Angélica Luz Atlassian Team

Hello Nick, Thank you for reaching out to Atlassian Community! On Service Management projects there are two main permissions: “Customers added by agents and admins” and “Anyone with an account on”. When selecting the first option, customers will have to be added manually to the project and they will have permission only on…

Hello @cirospaciari, Welcome to Atlassian Community! Checking your email on our tools and there was a bounce due to the following error: 550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at…

Hello @Rio Tanaka, Welcome to Atlassian Community! Just for a better understanding of the issue and also for us to try to filter the error in the logs here, I would like to know when was the last time that it happened and your timezone if you don’t mind. Then, I can search here for the specific day and time. Is it…

Hello @Simon Metz, Welcome to Atlassian Community! Testing on my local site, I wasn’t able to replicate the same issue. I changed the Epic name and after I refreshed the backlog and the ticket linked to the Epic, it changed. On Classic projects, there is the option to add Epic summary and Epic name. The Epic name is the…

Hello @Oficina de Continuidad Operativa, Welcome to Atlassian Community! When it comes to migrating Projects between Jira Cloud sites, currently, the only option is to migrate the entire site to a new one. It’s not possible to migrate a single project. The option will actually be implemented in the future and there is an…

Hello @Daniel García Pérez, Welcome to Atlassian Community! Currently, it’s not possible to configure the days that the tasks are removed from the board, but you can manually remove them from the column. This option only appears if you are not using Sprints: There is a feature request suggesting the implementation of this…

Hi Blanca, You are a site administrator of oxxxxxy.atlassian.net and Org admin of the organization Gxxxxxn where the domain oxxxxxy.com is verified. Willem was a user on your site, but their account was deactivated because the domain gxxxxxn.com is verified on another organization where you are not the administrator. Your…

Hi Eleni, Your settings are correct, but due to the bug, it won’t reflect on the custom fields. You don’t need to change anything, for now, please, watch both of the bugs I mentioned in my previous response and once those are resolved, the custom fields will show the correct date format.

Hi @László Kocsis, In Service Management Cloud there is no option similar to Requests > Customer notifications in the customer portal. In case customers need to opt-in and out from notifications, they need to follow the steps I mentioned in my previous answer. If a customer opted out from a notification, only they can…

Hello @Michael Berger, Thank you for reaching out to Atlassian Community! Testing on my local site, I’m not able to replicate the same issue directly from the workflow. I created new status and also, even changing the category of the “To Do” status, I wasn’t able to change the status for the “Create” transition. The…

Hello @Jaqueline Frondola, Welcome to Atlassian Community! The Epic date range is currently only manual. It will change if you drag its left and right to adjust or if you change the start and due date. The Epic won't adjust automatically if a child issue, for example, has the due date after the Epic's due date. There are…

Hello @Paige Lorenz, Thank you for reaching out to Atlassian Community! Just to make sure that we are on the same page, I would like to confirm if when you say “Registered in the ticket queue” it means new tickets or comments added to existing tickets? Do the users have a Jira Software license and access to the project?…

Hello @Marilyn Wo, Thank you for reaching out to Atlassian Community! As Joseph mentioned, it’s necessary to change the Customer permissions to allow only specific customers to access the project. When the permission is set to “Anyone with an account”, literally everyone from your site will be able to access that project…

Hello Mariano, Thank you for reaching out to Atlassian Community! The size of the header in your profile will adjust according to the monitor’s resolution. When we change the header on the profile on https://id.atlassian.com/manage-profile/profile-and-visibility it will fit better because it’s smaller. Now, when viewing…

Hello @Hadar Muskat, Welcome to Atlassian Community! There is an active incident regarding push notifications that affect the Android app and our team is already working on a fix. A new version of the app will be released soon (version 71) and it will fix this issue. Please, keep an eye on the Play Store to update your…

Thank you for the details, Blanca. I was able to find Willem’s account listed as deactivated on your site as well and then, that the domain gxxxxxn.com is verified on another organization where you are not the Org admin. With this said, it’s possible that an administrator of this other Org deactivated Willem’s account.…

Hi Alex, Bug tickets can be created only by Atlassian, so you did it right in reporting it to us first. On jira.atlassian.com you can create “Suggestions” in case you want to suggest a new feature in any product. Kind regards, Angélica

Hi Josh, The "Boards" is a feature from Jira Software, so the location for boards must be a Software project or a profile. It’s not possible to select a JSM project since there is no menu for boards on the project. There is a feature request suggesting the implementation of this ability: Ability to locate Software…

Hello @jlee, Thank you for reaching out to Atlassian Community! Testing on my local site, I wasn’t able to replicate this issue. Can you please test using another browser or incognito mode? This is just to make sure there are no extensions preventing the feature from working. Is it happening if you select another project?…

Hello @Galya Genova, Thank you for reaching out to Community! I saw that you created a ticket with our support as suggested by Charlie and they found out that this issue is related to a bug that happens when an add-on is removed from our Marketplace. "Manage subscriptions" page does not load from admin.atlassian.com if an…

Hello @Monika Niebelska, Thank you for reaching out to Atlassian Community! On the new issue view, the editor for description and comments is the Markdown. Previously, on the old view, it was the Wiki Markup where you could use the formatting you mentioned. For more information about the text formatting on the Markdown…

Hello @Eleni Timini, Thank you for reaching out to Atlassian Community! In order to change the date format in Jira Cloud, you can go to Cog icon > System > General configuration > Advanced settings as Nic mentioned, and also on Look and feel you can change the date and time formats. Currently, there is a bug in the new…

Hello @Hasan Almazoory, Welcome to Atlassian Community! Testing on my mobile (Android 10), I was able to replicate the same issue. I can open a Board, but the search doesn’t work. Based on that, I created a bug for our dev team to check: Can’t search or switch between boards using the mobile app Please, click on “This…

Hello @Alex Koxaras -Relational-, Thank you for reaching out to Atlassian Community and for sharing this issue. Testing on my local site, I was able to replicate the same. The sidebar also disappears when clicking on “View” and it only appears again after updating the translations. Based on that, I created a bug for our…

Olá Thiago, Obrigada por entrar em contato com o Atlassian Community! Quando exportamos tickets via CSV, somente quando usamos a opção de exportar todos os campos é que irá aparecer os comentários. Há algumas sugestões para que seja implementada a possibilidade de exportar comentários: View comments as a field (eg. in…

Hello @Josana de Hesselle, Thank you for reaching out to Atlassian Community! When linking a Confluence space to a JSM project, customers will be able to search and view Pages. Blog posts are accessible only through Confluence by licensed users. With this said, in case you need customers to view the blog in the customer…

Hello @Rajeswari manikumar, Welcome to Atlassian Community! When updating the email address associated with the Atlassian account, it’s only possible to confirm the change if the new email is not yet an Atlassian account. Just for a better understanding of the issue, can you please share with us a screenshot of the email…

Hello @Stefan Reschwamm, Welcome to Atlassian Community! Searching for similar cases, I found only one where the profile was also in German and the user wasn’t able to change to English. What resolved it was the proxy settings. Is this issue affecting other users in your company? Can you check with your IT team if there is…

Hello @bn19, Welcome to Atlassian Community! When viewing tickets using the Detail view, currently, it’s not possible to customize what appears on the left side. Even using the advanced search on Issues > Advanced search and adding more columns to filter tickets, when switching to detail view it will only show basic…

Hello @Egor Lednev, Thank you for reaching out to Atlassian Community! Testing on my local site, I wasn’t able to replicate this issue. On each project, I change the customer permission to “Customers added by agents and admins” and then added a customer on two projects. Only the request types from those projects appeared…