Angélica Luz Atlassian Team

Hi Mike, There are some factors that our product managers and developers take into consideration to implement new features. For more information, please check our policy: Implementation of New Features Policy Regarding the agents being unable to tag customers, it can be related to permissions. Please, go to Cog icon >…

Hi Colin, Yes, you can drag and drop the categories to reorder them. Regarding the pages, they are ordered by the updated date, and currently, it's not possible to reorder them. Ability to reorder articles in Knowledge base

Thank you, Leah. I searched for the trace id here, but it didn’t return anything. It usually would point to the cause of the issue, but I filtered by the last 30 days and no results. I’m creating a ticket with our support on your behalf, so if you allow, we can access your site and the specific project, so we can check the…

Hello Cristian, Thank you for the details. We found an option that may help you and it’s necessary to use workflow conditions and automation. In this case, it will be necessary to use automation to create the sub-tasks as you already do, but then create the group of sub-tasks based on transitions. For example: When the…

Hello @gfernandez, Thank you for reaching out to Atlassian Community! The feature that you mentioned is called “Autowatch own issues/Watch your issues” and it’s actually not a new feature. By default, users are added as watchers on tickets they interact with, but it’s possible to disable that. As a Jira administrator, go…

Hello @Debby, Welcome to Atlassian Community! When it comes to creating new articles from Jira, currently, it’s limited to those two templates (How-to and Troubleshooting) and it’s not possible to add more. There is a feature request suggesting to add more templates: Additional custom templates for KB article creation It’s…

Hello @ebrahim rezaian, Thank you for reaching out to Atlassian Community! When it comes to project reports, currently, it’s not possible to restrict who can view and generate reports since there are no specific permissions for that. If the user has permission to access the project, they can also view the reports. There is…

Hi @Michael Buchler, Welcome to Community! There were no bounces or blocks related to your email address and domain and our tools show that the notifications were delivered: Note that I checked the email address that you are using here in the community. Kind regards, Angélica

Hi Jeff, I’m sorry if I misunderstood your request, but you asked if it was possible for customers to use the same username/password that they use on another application. As I mentioned, customers’ accounts in Jira are local, so it’s not possible to integrate with an identity provider, therefore, they can’t use LDAP…

Hello @jingjing, Thank you for reaching out to Community! The steps I shared are valid only for Jira Cloud. Jira Server doesn’t have the same validators and post functions and most of them are based on add-ons. I found only one thread here in the community with a similar request that may help you: Create a workflow…

Thank you for testing and for sharing the screenshot, Leah. Searching the logs of your site, there is nothing specific related to Epics. Can you please check the developer tools again, but this time, the Network tab, then if it shows any error 5XX, click on it and check the Response tab and let us know the message. If…

Hello @mike.cammorata, Welcome to the Atlassian Community! When it comes to mentioning, it’s only possible to mention customers that have permission to the ticket. For a customer to be able to view a ticket and receive notifications, they need to be the reporter, participant, or member of the organization the ticket was…

Hello @Jeff Clay, Thank you for reaching out to the Atlassian Community! The customer portal, currently, doesn't work with SSO. Customer accounts are stored locally and it's not possible to sync their accounts with an identity provider. There is a feature request suggesting the implementation of this ability: SSO…

Hello @harichandanachittoori, Welcome to the Atlassian Community! Just for a better understanding and also to test here if it’s possible using automation, we need more details about what you need. What would be the trigger? You mentioned “once we link unit”, what would be that? You also mentioned assets, so just to…

Hello @Brendan Gray, Welcome to Atlassian Community! Checking the details of your site, I can see that there are Jira Service Management, Software, and Confluence. What may be happening, in this case, is that Jira Service Management already has three licensed users and when inviting a new user, the group that allows access…

Hello @Confluence Administrator, Thank you for reaching out to the Atlassian Community! When it comes to searching for articles in the customer portal, it will return three results and it’s not a bug/issue, but expected behavior. There are feature requests suggesting to increase the number of results: Configure the number…

Hello @Dani Sill, Welcome to the Atlassian Community! Thank you for sharing the details. Checking the documentation and also some websites that help with building CRON expressions, I believe that the one that fits your requirements would be: 0 0 8,10,12,14,16,18 ? * MON-FRI * I used this one and here are the results of the…

Hello @Alex Bailey, Welcome to Atlassian Community! Checking the details of your site, I can see that Confluence is active again. Our customer advocates were able to reactivate and everything should work as expected now. When it comes to issues related to license, suspended/deactivated sites, the best option is to reach…

Hello Jess, Thank you for reaching out to the Atlassian Community! Testing on my local site, I wasn’t able to replicate the same issue. Once I click on the quick filter, it works. I tested both on Chrome and Firefox and on a Scrum and Kanban board. Can you please let us know more details about your board? For example, the…

Hi Richard, Those screens that appear on my screenshot are from my test projects, you can disregard that. Let’s follow other steps to make sure the field is added to the correct screens. Go to Project settings > Screens and select the screen that contains “View/Edit” and add the Security Level field. Sometimes there are…

Thank you for the details, Leah. Can you please open the developer tools on your browser and check on the console tab if it shows any additional error? If possible, share with us a screenshot of the error (just make sure to hide private information). Also, I saw that you are a user on two different Cloud sites, so just to…

Hello @Cristian Iorio, Welcome to Atlassian Community! Thank you for sharing the details. Currently, it’s possible to block the transition of the parent issue when sub-tasks are still open, but not to block the transition of a sub-task depending on another one. We can try to find a workaround here, so I would like to know…

Hello @Холодарев Алексей, Thank you for reaching out to Atlassian Community! The notification limit for Cloud Free plans is 100 notifications a day and it includes customer notifications and also system notifications (sent to internal licensed users). What is the Free Jira Cloud plan? Email notifications Jira can send a…

Hello @Aman Sinha, Thank you for reaching out to Atlassian Community! When creating a Service, it’s necessary to select a Tier and the tiers are based on what your company considers as critical or not. The services appear on the field “Affected services” and this field is only visible for internal licensed Jira users, it’s…

Hello @leewarren, Thank you for reaching out to Atlassian Community! Testing on my local site, I wasn’t able to replicate the issue. Dragging and dropping the issue to a version worked both on Firefox (89.0.2) and Chrome (91.0.4472.114). Can you please let us know what browser you are using and the version? Have you tested…

Hi Richard, The issue types are linked to request types. You said that the ticket is automatically created from another system, so probably it’s always the same request type/issue type that is associated with the ticket that it creates. If you go to project settings > Request types you can see the issue types associated…

Hello @Porter, Welcome to Atlassian Community! Testing on my local site using Firefox (89.0.2), I wasn’t able to replicate the same issue. Can you please let us know if it happens on another browser? Can you disable the browser extensions or test using incognito mode? Is it affecting other users? Kind regards, Angélica

Hello @Leah Bensoussan, Welcome to the Atlassian Community! Just for a better understanding of the issue, I would like to know if you are using a team-managed (next-gen) or company-managed (classic) project. If it’s team-managed, have you tried to disable and enable the Epic panel again? If it’s company-managed, was there…

Hi @Burak Kongur, Welcome to Community! I was able to replicate this issue only when the default assignee (usually the product lead) of the project doesn't have assign permission. With this said, it's important to check on Project settings > Details if the project lead is someone with permissions on the project, otherwise,…

Thank you for the details and for testing, @Nadezhda Hristova. Depending on the mail client they are using, it will prompt add the quoted text in the response. On Jira cloud, we use the velocity template, but it doesn’t catch the variants from different mail clients, with may not strip the quoted reply. I mentioned…