Angélica Luz Atlassian Team

Hello @Matthias Kästner, Welcome to Atlassian Community! When it comes to gadgets, currently, there are no native gadgets that allow embedding external pages. I found two add-ons that, per their descriptions, it's possible to add external URLs on Jira dashboards: * jFrame • Embed in dashboards and issues * Iframes for Jira…

Hello Dirk, Thank you for your question. On Service Desk, the login page language is based on the system's default language. It was actually reported as a bug because the system language overrides the browser language and the language set by the customer. * Jira system language overrides default support language and…

Yes, when selecting the option for them to share the ticket with any customer or organization, they will be able to see all customers in that project in case they use the option "Share" to add participants or if there is a user picker field in the forms. If you don't select this option, they won't be able to share the…

Hello @alexey.rashevskiy, Welcome to Atlassian Community! The issue that you are facing was reported as a bug and it seems resolved now. * Jira Mac Native app fails using macOs Big Sur * Jira app for Mac does not resolve the login process in macOS Big Sur Just to keep everybody aware, this was a Big Sur bug, and it was…

Hello @Hayden Whitfield, Welcome to Atlassian Community! The issue that you are facing was reported as a bug and it seems resolved now. * Jira Mac Native app fails using macOs Big Sur * Jira app for Mac does not resolve the login process in macOS Big Sur Just to keep everybody aware, this was a Big Sur bug, and it was…

Hello @rshin, Welcome to Atlassian Community! Checking for similar cases and bugs, I didn't find anything that could help us identify what is happening in your case. Just to make sure that we are on the same page, I would like to know if when you enable Jira Labs, the new issue view doesn't work on any ticket or if it only…

Hello Tim, Thank you for reaching out to Atlassian Community! Searching for blocks or bounces regarding your email domain, I found out only one bounce related to an email that I believe it's from the user you mentioned: 550: 550 5.4.1 ...@... Recipient address rejected: Access denied…

Hello Margaret, Thank you for reaching out to Atlassian Community and for sharing the screenshots and details of your issue. When using Jira Service Desk, what triggers the notification for customers is the Request type. When this field is empty, the reporter, participants, and organizations won't receive notifications and…

Thank you for the details, @Aleš Jiránek. Just to make sure I understand, are you able to login normally using the "Continue with Apple" now that the email is shared? If everything is working as expected with your main account, then you can proceed with the deletion of the private email that Apple generated. Can you try to…

Hello @Roland, Thank you for reaching out! I can see that your ticket is already in our support queue and soon someone will contact you. Here in community we don't have access to remove the email limit, so we need to wait for our support team. Regards, Angélica

Hello David, Welcome to Atlassian Community! The filter subscription email is currently not possible to customize. Checking for similar cases, I also didn't find an add-on that would send this type of notification. There are some feature requests suggesting improvements for that: * Filter subscription should take the…

Thank you for the details, Alvaro. Checking some similar cases, I found out that this issue is related to translations, where some translation is not confirmed and it will affect the main changes to not be saved. Please, go to Project settings > Language support and check on every option that has a yellow dot and confirm…

Hello Gui, Thank you for the details. Testing on my local site, I was able to replicate the same issue, and searching for this error, I found out that it's related to a bug where anchor links don't work in the customer portal: * Links To Anchors on a page in Knowledgebase results in "Not Found" error Please, click on "This…

Hello Sergio, Thank you for reaching out to Atlassian Community! When a customer replies to a notification and a new ticket is created instead of adding a comment, it means that the customer who replied doesn't have permission on the ticket. For them to be able to comment, they must be a participant and if they are not…

Hello Markus, Thank you for reaching out to Atlassian Community! Checking the details of the sites, I can see that you are a User, so if you are not using those sites anymore, you need to reach out to the site administrators of those sites and ask them to remove your account. Regarding the site raabmar.atlassian.net, you…

Olá Daniela, Obrigada por entrar em contato com o Atlassian Community! Quando uma instância do Jira é criada, o email de entrada e os manipuladores de e-mail são automaticamente criados, então as notificações deveriam funcionar normalmente. O que pode estar acontecendo nesse caso é que o esquema de notificações não está…

Hello @Tamas Fulop, Welcome to Atlassian Community! Checking the details of your site, I can see that it has been some days since you and your team were able to access the site, so I assume you are still facing this issue. Can you try accessing your Atlassian account first on id.atlassian.com and then accessing Jira? Can…

Hello Molly, Welcome to Atlassian Community! On the customer portal, the description field is a simple text box and currently, it's not possible to change that. It was added a new editor on the comment box only, but for the description, it's still not possible to add tables or format texts. There is a feature request…

Hello @FORFIRM ITALIA SRL, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket…

Hello @Priyanka Bhatia, Welcome to Atlassian Community! The issue that you are facing is a known bug. Currently, when searching for tickets that need approval, the results will show tickets that you already approved if it also depends on the approval from another user. * Filter Approvals = myPending() shows what is already…

Thank you for the details, Gui. There are some settings that may prevent customers from receiving notifications with the default language. Some settings override others, that's why even adding a default language in the project, it may not reflect on what customers will receive. * The site's default language is in English.*…

Hello @andresmondiey, According to this screenshot that you shared, there is no Space home page for the Project Logi. Please, click on "Set space home" and once it's created, move the orphaned pages under this new page. Each page must be moved manually under the new home page. * Move, copy, and hide pages After that, go to…

Thank you for the details, Gerardo. There is a workaround to make the widget open automatically. * Start Widget in Open Configuration? <script add your widget script here </script> <script type="text/javascript"> setTimeout(()=>{ //gets the iframe on which the widget is embedded let iframe =…

Update: October 22, 2021 Hello everyone, Hope you are all safe and well! I came here to say that now it’s possible to change the avatar color and initials directly on your profile. The steps I mentioned before still can be used in case you need a more customized color. To use this new feature, please, access your profile…

Hello Trevor, Thank you for reaching out to Atlassian Community! Just for a better understanding of the issue, I would like to know if you can share with us a screenshot of how the icons look like, so we can also test here. Is it happening on a next-gen or a classic project? If it's a classic, there is a known bug where…

Hello Gerardo, Welcome to Atlassian Community! When using the widget, it will show only the button and customers will have to click on it to show the text box. When they search for something, it will appear the request types for them to create tickets. Can you please let us know if it shows anything when clicking on it? Is…

Hello Alvaro, Thank you for reaching out to Atlassian Community! Testing on my local site, I changed both descriptions and it was updated in the portal. Is it happening on all request types? Have you tried to remove and add the descriptions again? Can you open the developer tools on your browser and check if it shows any…

Hello Gui, The customer portal has some features where the administrator can change, but currently, the option to change the text "Need to raise a request?" is not available. There is a feature request suggesting the implementation of such ability: * Admin should be able to change the look and feel factor for the portal…

Hello Gui, For Service Desk projects, it's possible to add a custom email address as the sender email. For that, it's necessary to verify a domain and then configure the domain's SPF and DKIM records. * Verify a domain for your organization * Configuring Jira Cloud to send emails on behalf of your domain After that, to…

Hi Gui, I believe that this question is related to the other one you raise here where I added a response. If you have any other questions regarding this matter, please post on the other thread. Regards, Angélica