CSV, are the fields showing the…

Hello Rohit, Thank you for reaching out to Atlassian Community! There were no incidents yesterday related to Jira, so I would like to know more details about what is not working for your team. Are they able to login? If they are facing any error on specific pages, can you please send us a screenshot of the error or the…

Hello @Somasunder K A, Welcome to Atlassian Community! I've seen some cases where extensions on the browser can cause issues on Jira. Since it's working on an incognito window, can you please disable the extensions on chrome and test again? Then, you can enable one extension and test again and so on until you find the…

It depends on different factors, not only votes. For more information, please check our policy: * Implementation of New Features Policy

Hello DH, Thank you for reaching out to Atlassian Community! When you go to admin.atlassian.com you will see a list of organizations where you are an administrator. Once you click on the desired one, on the top you will see the Settings where you can find the Administrators. With the recent changes in Jira, you can also…

Thank you for the details, @pooja kempegowda. I found similar cases on our support and this issue needs to be fixed on the add-on side. I see on your site that there are other add-ons, so it's not an issue on Jira or Marketplace, since the issue is happening with Zapi only. Please, reach out to their support on…

Hello Jeroen, Welcome to Atlassian Community! When receiving requests from email, currently, there is no option in Service Desk to prevent customers' signatures to be added to the description. There is a feature request suggesting the implementation of this ability: * Remove e-mail signatures from incoming mail Please,…

Hello @Neeraj Kumar, Thank you for reaching out to Atlassian Community! On Jira Cloud, there are no options to disable or hide the Configure fields button. Agents will be able to select the fields when creating the tickets the same as administrators. There is a feature request suggesting the implementation of such ability:…