Angélica Luz Atlassian Team

Hello Bryan, Welcome to Atlassian Community! Checking the logs of your site, I can see that the error is related to the number of users being imported. Caused by: cloud.atlassian.logmon.laas.api.PrivacySafeException: Privacy-safe boxing of a com.atlassian.idp.client.exceptions.LicenceExceededException at…

Hi @Wayne Horkan, Welcome to Atlassian Community! I saw that you created a ticket with our Customer Advocates and I added an internal comment asking them to move to our support team. In order to remove the Org admin and add you as the new one, we need your consent to access your site and this can be done only through a…

Hello everyone, It has been a while since this question was posted and we receive many requests for help with Organization administration here, so for new people that may use this post as a reference to find a solution or ask for help, I will add here what you need to do in different situations when it comes Org admin. 1 -…

Hello Ben, Thank you for reaching out to Atlassian Community! In order to change the date format in Jira Cloud, you can go to Cog icon > System > Look and feel, which is mentioned in the documentation you shared. Also, on Cog icon > System > General configuration > Advanced settings, you can change the format of the date…

The one and only game I play I also started playing in 2016 and last week thanks to @Earl McCutcheon inviting me to a Raid, I was able to complete my Kanto pokédex with Articuno. My trainer code is 2663 3378 3717 Here is a picture of my Pikachu on the Cloudie next to your Pikachu floating happily with Cloudie:

Hello Mario, Welcome to Atlassian Community! Testing on my local site and using Chrome, I wasn’t able to replicate the same issue, so I would like to know more details about your environment. What version of Chrome are you using? I tested here using Version 88.0.4324.192 (Official Build) (x86_64). Can you test using Chrome…

Hello @Yoon-Seok Oh, Welcome to Atlassian Community! Thank you for bringing up this issue to our attention. Testing on my local site, I changed my profile language to Korean and I was able to replicate the same issue. Based on that, I created a bug for our dev team to check: Not possible to edit the Start/End date of a…

Hello @[deleted], Thank you for reaching out to Atlassian Community! To use the same workflow on another project, you can create a project with a shared configuration as Brant mentioned that will share not only the workflow but also issue types, screens, fields. Create a new project In case you need only to use the same…

Hi @Varsha Gupta, Using built-in features in Jira, you can use a Filter subscription. You can filter issues, using the JQL: resolution is empty and duedate <= 120d For more information, check the Subscribe to search results section on the documentation below. Work with search results Also, check this blog for more details:…

Hi Phil, It will depend on each bug. This one, for example, was created in 2019 and you are the first one to report this issue since then, so I’m afraid to say that it won’t be fixed soon. For more information, please check our policy below: Atlassian Cloud Bug Fix Policy

Oh, I forgot to add a "K" on "servicedesk", sorry about that I'm happy that it's resolved! If there is anything else we can do to help, please let us know.

Hello @Денис Веревин, Welcome to Atlassian Community! Checking the domain on our tool https://domain-check.atlassian.com/, it shows that the SPF and DKIM records are not configured. Also, it doesn’t show that the domain is verified on your organization. Please, follow the steps of the documentation below to verify the…

Hello @MA, Thank you for reaching out to Atlassian Community! Testing on my local Confluence, I was able to replicate the same issue with the same field and it also happens with another custom field of the type Date as you mentioned. This issue was reported as a bug: Filter result macro doesn't respond to certain fields…

Hello everyone, Thank you all for reaching out to Community! I know it has been a while since this question was posted and searching for similar cases I found an internal bug, but it seems that the issue was already resolved. If you are still facing this issue, please, let us know or feel free to create a ticket on…

Hello Kerri, Thank you for reaching out to Atlassian Community! The field “Share with” that shows in the portal is indeed the exact same field “Organizations” that shows on tickets in Jira (agent view). This field will show automatically in the customer portal for customers that are members of an organization. If a…

Hello @Varsha Gupta, Thank you for reaching out to Atlassian Community! Checking the details of JIRA Calendar Plugin, there is a built-in calendar in Cloud that has the same functionality. JIRA Calendar Plugin Jira Cloud * This app comes preinstalled in Jira Cloud instances as a gadget.* If the message below appears when…

Hello @VINAY KUMAR, Welcome to Atlassian Community! Just for a better understanding of the issue, I would like to know when did the issue started. Testing on my local machine, it loads normally. You mentioned that you uninstalled office365, but have you uninstalled/installed only the add-in? Is it affecting other users?…

Hello @sangsub.kim, Thank you for reaching out to Atlassian Community! I understand that you would like to show specific information based on what customers select on the combo box, but currently, dynamic fields are not available in Jira Service Management. There is a feature request suggesting the implementation of such…

Thank you for the details, Ryan. I can see now that it’s a customer and not a user. Is she trying to log in to the portal directly? It’s important that customers go to https://xxxxxx.atlassian.net/servicedesk/customer/portals to login and not on https://xxxxxx.atlassian.net where it’s the login page for internal users…

Hello @manabu, Thank you for reaching out to Atlassian Community! The Classic projects are available on every site and they will not be removed, so yes, you can use the Classic projects in order to use parallel sprints while the feature is not added to Next-gen projects. It’s not possible just to change the project type,…

Hello @MaurerD, Thank you for reaching out to Atlassian Community! I know it has been a while since you posted the question and that the issue was already resolved by our support team. They were able to access your site in order to add a new Org admin. I would like to let you know that I removed some screenshots from your…

Hello Ajay, Thanks for reaching out to Community! I know it has been a while since you posted this question, but I would like to follow up to check if you can access the organization now. I can see that you are an org admin of one organization and that you created a ticket with our support regarding SSO issues, so I just…

Hello Dav, Welcome to Atlassian Community! I saw that you created a ticket with our support team and they are already proceeding with the site and account deletion. Meanwhile, would you like me to remove both of your profiles here from Community? This won’t delete your Atlassian account, it’s just to remove your profile…

Hello Phil, Welcome to Atlassian Community! Testing on my local Confluence, I was able to replicate the same issue. It’s possible to convert a bullet list into action items using the legacy editor, but not the new one. This issue was reported as a bug and I added two gifs on the ticket for our dev team to check what…

Hello @Jiří Hegmon, Welcome to Atlassian Community! I saw that your site administrator created a ticket with our support team and they are already helping you there. I wasn’t able to replicate the issue on my site, but I saw that the engineer that is helping you created a bug: Trying to start Sprint using Czech language…

Hello Eduardo, Thanks for reaching out to Community! When using Jira, by default, we don’t receive notifications when we do something, like creating a ticket, adding a comment. Only other people involved will receive. Also, if you are the reporter and the assignee, you won’t receive agent or customer notifications because…

Hello @Jhon Miranda, Welcome to Atlassian Community! Just to make sure that we are on the same page, I would like to confirm if when you say “identify the reporter email” it’s the email address of who is creating the ticket through the add-on. Testing on using my Gmail and my Cloud site, the reporter is automatically…

Hi @Ershad Sakkaki, Thank you for all the details. Since your request is related to app development, I would like to share with you that we have a specific community for that where there are experts that can help you. Here in this community, you can find help with Atlassian products, so please notice that this is not the…

Olá @Convênio DGIE, Obrigada por entrar em contato com o Atlassian Community! Verifiquei os detalhes do seu site e você está usando Jira Software e Confluence gratuíto que tem o limite de 10 usuários cada. O Jira Software já possui 10 usuários e por esse motivo não é possível adicionar mais. Caso tenha algum usuário que…

Hello Matt, Welcome to Atlassian Community! When a customer is a member of an organization, it will show the option for them to select the Org when creating a ticket. This field is automatically added if they belong to an Org (created on Project > Customers), it's not a field that an admin can add/remove as other custom…