Angélica Luz Atlassian Team

Hello @Hoàng Tùng, Welcome to Atlassian Community! Testing on my local site, I was able to replicate the same behavior when creating an issue with images on the description. This issue is due to the editor that is still different on the create issue screen. * New view on Create Issue screen for Wiki Editor When editing the…

Hello Kyle, Welcome to Atlassian Community! I was able to test on an iPad emulator and instead of download the CSV, it opens a new tab. Is it the same behavior on your iPad? Have you tested using the Jira app instead of the browser? If you have an iPhone, can you please test to check if it downloads correctly? Regards,…

Hello @Evan Teguh, Thank you for reaching out to Atlassian Community and for sharing the tests you already made. When an email is linked to Service Desk, it's important that this address is used only for Jira and that only the admin has access to it. Also, it's important that this email is not accessed frequently via…

Hello @Blas, Thank you for reaching out to Community! When we create a Service Desk project, it automatically creates Automation to change the status when an agent and customer add a comment. Some SLAs are also created to start, pause, or stop depending on the status and it works with the automation and of course, it's…

Hello @Blas, Thank you for reaching out to Atlassian Community! When customers create tickets in Service Desk, they can share the ticket with other customers, so their conversation will be added to the ticket. After the ticket is created, they can use the "Share with" option, so the participants will also receive…

Hello @Aleš Jiránek, Thank you for reaching out to Atlassian Community! Just for a better understanding of the issue, I would like to know if when you say migration, you mean to force the automatic login with Apple. I ask that because there is an option to "Continue with Apple" to log in to Cloud products. If that's the…

Hello @Daniel Vergetti, Thank you for reaching out to Atlassian Community! Allow me to step in and share with you that currently, it's not possible to assign a ticket for more than one user. The assignee field is a single user picker field and it's not possible to change that. There is a feature request suggesting the…

Hello Jessica, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to know more details about what information is being cut when exporting to word/pdf. Are you exporting single issues or multiple issues? Are you using the feature in Jira or is it an add-on? If possible, send us a…

Thank you for the details, @Afraz Minhas. I found only one limitation for Roadmaps at the moment that is related to the number of issues. * Increase issue limits for Roadmap view Searching for similar issues, since on classic projects we can edit the filter for the board that also reflects in the roadmap, it might be…

Thank you for the details, @paroy. I tested here for both Classic and Next-gen project and disabling the Request Done/Resolved notification, the CSAT survey is sent. Is it working if you let the notification "Request Done/Resolved" enabled? Is there any other notification disabled?

Hello @Duncan Lam, Welcome to Atlassian Community! I can see that you are a Site Administrator, but not an Org admin, that's why you can't find the option to access the Organization. Please, go to Cog icon > User management where you can find who is the Org admin, then ask them to add you as an Administrator of the Org.…

Hello @Brian.van.Bergen, Thank you for reaching out to Community! I saw that you created a ticket with your support and added a screenshot of the portal. I believe that the issue is different from the one mentioned in the original post here because the attachment field is not visible in the form in the customer portal of…

Thank you for the details, Hannes. The invitation email is the only one that is not possible to change the HTML. On the Template, it's possible to customize the CSS and HTML for all customer notifications. So if we add <center> to some content there, it will be applied to all notifications, but the invitation one. There is…

Hi Andrea, If someone already used any other Atlassian Cloud products, they have an Atlassian account. It will not consider your Plan when you claim the accounts, because you can add 500 users to your site, but you can only have 10 licensed users. From those 500, only 10 of them can be added to the group…

Hello Thomas, Welcome to Atlassian Community! Checking your email address on our tools, I was able to find a bounce and I believe that's the reason you didn't receive the confirmation email. 550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [BO1IND01FT004.eop-IND01.prod.protection.outlook.com] I removed…

Hello @Colin Reeder, Thank you for reaching out to Atlassian Community and for bringing this issue to our attention. Testing on my local site, I was able to replicate the same issue using both G+A and G+H. Based on that, I created a bug for our dev team to check: * Shortcuts G+A and G+H redirects to a 404 page Please,…

Hello Mariana, Welcome to Atlassian Community! Thank you for sharing the details and screenshots. I can see that there is a value missing regarding the DKIM records. It's necessary to add exactly how it shows on the documentation: * Configuring Jira Cloud to send emails on behalf of your domain What you need to change in…

Hello @mariapilar, Welcome to Atlassian Community! Just to a better understanding of the issue, I would like to know more details about what you said regarding "I want project B to look like a single incident and not two". I understood that, if two tickets are created in project A, they are both cloned in project B, but…

Hello @[deleted], Thank you for reaching out to Atlassian Community! Although we can create pages manually from Jira to Confluence, currently, the automation has no integration with Confluence, so there is no option to automatically create pages using automation rules. There is a feature request suggesting the…

Hello Pedro, Thank you for reaching out to Atlassian Community! Testing on my local site and also checking some similar cases, I found a workaround that may help automatically delete duplicated tickets. It's not possible to do using only one automation rule, but two. One will link both duplicated issues and the other rule…

Hi Laura, This change must be done on the Global administration and it can be done by a Jira administrator. If you don't have permission to access Cog icon > System > Automation rules, you will need to ask for the admin to do this for you or ask them to give you permission (add you to the jira-administrators group).

Hi @paroy, Can you check if the automation also adds a resolution to the tickets? Is it a next-gen or a classic project? If possible, share the automation rule with us, so we can create the same here to test.

Thank you for the information, Afraz. I tested here on another project and I was able to check that, child issues that were done before enabling the Roadmap is not showing. Can you please let me know if that's the same behavior on your site? Were those three tickets closed before you enabling the Roadmap?

Hello Andrea, Thank you for reaching out to Atlassian Community! When verifying a domain, the total number of accounts that show are related to the ones that are already an Atlassian account. With that said, if there are 50 accounts from mydomain.com, but only 25 have an Atlassian account, you will be able to claim only…

Hello @Service Support, Welcome to Atlassian Community! There was a security update implemented recently related to Jira Cloud mail handler and emails that fail SPF will not be processed anymore. You can find more details in the article below: * Additional SPF validation being added to incoming mail in Jira Cloud As of…

Thank you for the details, Marcelo. I checked with the team responsible for the add-on and the Epic Link.Status is related to the status that is changed directly in the backlog and not exactly the field Status in the ticket. Changing the status there, it will reflect on Google Sheets. Related to the other fields, I believe…

Hello @Hannes, Welcome to Atlassian Community! It's possible to change the HTML for customer notifications. I tested here and it works adding the <center> tag. Go to Project settings > Customer notifications > Edit templates (Classic project) or Project settings > Notifications > Customer notifications > Edit templates…

Hello @Gan Zhi Long, Welcome to Atlassian Community! When using Jira Service Desk, admins and agents receive System notifications and this type of notification is no used to reply to the ticket. Only customers can reply to their notifications that are different and allows replies to be added as a comment. With this said,…

Hello @Mateusz Wiktor, Welcome to Atlassian Community! Checking the details of the add-on and also our documentation, it doesn't mention any restrictions regarding Cloud Free and Zoho assist. The app is not listed on the documentation below: * Limitations in Jira Cloud Free plans If you face any issue, I would suggest…

Hello @geoffrey.stevenson, Welcome to Atlassian Community! On Jira Cloud, for Classic projects, it's possible to change the renderer of the fields, and if the renderer is set to text, it won't be correctly formatted. Can you please go to Project settings > Fields and confirm if the renderer of the field Comment is set to…