Angélica Luz Atlassian Team

Hello @Afraz Minhas, Thank you for reaching out to Community! The Roadmap in Classic projects will only show child issues that were created on the same project. On Classic projects, we are able to link issues from other projects to Epics, but it won't appear on the Roadmap because the Roadmap is based on projects and not…

Hello Laura, Thank you for reaching out to Atlassian Community! It's possible to change the scope of the automation from a single project to global. As a Jira administrator, go to Cog icon > System > Automation rules. Select All rules and click on the desired automation. On Rule details, you will be able to select the…

Hi Stephan, Thank you for the details. When we disable the option for customers to create their own accounts and also select the option "Customers my team adds to the project" to close the project, new accounts won't be created. If customers are added as participants, it means that they already have permission on the…

Hello Robby, Welcome to Atlassian Community! Thank you for the details and screenshot. The request types can be removed directly from the project on Project settings > Request types. The "Services" that appears on the screenshot is a group and not a request type, so if you want to delete you need to go back to the group…

Hello @Suresh Babu Borra, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to know if you are facing the issue only when opening the specific page or any other page from Confluence and projects in Jira. If you go directly to wfscorp.atlassian.net are you able to login? Are there…

Hello @snowman1108, Welcome to Atlassian Community! In order to delete an Atlassian Cloud site, you need to cancel its subscription first and after that, it will be automatically deleted after 2 weeks. Go to my.atlassian.com and click on "Cancel subscription" for the desired site. For more details, please check the…

I'm glad that it's working @Albert Frischmann! Currently, it's not possible to add an attachment when creating an issue. There is a feature suggesting this option: * Finalise attachments REST API If you don't want to transition the issue, the best option is to add the attachment as an internal comment and then go to the UI…

Hello @Dikesh Chokshi, Welcome to Atlassian Community! Thank you for sharing the link. I was able to confirm that the subscription of this site was canceled in August 2019. With that said, it's not possible to recover the site and its content anymore. For more details, please check the documentation below: * Cancel your…

Hello @Guillermo Raimundo, Thank you for reaching out to Atlassian Community! This issue that you are facing is related to a known bug where it's not possible to see the product access for Trusted Users. * Not possible to see Product access for trusted users Please, click on "This affects my team" and also watch to receive…

Hello @Otto Kog, Thank you for reaching out to Atlassian Community! Just for a better understanding of the issue, I would like to know if those who are facing this issue are customers or non-licensed internal users. Can you check with the site administrator if their accounts are listed on User management > Jira Service…

Hello @JConstantine, Thank you for reaching out to Atlassian Community! In order to change the default language, the desired language must be "Up to date". Please, make sure that everything was translated into the two languages you added to the project. * Providing help in multiple languages To set the default service desk…

Thank you for the details, @Lava Kumar Dukanam _Appfire_. I can see that many add-ons were deactivated on September 23, that's the reason why it was not showing on the profile menu anymore: The links on the profile menu depend on the development of each add-on, not all will show on the profile. Also, this is not linked to…

Thank you for the details, @[deleted]. The Date ranges in Roadmap are based on the Start and Due date and it's not possible to add different data ranges for the same Epic. I believe that the feature that would best fit in this case would be the Milestones. This is currently not available for Roadmap. There is a feature…

Hello Susan, Thank you for reaching out to Atlassian Community! When using If-Else on automation, it should stop when a condition is met. Just for a better understanding of the issue, can you please share with us your automation rule? Then we can create the same on a test site to check what is happening and if there is a…

Hello Albert, Welcome to Atlassian Community! I can see that you are using a Free site and anyone added to Jira will be a project administrator because it's not possible to configure the permission scheme. On the emails listed on the see your email and another one that I believe that it's yours. Is your other account…

Hello @Konstantin Dubiel, Welcome to Atlassian Community! When using the customer portal, currently it's not possible for customers to preview files. I tested here and when using the Office macro, customers won't be able to preview or download the files, so the best option would be just adding the documents as attachments…

Hello Marcelo, Thank you for reaching out to Atlassian Community and for bringing up this issue to our attention. Testing on my local site, I was able to replicate the same issue. The Epic link status always shows as To Do, even if the Epics are Closed or In progress in Jira. Based on that, I created a bug ticket for our…

Hello @Stephan Geheeb, Thank you for reaching out to Atlassian Community! It's possible to disable the account creation for customers, it will prevent the CC to be added to the project, but also if a customer that doesn't' have an account sends an email to your service desk, the account and the ticket won't be created. It…

I'm glad that it's working! Thank you for sharing the solution with us. Hope you have a great weekend!

Hello @[deleted], Thanks for reaching out to Community! The best option, in this case, would be adding someone else as Org admin before the account from the current Org admin be deactivated. Usually, the best people to administer the organization are other site admins that already have permission to manage users or the…

Hello @Oleksandr Sapsai, Welcome to Atlassian Community! I found a similar case here and sometimes it happens due to capital letters on the username. Can you please confirm if that's not the case? If they do, please add the capital letter in the API to get their ID. Are there any differences between the usernames that work…

Hello @Lava Kumar Dukanam _Appfire_, Thank you for reaching out to Atlassian Community! I can check on the history of your site that it was on the Standard plan and it was downgraded to Free. When did this issue start? I see that yesterday Jira Service Desk and Confluence was deactivated, may I know if there was any other…

Hello @Nawaaz SOHAWON, Thank you for reaching out to Atlassian Community! On Jira Cloud Free plan, as mentioned on the error, it's not possible to add people to projects. Everyone will be a project administrator, so the role Developers can't be added to users. As per the details you provided, there are only three fields…

Hello @Chris Cilino, Thank you for reaching out to Atlassian Community! As Patricia mentioned, currently the Status filter on Roadmaps is based on Category and not by the Status available on the board. With this said, if you select "In progress" on the Roadmap filter, it will show all tickets on the status "In progress"…

Thank you for sharing the screenshot, Max. The avatars show with their initials because of what they choose on their Atlassian account profile, that's why they can see when they are logged in and you can't. If they select that only they can see their profile picture, they will see their picture and other people will see…

Thank you for the details, @dduyle. We found on the logs this information: "message":"Responding with 404 for all.js request from app: Standup-Alice-jira-addon" We believe that this issue is related to the location of all.js. * Announcement: Reminder about deprecation of xdm_e usage and needing to load all.js from the CDN…

Hello Greg, Welcome to Atlassian Community! There was a bounce on your email address, that's why the notification was not being delivered: 550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [PU1APC01FT057.eop-APC01.prod.protection.outlook.com] I removed this bounce and you should receive the reset password…

Hello James, Thank you for reaching out to Community! I saw that you created a ticket with our support related to the same question and they created a feature request suggesting improvements for that. * Create Customer API should require only Service desk administrator permission and not Jira Administrator Global…

Hello Ravi, Welcome to Atlassian Community! Just to make sure that we are on the same page, I would like to confirm if when you mention Mac if it's the same as Jira Cloud for Mac app. You also mention about Atlassian editor, is it the comment or description area? Please, let us know more details about your environment and…

Hello Albert, Thank you for reaching out to Atlassian Community! When creating tickets using API, the reporter is set on "raiseOnBehalfOf" which is the same field we use in the UI when creating a ticket. curl --request POST \ --url 'https://xxxxx.atlassian.net/rest/servicedeskapi/request' \ --user 'xxxxx@domain.com:TOKEN'…