Angélica Luz Atlassian Team

Hello @Petr AST, Thank you for your question! Although it’s been almost three years, the steps are still the same, but I just tested here and there is one more step. Go to the Cog icon > User management > Product access > Administration access. By default it will be administrators and site-admins, so you can remove the…

Hi @Daniel Kaliner, Welcome to the Atlassian Community! Checking the users of your Cloud site, I can see that there is your account and other two accounts from the same domain. None of the other email address returns any blocks or bounces on our side and the notifications shows as delivered. Please, confirm with them if…

Hi Zane, It’s possible to use automation for that, but it depends on how it’s identified the manager of the reporter. Are they using a custom field and selecting their manager on the request form in the portal? Is it identified by their domain or by department? Here is a simple example of an automation rule:

Hello Theis, Our team was able to replicate the same issue and they said that it shouldn’t depend on the request type being visible on the portal. That said, it’s a bug. Change calendar shows a warning message if the Request type is hidden from the customer portal Please, click on “This affects my team” and also watch the…

Hi @Theis Joergensen, I tested here and without adding to a group to make it visible to the portal, the Calendar works, but that popup warning message will keep appearing. I sent a message to the team responsible for the Calendar feature sharing all the details and tests and they will check it next week. In our…

Hello @Thomas Hardin, Thank you for reaching out to the Atlassian Community! On Automation, there are some templates that are similar to Legacy automation ones. I believe you are talking about the At-risk SLA alert one, please, correct me if I’m wrong. If that’s the case, the similar Automation rule would be the “When SLA…

Hello @Zane Bartlett Thank you for reaching out to the Atlassian Community! On Jira Service Management, there are three roles for customers: reporter, request participant, and member of an organization. With this said, to answer your questions: Is there a way to group people within a project so that they can view each…

Hello @Theis Joergensen, Thank you for reaching out to the Atlassian Community! When enabling Change Management, the calendar will be visible and the ability to create issues directly on the calendar as well, but it’s necessary to have a specific Request type for Change. I tested here and I was able to replicate the issue…

Hello @Nils Laumaillé, Thank you for reaching out to the Atlassian Community! When an account is disabled, it’s possible to enable it again via Organization. From the screenshot, you are viewing the User management page, but as an Org admin, you need to access https://admin.atlassian.com and there you can manage the…

Hello @Juan Carlos Cardenas Padilla, Thank you for reaching out to the Atlassian Community! When resolving an issue, currently, the only way to add an attachment is by embedding it using markup. !image.jpg|thumbnail! The attachments must be added first to the ticket and then, use the option above to embed it on the…

Hello @Kyle Shepard, Welcome to the Atlassian Community! When it comes to the Board, currently, it’s not possible to change the size of the columns or the width of the entire Board. There is a feature request suggesting improvements for that: Ability to resize the width of the columns per the requirement of users Please,…

Hello @Marvelous Onwukamike, Welcome to the Atlassian Community! Checking your email on our tools, it didn't return any blocks or bounces. The notifications from January 5 show as delivered: I also checked for bounces on the entire domain and it returned around 250 affected email addresses, but your email (the one you are…

@Jack Brickey It would be necessary to create an object for each customer and use automation to pull this information when they create a ticket. Depending on the number of customer accounts, it would be possible to import a CSV file with their name, phone number, account ID, and any other necessary information. @Mykenna…

Hi Joanna, Here is a screenshot of the logs that may help them to identify the issue: 554 5.4.7 [internal] message timeout (exceeded max time, last transfail: 421 4.4.0 [internal] no mail servers for this domain could be reached at this time) Feel free to share this thread with the IT team of your company so they can see…

Hello @Robert Wells, Thank you for reaching out to the Atlassian Community! Checking your email on our tools, there was a bounce due to the following error: 550: 550 Invalid Recipient - https://community.mimecast.com/docs/DOC-1369#550 [LSTvd9EnPX2dGlYVYKW4uQ.uk168] I removed your email address from the suppression list and…

Hello @Juan Portero, Thank you for reaching out to the Atlassian Community! On Jira Service Management projects, the customer notifications are applied to all customers. With this said, it’s not possible to disable the notifications for single customers. There is a feature request suggesting the implementation of this…

Thank you @Pramodh M The feature is currently in progress and the last update was in November 2021: We are currently on a trajectory to deliver custom domains support in 2023 and are exploring options to accelerate the effort as well as to deliver incremental solutions ahead of that time. Please, check the description of…

Hello @[deleted], It's not possible to change this setting. When I answered this question in 2019 the project creation screen was different and now, when creating a new team-managed (former next-gen) project, no access is set by default, the person who is creating the project must select the access level and the first…

Hi @Elijah Lopez, Welcome to the Community! There was a bounce on the email address due to the following error: 550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [MW2NAM04FT033.eop-NAM04.prod.protection.outlook.com] I removed it and it should work now. Kind regards, Angélica

Hi Joanna, I see that your account is active again, but the logs are still showing a lot of failures: 451 4.4.1 [internal] No valid hosts (too many connection failures) The notification failed and the delivery is temporarily suspended. The current status of the notifications is "Delay", so once the connection is…

Thank you for the details, Kerrie. The only thing that changed in the last few weeks on Software projects was the new navigation (left sidebar). I tested with it enabled and disabled but I was still unable to replicate the issue. I did what you mentioned by updating different tickets (more than 15) and the focus was kept,…

Thank you @Jack Brickey To use this feature for external customers, the only workaround, for now, is to migrate their accounts to Atlassian account. - Ability to store additional information about customers 

Hello @Hope Farmer, Welcome to the Atlassian Community! The last update regarding this feature was in June 2021. You can check it on the description of the ticket below: Ability to merge Atlassian accounts to a single account with secondary emails Please, click on “Vote for this issue” and also watch it to receive updates…

Hello @Jonas Zumkehr, Thank you for reaching out to the Atlassian Community! On the Timeline, the tickets/issues are currently ordered by Issue Key/ID and it’s not possible to change that. There are some filters available, but they won’t change the order of the tickets as well. There are feature requests suggesting…

Hello @Sascha Kobus, Thank you for reaching out to the Atlassian Community! Allow me to step in just to share with you that there is a feature request that will be worked on by our dev team regarding notification when email fails to create tickets: Notifications for incoming emails that fail to be processed Please, click…

Hello Kerrie, Thank you for the details, I understand now. I tried to replicate the same here, but the story I’m editing keeps in focus after editing all custom fields, adding comments, and changing status. I tested on Chrome and Firefox on Mac and the issue didn’t happen. What browser are you using? Have you tested using…

Hello @Joanna Ng, Welcome to the Atlassian Community! Just for a better understanding of the issue, I would like to know if you are not receiving verification emails on the email address you are using here in the community. If that’s the case, I can see that your account is disabled. These are the responses we see on our…

Hello @Pinky, Thank you for reaching out to the Atlassian Community! Checking the affected email on our tools, it returned a bounce due to the following reason: 550: 550 5.1.1 ...@... Recipient address rejected: ... I removed this bounce and the notification should be delivered now. Please, take your time to test and let…

Hi Olga, Feel free to add a comment on the Bug ticket with the details of how it affects your environment. For now, we must wait for our developer team to work on the bug fix. If they have updates, they will post them on the description of the ticket.

Hello @Growthfalcons, Welcome to the Atlassian Community! Customer accounts must be deleted directly in the User management menu. As a site-admin, please, go to the Cog icon > User management > Jira Service Management and delete the account. If you are a site administrator and can’t find the list of customers, it might be…