Angélica Luz Atlassian Team

Hello @David Loper, Welcome to the Atlassian Community! Testing on my local site and also on a brand new one, the invitation was different and after searching on internal documentation and conversations, I found out that this invitation is only sent when using User Provisioning. I’m checking with OpsGenie and also Identity…

Hello @frieda.trovela, Welcome to the Atlassian Community! We were facing an internal incident that was causing this error message, but it wasn't affecting any functionality. The incident was already fixed by our developers' team. If you are still facing this issue, please let us know. Kind regards, Angélica

Hello @Scott C_ Merrell, Thank you for reaching out to the Atlassian Community! The Request Participants is a system field and by default, it shows on Jira Service Management tickets. I see that this question has the jira-software tag, so I would like to know if you are trying to add the field to a Software project. If…

Hello @Bhavana A, Thanks for reaching out to the Community! I answered you on this other thread and added the reason why your email address was on the suppression list. Your email address was on the suppression list due to the error below: 550: 550-5.1.1 ...@... Recipient address rejected: ... in virtual alias table 550…

Hello @Nele De Pauw, Thank you for reaching out to the Atlassian Community! The filters on the customer have changed a while ago. It’s possible to view all the statuses of projects that you have access to. You as an administrator will be able to view all projects because you have permission. If a customer accesses the…

Hello @Eric Muriuki, Welcome to the Atlassian Community! The script generated by the Widget can be added to any webpage that you have access to editing, so customers can create tickets without necessarily having to access the customer portal. That said, if your company has a website, for example, you could embed the widget…

Hello @Amir Ali Ansari, Thank you for reaching out to the Atlassian Community! In order for customers to transition issues from the portal, it’s necessary to select the option “Show transition in the customer portal” on the workflow transition. If you already did that and the transition is still not visible, check if there…

Hi Dave, When a customer is deleted, their full name will show as “Former user (Inactive)” and it’s only possible to search for the tickets using their ID. So if there are 5 deleted customers, for example, all of them will have the same name “Former user (Inactive)”. If there is no information about their ID, for example,…

Hello @ccaouette, Welcome to the Atlassian Community! Testing on my local site, I wasn’t able to replicate the same issue, and also there is no open bug related to this. With this said, I would like to ask for you to revoke the access for the add-in so it will force a reauthentication. Please, go to…

Hello @Lewy, Leah, Welcome to the Atlassian Community! Testing on my local site, I was able to replicate the same issue and it happens due to the project permissions. Due to a bug that was fixed, now if the Browse Projects permission is not set to Public, the link to the ticket won’t show on the confirmation message. If…

Hello @shunt, Welcome to the Atlassian Community! I saw that your teammate Diego has created three tickets with our support related to the same issue and they shared the details of why it happens. On some of the tickets we never heard back from Diego, so we couldn’t investigate it further. Here is the link to the three…

Hello @Bhavana A, Thank you for reaching out to the Atlassian Community! Your email address was on the suppression list due to the error below: 550: 550-5.1.1 ...@... Recipient address rejected: ... in virtual alias table 550 5.1.1 Please see http://support.mailhostbox.com/email-{hash}-{hash}/ for explanation of the…

Thank you for sharing the screenshot, Mike. You are using the new create issue experience and I didn’t have it enabled on my instance, so I enabled and I was able to replicate the same issue and created a bug for our dev team to check: The new global issue create experience doesn’t show on the browser’s tab the information…

Hello @Alex Koxaras -Relational-, Thank you for your question! When it comes to the Last Activity, it will only consider those users that access Jira/Confluence. Customers with an Atlassian account will log in as any other user, but they are redirected to the portal since they don’t have any license, so their login won’t…

Hello @Arthur Bershadskiy, Thanks for reaching out to the Community! Both tickets I shared previously were closed and the updates were added to the description. Please, check them for further details: New issue view: custom date/time format setting not respected in the new view New Issue View does not respect Jira's…

Hello @Dave Mathijs, Thank you for reaching out to the Atlassian Community! When someone has an Atlassian account, it’s not possible to migrate them back to portal-only accounts, but they can be customers normally. There are two options in this case: If it’s an existing user: For example, they were Jira Software licensed…

Hello @Sara Creenan _M_T_, Thank you for reaching out to the Atlassian Community! When it comes to inviting new users to Jira or Confluence, only site-admins and trusted users can do this. End users can request access and then the site-admin can approve or deny. It’s currently not possible to disable the invite option, all…

Hello @Lisa Zanini, Thank you for reaching out to the Atlassian Community! When it comes to Linked issues, it’s not possible to show them for customers in the portal, even if the linked issues are created on the same project. There is a feature request suggesting improvements for that: View linked issue in the Customer…

Hi Zane, It’s only possible to turn off the notifications for Organizations, but if a customer accesses the portal, they will be able to view the ticket that was shared. There is a feature request suggesting improvements for that: Include the ability to restrict "Share with Organization" customer permission to specific…

Thank you for the details, @Thomas Hardin. I searched for similar cases related to ProForma and Automation, but couldn’t find the template or the legacy alert to check all the details to try to recreate them. There is a feature request suggesting to use the email templates from the legacy automation: New automation - email…

Hello @_Mike Long, Thank you for reaching out to the Atlassian Community! Testing on my local site, I wasn’t able to replicate the same issue or maybe I’m misunderstanding the issue. I understand that the browser tab should show the “Create issue” information, please correct me if I’m wrong. If that’s the case, on both…

Hello @Boleslaw Nowak, Thank you for reaching out to the Atlassian Community! When it comes to Epics on the Roadmap, it will be removed from the view if: The epic is Marked as done in Backlog > EPICS on the left side of the board (company-managed projects only). The epic was moved to the Done status category more than a…

Hello @FK, Thank you for reaching out to the Atlassian Community! When it comes to linking Confluence pages to tickets, Jira and Confluence must be under the same domain. I can see that one of the sites that you have access to have only Jira Software, so if Confluence was linked to your site via an application link, the…

Hello @Mikael Sandberg, Thank you for your question! I’m afraid to say that the User Type attribute is currently not supported on external import. For more details, please check the feature request ticket below: Add support to User type attributes on External Import For now, user attributes can be imported via .csv using…

Hello @Marvelous Onwukamike, Is this email an alias? I’m asking because checking the domain you mentioned, it shows as invalid. The email address that I checked and that the notifications are being delivered is not the one you mentioned, but the one that ends with “.co.uk” which is the email you are using here in the…

Hello Zane, That Department field is just a custom field I created to test. You can create, for example, a Select list (single choice) custom field and add all departments as an option for the customer to select, and then use this custom field for the automation to check.

Hello @Анна, Thank you for reaching out to the Atlassian Community! When it comes to the Assignee field, the users that appear on the field are based on the Assignable User permission. If you restrict the permission to only users from the group jira-software-users, then only users from the group will be visible on the…

Olá Julia, Para implementação do Jira Service Management, há parceiros que podem te ajudar. Nesse site você pode filtrar pelo País e Produto: https://partnerdirectory.atlassian.com/ Caso o projeto que você esteja com problemas seja em um site com licença Standard, você pode verificar com o administrador do site para abrir…

Hello @Mariya Ivanova, Welcome to the Atlassian Community! On team-managed software projects, it’s necessary to enable the reports. By default, when creating a team-managed project, many features are disabled, so the project administrator must enable it after that. If you are the project administrator, go to Project…

Hello @Johannes Welebil, Thank you for reaching out to the Community! The email address was on the suppression list due to the following error: 550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [DB5EUR01FT013.eop-EUR01.prod.protection.outlook.com] I removed this bounce and the notifications should work…