Angélica Luz Atlassian Team

Hi Karl, The ID is created when the account is created and it's not possible to change that. The ID is unique for each user and only if the Atlassian account is deleted and recreated in the future the ID might change, but the user would also lose access and everything associated with the account.

Hello @Yaser Al Yusuf, Welcome to Atlassian Community! When using Software projects you can find the reports on the left sidebar. If it's a Classic project, it's enabled by default, so go to the project and click on Reports. If you are using a Next-gen project, it's necessary to enable it. So please, go to Project settings…

Thank you for the details and tests, Jimmy. Can you please confirm if your other account and Alex's account is listed as a customer in the project? Go to the project and on the Customers' page, add both accounts there. After that, just update the ticket with a comment or create a new one to test. Merry Christmas and Happy…

Hello Matthew, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to the same issue and they identified what was the cause. The Automation for Jira account lost access after changing the default product access groups. The issue was fixed via REST API and a ticket…

Hello Watson, Thank you for reaching out to Atlassian Community! When it comes to internal accounts (users), they use the Atlassian account to log in. With this said, if an internal user is deleted and added as a customer or if the site admin just removes their permissions, but keep the account active for them to use…

Hello @Deimantas Norkeliunas, Thank you for reaching out to Atlassian Community! Testing on my local site, I created a board and added JQL and also the swimlanes based on Stories, but I wasn't able to replicate the issue. On both Android and iOS it shows the swimlanes: Can you please let us know what is the app version you…

Hi Alexey, I'm glad that I could help and sorry for not realizing that this issue would happen. With the help of my amazing colleagues, we found a workaround that adds the custom field value to the summary without appending new values everytime the field is updated. Please, update your automation rule using the options…

Thank you for sharing the resolution, Marco. It will definitely help other community members that may face the same issue. Hope you have a great day!

Hi Richard, The Bounce is like a block. A notification couldn't be delivered due to unavailable mailbox, for example, so all new notifications will be blocked as well and won't be delivered until this bounce is removed. I checked the other addresses one by one, but none of the other accounts using Gmail had a bounce. They…

Hi @Mo Gusbi and @Ahmed Khalil Bejaoui, Can you please let us know what is your default browser? Have you removed Safari? If it's still installed, can you check if it's on the latest version?

Hi Aaron, It depends on the automation setting. On the Schedule, there is an option called "Only include issues that have changed since the last time this rule executed". Marking this option, the rule will exclude issues that were changed the last time it was executed. Unchecking this option, the automation will run for…

Hello @Pia West, Welcome to Atlassian Community! When using Confluence Cloud, currently, there is no option to expand all expand macros on a page. The thread that you linked is related to Confluence Server/Data Center, so the workaround wouldn't be possible to apply on the Cloud version. There is a feature request…

Hello Marco, Thank you for reaching out to Atlassian Community! When it comes to editing an issue, currently, customers don’t have this type of permission. In the customer portal, it's not possible to edit an issue, not even an administrator can make changes on a ticket through the portal, only internally. There is a…

Hello Marco, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to the same issue, but I will try to help you here while they don't answer the ticket. I saw your video on the ticket and I tried to replicate the issue on my test site, I created a group, added it to…

Hello @Keania Eric, Welcome to Atlassian Community! Checking on my Free site, I was able to access DVCS accounts, so there are no limitations when it comes to integrations on the Free plan. I can see that you are an administrator, so you should be able to access this page: Would you mind sharing with us a screenshot of the…

Hello Richard, Welcome to Atlassian Community! Checking your domain on our tools, I was able to find bounces on your account and other two accounts (Jules and Mariz). I removed these bounces and the notifications should work now. If you still face issues, please let us know. Regards, Angélica

Hi @Jaap Bakker, It's necessary to be a Jira administrator to add a custom email. I tested here with an account that has Service Management permission and also is a project administrator. The buttons were greyed out and it's not possible to click on them. Adding your account to the group "administrators" will allow you to…

Thank you for testing @Shengyu Lin The Notification helper works for internal users only. It will show if a user is allowed to receive notifications for the specific ticket or not, it won't show if a customer should receive a notification, that's why it shows an error informing that they don't have permission to view the…

Hello Jasper, The automation doesn't have an option to check if an issue is created by a custom email. The workaround, in this case, is to use the Request type. If your custom email is linked to a specific request type that is not used by the Cloud email or visible for the customer to use in the portal, you can create…

Hello @Benjamin Daugherty, Thank you for reaching out to Atlassian Community! When using Atlassian access, currently, it's possible to use only one Identity provider. With this said, you can connect only one GSuite to manage users. There is a feature request suggesting the implementation of this ability: Allow multiple…

What beautiful trees! I don't know if it's due to movies and everything, but, Christmas looks more like Christmas outside of Brazil LOL We don't have a tradition, usually, my mom decorates it and I have a little one in my room because I love fairy lights. This year, I added some random things that I found here:

Hello Aaron, Thank you for reaching out to Atlassian Community! Testing on my local site, I wasn't able to replicate the issue. The "View summary of assigned work" is working normally. Then, searching for similar issues, I found a bug but it was resolved a few days ago: View Summary of Assigned Work button is not…

Hello Alexey, Thank you for reaching out to Community! When it comes to showing a custom field in the portal, it's necessary that it's added to the request form and as you tested, this field will be available for the customer to edit when creating the issue. Based on your tests with the automation, I found a workaround…

Hello everyone, Thank you for reporting this issue! Testing on two different sites, I was able to replicate the same issue. I also found some other cases in our support channel and they are already investigating. I created a bug and already shared it internally with the team responsible for dashboards: Black dot on Sprint…

Hello @nontando.cele, Welcome to Atlassian Community! Checking the details of the site, I can see that your email is correct and have permission "Read-only". There are no blocks or bounces on this email address. I found the other email (the one without the C) and it had a bounce: 550: 550-5.1.1 The email account that you…

Hey @Kirby Bryant, There was a bounce again due to the same error. Can you check with your IT manager if our IPs and domains are whitelisted? Since the error is related to mailbox unavailable, I'm not sure if it could resolve, but it's always good to whitelist the domains and IPs to make sure Cloud products will work as…

Hello Vardi, Welcome to Atlassian Community! I can see that you are using Jira Software Free, so all users added to the site on the group jira-software-users will be administrators on projects. If you want users to show on the board, just assign a ticket to them, so their profile pictures will appear on the top. If you…

Hello @Павел Константинов, Welcome to Atlassian Community! I saw that you created a ticket with our support related to the same question and they created a feature request suggesting this improvement. Sound Notification for JIRA Notification I'm sharing this information here in case other community members have the same…

Hello Jason, Thank you for reaching out to Atlassian Community! When it comes to Issue Security, it's possible to create different schemes and use the same on different projects, but it's necessary to manually associate the scheme after the project is created. Currently, it's not possible to create project templates or…

Hello @Arsen Abrahamyan, Thank you for reaching out to Atlassian Community! When it comes to system notifications, currently, it's not possible to edit its content. There was a feature request created a while ago suggesting this, but it was closed as "Won't fix": Create an Email Template Editor in the UI to Replace Editing…