Angélica Luz Atlassian Team

Hello Max, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to know if you can share with us a screenshot of how the avatars are appearing for you. Are there any other users facing the same issue? Was this site migrated from other Cloud or Server site? Regards, Angélica

Thank you for sharing the documentation, @Aodhgan Gleeson. This doc is for Jira Server, so those steps won't work in Cloud. Please, follow the steps of the documentation below to connect Jira Cloud and GitHub: * Connect Jira Cloud to GitHub * Configure development tools

Hello @[deleted], Thank you for reaching out to Atlassian Community! The feature to change the default language of a project was implemented on version 4.11: * Provide multilanguage support for Service Desk * Jira Service Desk 4.11.x release notes * Providing help in multiple languages The documentation and feature…

Hello @Hari H, It also applies to Service Desk Server. Customers' accounts only show basic information like their email and full name on both Cloud and Server.

Thank you for the details, Eli. The error 403 is related to permission. What is your role in the project? Can you confirm with the project administrator if the role you are part of was added to "Service Desk Agent" permission? I would suggest for the project administrator to add you only to the "Administrators" or "Service…

Hello @Sally Greenwood, Welcome to Atlassian Community! On Classic projects, we can link issues from other projects to an Epic, but on the Roadmap, it will show only child issues from the same project. Also, linked issues will not show on the roadmap, only child issues. Can you please test creating a new child issue…

Hello @dduyle, Thank you for reaching out to Atlassian Community! Searching on the logs, I found the error below: "message":"An exception occurred while installing the plugin [Standup-Alice-jira-addon]. Restoring previous version..." Were you able to access the Apps' page previously? Are you facing the same issue if you…

Hello @melone_bm, Thank you for reaching out to Atlassian Community! I saw that you were able to log in today, so I would like to know if the issue was resolved. If it wasn't, can you please let us know if it works on another browser? Can you try to login using incognito mode or another browser? Was there any extension…

Hello @Aodhgan Gleeson, Welcome to Atlassian Community! The Connected apps are different from the Manage apps. Although both are related to add-ons, on Connected apps we can see the apps that require further authorization to connect to your Cloud site. For example, Jira Cloud for Spreadsheets, it's an add-on that needs to…

Hello @steveshourds, Thank you for reaching out to Atlassian Community! Just for us to better understand and help you with this issue, I would like to know more details about the endpoint you are using. I see that you created an API Key on admin.atlassian.com and that's is correct if you want to use the APIs from the…

Hello @Hari H, Thank you for reaching out to Atlassian Community! On Jira Cloud, the only information about customers is their email and full name, it's not possible to add more details about them. The workaround would be using an add-on like Laura mentioned. There are feature requests suggesting the implementation of such…

Hello @MeghaA, Thank you for reaching out to Atlassian Community! I know it has been a while that you posted this question, but I would like to know if you are still facing this issue. I can see that you are using the old view in Jira, so I would like to confirm if both are classic projects. What are the templates of the…

Hello @vanyabrovaru Welcome to Atlassian Community! As Jack mentioned, currently it's not possible to configure the "Your work" page, so I just would like to complement here and add some open feature request related to the option you need: * Customization options for the the "Your Work" Page * Availability to modify YOUR…

Hello @koral levi, Thank you for reaching out to Atlassian Community! What Jack mentioned applies to Classic projects, where there is an option to change the Board settings where it's possible to change the fields that appear on the cards. Currently, this option is still not available on next-gen which is the type of…

Hello @Arthur Mello, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support about the same question and they mentioned that this Beta version for Roadmaps was still not implemented on all sites. The Roadmap for Classic projects will be added soon and it will be available for old…

Hello @jtuzman, Thank you for reaching out to Atlassian Community! When we login on an Atlassian product or login on id.atlassian.com with one account, it means that any Cloud product that we access using the same browser will automatically be logged in with the current account. It happens due to the Atlassian account…

Thank you for answering, Sarath. I created a ticket with our Migration support team for them to help you with this issue. The errors that I found on the logs are the ones below, so unfortunately there is nothing much we can do here in community to help you. The ticket is necessary so they can access your site and they can…

Thank you for the details, Marcelo. I was able to replicate the same issue here when selecting both subfields for subtasks and linked issues. Further searching, I found an internal ticket where our developer mentioned that this is expected. The row expansion functionality can be used only on a single column/field type at a…

Hello @Sander Quirynen, Welcome to Atlassian Community! I can see that you are an Org Admin, so I would like to confirm if it was resolved. Are you able to access the Org and manage the users, domains, and everything else? If you face any issue or have any other questions regarding this matter, please let us know. Regards,…

Hello @Sarath, Thank you for reaching out to Atlassian Community! Since it has been a while that you created this question, I would like to confirm if you are still facing this issue. I found some errors on the logs on the same day you created this question, so I just wanted to confirm if you were able to import the backup…

Hello @Paroz Mehta, Welcome to Atlassian Community! It's possible to migrate between Jira Cloud sites. There is an option that you can create a backup and then import it to the new site. * Exporting issues As Jack mentioned, you can just upgrade your Free plan to Standard and you can also change the main billing and…

Hello @Alexander Busch, Thank you for reaching out to Atlassian Community! When using Jira Service Desk, currently dynamic fields are not supported. The workaround, in this case, is to use an add-on as Jennifer mentioned. There is a feature request suggesting the implementation of such ability: * Use of dynamic fields on…

Hello @Senthu Selvanesan, Welcome to Atlassian Community! When receiving requests and comments from email, currently, there is no option in Service Desk to prevent customers' signatures to be added. There are feature requests suggesting the implementation of such ability: * Be able to remove images in mail body * Remove…

Hello Albert, Thank you for reaching out to Atlassian Community! When using the widget, currently, it's not possible to pre-populate fields. I understand that you would like their email to be automatically added to the field, but this functionality is not supported, they will have to type their email address. There is a…

I'm glad that it's working now! Regarding bulk change email address, this option is not available in the UI. There was a feature request that was closed as won't do and they mentioned that would be possible using API: * Ability to Bulk Change Email Domain on Users while we understand bulk actions for admins would be a…

Hello @AA_PH, Thank you for reaching out to Atlassian Community! When customers or users are added to a Service Desk project, they will have permission to access the customer portal, and currently, it's not possible to block this. There is a feature request suggesting the ability to disable the portal: * Possibility to…

Hello @Stanislav Kutasevits, Thank you for reaching out to Atlassian Community! When this issue happens, it usually is related to the default group of the products. Can you please go to Cog icon > User management > Product access and confirm if the products have a default group? If Jira Software doesn't have one, please go…

This is awesome!! Congratulations @Alexey Matveev!

Hello @Yuta Komiya, Welcome to Atlassian Community! When using Jira Service Desk and Confluence, it's possible to link one Confluence space per project, and customers that have permission to that project will also be able to search for articles in the portal and for that it's necessary to select the option "Everyone with…

@eli.l, I saw that I answered one of your questions back in May and it was a permission issue. I do not see an "Add Organization" button under CUSTOMERS - all I have is "Add Customer" Can you please confirm with your administrator if they didn't remove this permission again?