Angélica Luz Atlassian Team

Hello @vonhagenm, Thank you for reaching out to Atlassian Community! When using Jira Service Desk, it's possible to check how many views an article has, but for videos/links on the articles, I'm afraid to say that it's not possible to get the information if someone has clicked on it. If you go to the project and click on…

Hello @RupEase/ Customer Care, Welcome to Atlassian Community! In order to change the project's email address, after verifying the domain, it's necessary to configure the domain's SPF and DKIM records. Please, follow the steps of the documentation below and let us know if you face any issue or have any other questions: *…

Hello Gui, The notifications customers receive depend on the language they select in the customer portal. You can add Portuguese to the project, but if the customer doesn't change the language on their profile in the portal, they will receive the notifications in English. In the customer portal, on the top right, click on…

Hello @reddy dumpala, Thank you for reaching out to Atlassian Community! Just for a better understanding of the issue, I would like to know if you are using a classic or next-gen project. If it's related to next-gen, currently Epic information such as name, color, link, and status are not available. With this said, it's…

Thank you for the details, David. It's necessary to change the project email and for that, it's necessary to verify the domain. * Verify a domain for your organization * Configuring Jira Cloud to send emails on behalf of your domain After that, to change the project email, go to Project settings > Notifications (Classic)…

Gui, Yes, the widget will show all request types of the project that you enabled the widget. I think I understood the confusion here and maybe I wasn't clear. When enabling a widget for a project, customers will see all request types of that project and not for other projects. The widget works per project and it's not…

Thank you for the details, Dana. Yes, the user is an org admin for another organization. As I mentioned, you are an org admin of one organization and the other site admin owns another org, so to fix this you should also be admin of the org team-1596070262644 to remove them, and then you will be able to delete/deactivate…

Hi @Ali Özyer, I checked internally and it should be fixed soon. Sometimes it happens that the dev team doesn't assign issues, they work on internal ones that are linked to the public bug. I'm not sure when it will be fixed, but they are working on it and they will post an update on the ticket. Hope you have a nice weekend!

Hello @Aleš Jiránek, I'm afraid that it's not possible to change that. I deleted my AppleId, that's why I had the option to share the email again. I found this documentation with more details about Hide/Share the email: * Hide My Email for Sign in with Apple Maybe you can reach out to their support to check if there is an…

Hello @Reanal, Thank you for reaching out to Atlassian Community! The suggestion you shared is related to the Jira Software version. I searched here and didn't find one for the Cloud. On the suggestion, it mentions that it happens when a board contains about 3000 versions, may I know how many versions your board has? Is it…

Hello Zayra, Welcome to Atlassian Community! I can see that the SLAs are not appearing on the Queue as per your screenshot. Is it happening only in the Queue? Have you tried to edit the Queue and remove the field and add it again? May I know if it shows normally if you open the ticket in a new tab? Was there any change in…

Hello Giovanni, Thank you for reaching out to Atlassian Community! When exporting to word, it's not possible to select the fields that will show on the file. There were two feature requests suggesting improvements for that, but it was closed and there are no plans to implement it in the near future. * Export to Word: more…

Hello @Firojuddin Saifi, Thank you for reaching out to Atlassian Community! It's possible to disable the invitation email when adding new customers. Please, go to Project settings > Customer notifications (Classic project) or Service Desk Settings > Notifications > Customer notifications (Next-gen project). On this page,…

Hello David, Welcome to Atlassian Community! It's possible to add a custom email to receive requests on your service desk as Callum mentioned, but not a distribution group. The email used on a service desk must be specifically for that and no one should have access to its inbox (only an administrator) to make sure Jira…

Hello Erika, Thank you for reaching out to Atlassian Community and for sharing the screenshots. I tried to replicate the same issue on my test site, but it works normally when using the export to excel. Did you install the Jira add-in on Excel? Are you using the same account on Google Sheets and Jira? Would it be possible…

Hello Adam, Thank you for reaching out to Atlassian Community! Testing on my local site, I wasn't able to find a way to email the entire ticket with internal comments. The workaround for that would be using an add-on like Email this issue, where you can send emails to external people and it will show the values of custom…

Hello Michael, Welcome to Atlassian Community! Checking the details of your site, I can see that you were able to log in today. Also, I saw that you had two accounts on the site and one of the accounts is currently inactive. Are you still facing issues when trying to access Jira? If so, can you share with us a screenshot…

Hello Andre, Thank you for reaching out to Atlassian Community! It's possible to show Jira issues on a Team calendar automatically when a date is added to an issue. In Jira, create issues and add a date on the desired data custom field. This field can also be the one that customers select a date in the customer portal when…

Thank you for the details and screenshots, @andresmondiey. For Confluence pages to appear in Jira, they must be placed below space's homepage and as per the screenshot, there is no homepage. Can you please click on "Set space home" on Confluence and create one? Then, refresh the page in Jira to check if the pages will…

Customers will be able to see the same request types that they can see in the portal, but it's necessary to check that option that I mentioned in my previous response. The request types will show based on what customers type in the search bar.

Hello @Ali Özyer, Welcome to Atlassian Community! Thank you for the details and for sharing the screenshot. The issue that you are facing is a bug and it happens when values are too long on the columns on a queue. * Text is overlapping in Queue Please, click on "This affects my team" and also watch to receive updates about…

Hello @andresmondiey, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to know if you already tried to link it to a different space and link back to the desired space. Can you please open the developer tools on your browser and check on the console tab if it shows any error? If you…

Hello Jonathan, Welcome to Atlassian Community! When using Service Desk, agents have permission to search all customers and it's not possible to restrict the search to show only customers from a specific organization. There is a feature request suggesting the implementation of this ability: * Ability to filter/limit the…

Hello Jacob, Thank you for reaching out to Atlassian Community! On a Service Desk project, there are two options to change the project name. The name that appears on Project settings > Details is the name that administrators and agents will see internally. Changing this name won't change the project's name in the customer…

Hello Raaj, Welcome to Atlassian Community! Natively, Jira doesn't have a feature to send SMS to users. There was a feature request suggesting this, but it was closed as "Won't do": * SMS Notifications Currently, it's necessary to use an add-on like JEMH that is available for Jira Cloud Standard and Premium. That's the…

Hello @Jessica Bråne, Thank you for reaching out to Atlassian Community! On next-gen projects, we need to add the "Time tracking" field to each issue type. Go to Project settings > Issue types and for each one, drag and drop the field to the Context fields area and save. Please, give it a try and let us know how it goes.…

Hello @Gui Ávila, Thanks for reaching out to Community! On the Widget configuration, we can select a default request type and allow customers to search for all request types. Please, go to the Widget page and check if you selected the option below: If you have any other questions regarding this matter, please let us know.…

Thank you for the details, @Maksym. This issue that you are facing might be related to your username on the site and the only way to fix it is by making some changes in the database. For a better investigation of the issue, I created a ticket with our support, so with your consent, they can access the database to fix it.…

Hello Kara, Thank you for reaching out to Atlassian Community! I searched for similar issues and add-ons, but I'm afraid to say that there is no workaround to create a report with the information you need. There is a similar feature in Atlassian access, but it shows information about internal users and not customers. *…

Hello @Thien Pham, Thank you for reaching out to Atlassian Community! The issue that you are facing where Epic name, Link, and Progress are blank on the macro is related to known bugs. You can find more information on the links below: * Epic Name/Link blank on JIRA Issue Macro * JIRA issue macro does not display certain…