Angélica Luz Atlassian Team

Hello @Patrick Renckens, Welcome to Atlassian Community! After the domain is verified, it’s necessary to keep the DNS txt record because it’s periodically checked to confirm everything is set up correctly and for the domain to keep verified. For more information, please check the documentation below: Verify a domain to…

Hello @Nils Hjelmervik, Welcome to Atlassian Community! Checking the details of your site, I can confirm that it’s deactivated. Since it’s not deleted yet, I believe our customer advocates can help you to reactivate your site. Please, go to https://support.atlassian.com/contact/ and on “What can we help you with?” select…

Hi Blanca, The Gadgeon where you are an administrator is an Organization, but it’s just the name of the organization, it doesn’t mean that you own the domain. The organization name can be changed anytime and it can be any name, it’s not related to the domains. To be able to activate the account you should verify the…

Hello @Cameron Dostal, Welcome to Atlassian Community! Currently, there are no updates regarding this feature. When I answered this question back in 2019, I didn’t know that there was a feature request suggesting to disable this option: Ability to disable the "Welcome to Jira" purple pop-up Please, click on Vote and also…

Thank you for sharing the details, Russ. I was able to replicate it now with a CSV file. The three first lines are hidden on the preview: There is a bug related to this issue: When viewing attachment of type "text", the first three lines get hidden behind the preview header Regarding the second issue, I was able to…

Hi @IlyaDzivak, Thank you for the details. Testing on my local site, I tested with two different email addresses. With one of them, I was able to replicate the issue, but the attachment already came “broke” from the email. With this said, I’m afraid it will depend on each signature when tickets are created via email and…

Hello @Jillian Marabut, Thank you for reaching out to Atlassian Community! The issue that you are facing was reported as a bug. The problem is that, on the customer portal, the description field is a simple text box. Customers can’t format the text when creating a ticket and when using formatted text as a default value for…

Hello @Kai Ytterberg, Welcome to Atlassian Community! On Jira Service Management, it’s not possible to view logs for outgoing email. Provide an outgoing email logs The logs that you see on Project settings > Email Requests are related to incoming emails. The notifications sent from Jira include not only customer…

Hello @Szymon Ptak, Thank you for reaching out to Atlassian Community! When it comes to portal customization, it’s expected that when adding a logo it will override the help center name. Help center name - The name displays in breadcrumbs when people browse your help center. If you don't add a logo, it also displays in the…

Hello @Stijn Beeckmans, Thank you for reaching out to Atlassian Community! The multi-line custom fields, currently, don’t have the functionality to be expanded or collapsed. There is a feature request suggesting the implementation of such ability: Ability to expand/collapse multi-line custom fields Please, click on vote…

Hi Blanca, Since you are not an org admin of the organization where the domain gxxxxxn.com is verified and you are also not a user of any site where the 5 administrators belong, we can’t share their names. You mentioned that you are the same company, then you can reach out to the company’s IT manager and team, they must…

Hello @Ben Golder, Thank you for reaching out to Atlassian Community! The scope of the Automation rule can be changed on the global administration and only a Jira administrator can access that. In this case, if you need to use the same automation on another project, you need to ask your Jira administrator to go to the Cog…

Thank you for the details, John. I believe that the best option, in this case, is to upgrade your plan to Standard where the storage is 250GB, at least for you to import your backup. You can test the Standard plan for 14 days and then, downgrade to the Free plan again. Please, go to admin.atlassian.com, select the…

Hello @Bilbobagginsonfire, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our customer advocates and you shared a screenshot. The issue is appearing on an active sprint (Jira Software Board) and not on a Dashboard. Are you able to access other menus on your project? For example, the…

Hello John, Thank you for reaching out to Atlassian Community! Checking the logs of your site I found some related to the following errors: Zip size validation failed. Size = 16749856311 There are 326 extracted avatar files not mapped in database Error validating and parsing backup data…

Hello Russ, Thank you for reaching out to Atlassian Community! On the file preview, there is a shadow on the top of the window, but it’s possible to see the text normally. I added a simple text file to test. - https://share.getcloudapp.com/DOuDQoG6 Just for a better understanding of the issue, can you please share with us…

Hello @Ángela Alcoba, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our support related to the same question and they are already helping you with this request, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two…

Hello @IlyaDzivak, Welcome to Atlassian Community! Thank you for sharing the screenshot. Just for a better understanding of the issue, can you please let us know if it happens with all requests customers create via email? I can see on the screenshot that it seems that this attachment is from the email signature, please…

Hello @Marty Wright, Welcome to Atlassian Community! When it comes to Dashboard gadgets, currently, it’s not possible to add the field Organizations. There is a feature request suggesting the implementation of this ability: Add Organization as Statistic Type for dashboard reporting Please, click on vote and also watch to…

Hello @Jose Berlingeri, Welcome to Atlassian Community! For customers to be able to create tickets, the request type must be visible in the customer portal. When a customer is added to a project, they will be able to see all request types, unless it’s hidden from the portal, but if it’s hidden there is no way for them to…

Hello @Keith Jones, Thank you for reaching out to Atlassian Community! On Jira Service Management it’s possible to add a custom email address for customers to create tickets via email and change the project email address that will send notifications from a custom domain as well. To add a custom email to receive requests,…

Hello @Support Level 1-2, Welcome to Atlassian Community! When it comes to the portal language, the login page will appear based on the system language. With this said, if the default language of your site (Cog icon > System > General configuration) is French, for example, customers will see the login page in French, even…

Hello @JanK and @Jeramie, Thank you for reaching out to Community! The issue that you are facing is related to a known bug. For more details, please check the ticket below: Previous comment text is appearing while adding a new comment Please, click on “This affects my team” and also watch to receive updates about the bug…

Hello @ingrid_gain, Welcome to Atlassian Community! Thank you for sharing the screenshot. The issue that you are facing is related to a known bug. For more details, please check the ticket below: Previous comment text is appearing while adding a new comment Please, click on “This affects my team” and also watch to receive…

Thank you for the details, @kirill.sukov By default, the details of the ticket will be collapsed (Show details), and it’s not possible to change the default to expanded (Hide details). There is a feature request suggesting the implementation of this ability: Add options to Expand Details and activity by default Please,…

Hi Blanca, gxxxxxn.com is verified on another organization where you are not the administrator. Who is the administator of this organization, I suposse to be me. There are 5 administrators on the organization where the domain gxxxxxn.com is verified, but none of them is you. You are the administrator of an organization…

Hi @Steven Slezak, Welcome to the Community! The user will receive a notification if you mention them in a comment, for example, but they won't receive a notification when you select them on the field you created. The field is a User Picker custom field the same as the Assignee field, but it doesn't have the same…

Thank you for the screenshots and details, @Simon Metz On the backlog, those labels with the Epic name are based on the field “Epic name” and not the Summary. As Bill mentioned: * the summary field at the top of the view is "Supply" * the epic name field at the right of the view is "EPIC 2" The Epic TEST-2 has the Epic…

Hello @kirill.sukov, Welcome to Atlassian Community! Testing on my local site, I wasn’t able to replicate this issue. I added another account as the approver and the option to Show/Hide details appears. Can you please confirm if the Request type on the ticket is not empty? Is it happening only with the approver or also…

Hello @Bianca de Weerd, Thank you for reaching out to Atlassian Community! When viewing the tickets by clicking on “View open” or “View closed”, it will return only tickets created by customers that belong to that organization. There is a feature request suggesting improvements for that: Display requests for specific…