Angélica Luz Atlassian Team

Hello @Kristian Herger, Welcome to Atlassian Community! On the Roadmap, it's possible to filter some Epics and show only the ones Assigned to a specific user, by Status and Issue type. Also, it's possible to show only Completed or Incompleted Epics (or all). Then, you can also change the view for Weeks, Months, or Quarter.…

Hi Sarah, I'm afraid not. The options that I mentioned in my previous response are the ones available on Roadmap Beta. I see that your site has Jira Software premium where Advanced Roadmaps is available. With Advanced Roadmaps, you can create private teams where you can share some Epics, so maybe this is an option since…

Thank you for the screenshots, Ross. So, I believe that on Jira’s side there is only the custom field. Please, go to Cog icon > Issues > Custom fields. On this page, search for the field "HubSpot ticket count" and click on … > Move to trash. After that, click on the "Trashed" tab and permanently delete the field.

Hi Sergio, It's not a security issue because it mentions the behavior in the settings. Also strange that it still shows all users across different projects(?). Yes, that option will allow anyone with an account on the site to create tickets in the project and it includes all customers and also internal licensed users. If…

Hello @Stuart Adair, Welcome to Atlassian Community! Testing on my local site, the Sprint Health Check works fine, so I would like to better understand what is happening on your site. Can you please share with us a screenshot of how it shows on your dashboard? The colors are shown based on the Original Estimate added to…

Hello @Rostyslav Sipakov, Welcome to Atlassian Community! If you are using an add-on in Jira, you can uninstall/manage it by going to Cog icon > Apps > Manage apps. Checking HubSpot's documentation, I didn't find any information about disconnecting from Jira, but there is one informing how to disconnect apps from HubSpot:…

Hello Thomas, Welcome to Atlassian Community! Just to make sure that we are on the same page, I would like to confirm if you are using Jira Cloud or Server. I'm asking because the question is tagged as Cloud and the documentation that you posted here is for Data Center and Server. The steps mentioned in the documentation…

Hello @tommyw13, Welcome to Atlassian Community! Thank you for the details and for testing. It's true when we say that, when someone replies to a notification that has the issue key on the summary, that it will add a comment to the original ticket, but for that, the person that is answering the notification must have…

Hello Sara, Thank you for reaching out to Atlassian Community! Checking the details of your site, I can see that your site was downgraded to Free, that's why the Plans is not visible anymore. The Plans menu, which belongs to Advanced Roadmaps is only available in Jira Software Premium. *…

Thank you for the details, Cory. When using the option to give feedback, it will create a ticket on https://customerfeedback.atlassian.net/ and it's only used for feedback. The bugs are reported on jira.atlassian.com, but it needs to be tested by a support engineer first. Based on your question, I created a feature…

Hello @Marie-Alizé Vidale, Thank you for reaching out to Atlassian Community! What happened, in this case, was an outage in Jira last year, so it may not be the same issue on your site. I can see that you are a user on two Standard sites and a site administrator on another one, so to better understand what is happening,…

Hello @Celine Hau, Thank you for reaching out to Community! You can add the Start and End date by editing the fields directly in the Epic or dragging its left and right edges to adjust directly in the Roadmap. * Enable the roadmap Date ranges: Hover on an epic to view its date range. Drag its left and right edges to adjust…

Thank you for the details, Matthias. I didn't understand that when you mentioned intranet pages you meant Confluence. Sorry for the misunderstanding. The Confluence Page Gadget was removed from Jira along with other gadgets related to Confluence. * Removing Unsupported Confluence Gadgets from JIRA There is a feature…

Thank you for the details, Tony, and sorry for the misunderstanding. I was using the new issue view where it's not possible to create sub-tasks, so I thought that it was related to "Issue in this Epic". Using the old view, I added some sub-tasks on the Epic and changed its order. After cloning, it was on the same order as…

Hello @Kate O'Brien, Welcome to Atlassian Community! I saw that you created a ticket with our Customer Advocates and they mentioned that Cloud Free sites (as I said in my previous response) is not eligible for URL change. To change the URL you can either upgrade your plan to Standard or create a new site on…

Hello @Muhammad Ramzan_Atlassian Certified Master_, Thank you for reaching out to Atlassian Community! The feature that shows the estimated field for sub-tasks on the parent issue, was not implemented on the new issue view yet. That's why it works normally on the old view only. * Sub-tasks no longer have their time tracked…

Hello @Cory Woolf, Thank you for reaching out to Community! I can see that you are a user of a Standard Jira site. With this said, only your site administrator can create tickets on support.atlassian.com/contact. You can report the bug here, so we can test on our end to confirm that it happens on other Jira sites, and…

Hello @amir.straus, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to know if you are using a Classic or a Next-gen project. Is it affecting all agents? How many tickets are listed in your queue? Can you open the developer tools and check on the Console tab if it shows any…

Hello @Hanno-Wybren Mook, Thank you for reaching out to Atlassian Community! Checking some similar cases, I found out that currently, it's not possible to add a different CNAME for DKIM. There is a feature request suggesting the implementation of such ability: * add CNAME/alias for DKIM names Please, click on vote and also…

Hello Sarah, On the Roadmap, it's possible to filter some Epics and show only the ones Assigned to you and by Status. Also, it's possible to show only Completed or Incompleted Epics (or all). Other than that, there is no other option to filter Epics on the Roadmap, but since it's a Beta version, more features will be…

Olá Daniela, Obrigada pelas informações. Você pode verificar nos tickets se os usuários estão listados no campo abaixo? Para que eles possam receber as notificações, eles precisam estar listados como Observadores/Espectadores/Watchers no ticket. Eles recebem outros tipos de notificações? Se algum ticket é atribuído ao…

Hi @Dirk Ronsmans, There are some similar feature requests that suggest the same option we have in our portal where customers can select the language before creating a request. * Ability to customize Customer Portal Form same as Contact Support page * Setting Customers Language Improvement Regarding the URL, I didn't find…

Thank you for the details, Reddy. Testing on my local site, it shows the Epic name when exporting to Excel. If you are using Jira Cloud for Excel, to export Epic name for Stories, it's necessary to select the Epic Link.Name field. In the Issue view, the Epic name shows only for Epics and not Stories. If that's not the…

Hello Adi, Welcome to Atlassian Community! When it comes to project permissions, it's possible to add groups, but the ones that are created on User management > Groups only and not Okta ones. The only workaround for that would be creating the same groups manually in the User management and then add the users, but add the…

Hello Tony, Thank you for reaching out to Atlassian Community! When cloning an issue in Jira, the child issues are not cloned, so based on a question that you posted a while ago, I would like to confirm the steps you are following. When you say Child issues, do you mean the "Issues in this epic" or "Linked issues"? Are you…

Hello @Support Agent, Thank you for reaching out to Atlassian Community! For agents to be able to share a ticket with someone that still doesn't have an account, there are two options: * Add the new customer to the project by going the Project > Customers > Add customers. After that, go back to the ticket and add this new…

Hello @Lukas Kotatko, Welcome to Atlassian Community! Thank you for sharing the screenshot. This error that you are facing is related to the "Browse users and groups" global permission. To fix this issue, you must talk to your Administrator and ask them to go to Cog icon > System > Global permissions and add a group you…

Hello @Seva Balter, Welcome to Atlassian Community! When we need to share Jira tickets on Confluence pages, for users to be able to view it, they must also have access to Jira. The only way for them to see tickets without having a Jira license is by giving access to anonymous users. There is a feature request suggesting…

Hello @Marius Mettler, Welcome to Atlassian Community! When a site has Jira Software it's possible to create boards for Business and Service Desk projects. With this said, you can create a Kanban board based on a Business project and link it to your profile. Click on the Seach bar > Boards. On this page, you will be able…

Hello Marco, Welcome to Atlassian Community! I saw that you are a participant on a ticket where your site administrator asked for the same information you are asking here and our support already provided the name of the administrator you need to contact. Since Community is public, I won't post their names here, so please,…