Angélica Luz Atlassian Team

Hello @hristo.iliev, Thank you for reaching out to Atlassian Community! When it comes to viewing projects in the customer portal, the main permission to allow customers to see them or not is the “Customer permission”. This setting can be found on Project settings > Customer permissions (company-managed) or Project settings…

Hello @Luca Winter, Welcome to Atlassian Community! For a customer to be able to create issues via REST API, they need to have an Atlassian account in order to create an API token on their profile. Also, the customer must be listed as an internal user, but it’s not necessary to give them a license to the product. They will…

Hello Jay, Thank you for reaching out to Atlassian Community! When searching for articles on the portal and the widget it may have different results due to permissions. When a space is linked to a Service Management project and the pages from the space don’t have restrictions, customers will be able to view it on the…

Hello @Richard Morgan, Thank you for reaching out to Atlassian Community! On Jira Service Management projects, the customer notifications are applied to all customers. With this said, it’s not possible to disable the notifications for single customers. There is a feature request suggesting the implementation of this…

Hello @Balakrishnan, Welcome to Atlassian Community! On the create issue screen, the editor of the Description is Wiki Markup and it’s expected to show as plain text. It will only show the formatted text when clicking on “Preview”: The editor on the Create issue screen was always like that on Jira Cloud, the only way to…

Thank you for the details, Shawn. The consumer key was deprecated a while ago and I found the information only on old Server documentation. To link Jira to another tool, it does require a Consumer key (OAuth key) as well as a Public key. These keys are not stored by Atlassian, the user generates them from their…

Hello @Svetlana, Thank you for the details. When a new site (Jira or Confluence) is created, an organization is automatically created and the products are listed under the organization, then it’s possible to transfer the products to another organization. I saw that you created a ticket with our customer advocates asking…

Olá @lilian.santos, Obrigada por entrar em contato com Atlassian Community! Para que os usuários possam visualizar os tickets que o filtro retorna, a permissão principal é “Navegar nos Projetos” que pode ser alterada em Permissiões do projeto > Permissões. Ao clicar em Ações > Editar permissões, clique em “Editar” ao lado…

Hello @Erdem Tuna, Welcome to Atlassian Community! Thank you for sharing the feature request and community post. As mentioned on the ticket, there is no public API to get the development information from Jira issues. There are some endpoints that are currently, not supported, since they can change without notice. Can you…

Hello @Shawn Phillips, Welcome to Atlassian Community! On admin.atlassian.com when accessing an Organization or on User management, there is no OAuth indeed. On Atlassian Cloud (using Atlassian access), you can use Authentication policies, SAML for example, but there is no OAuth specifically. Can you please let us know…

Hello @Drishti Maharaj, Thank you for reaching out to Atlassian Community! Testing on my local site, I added the “Links” column on the issue search and exported it to .csv. The field is visible with the name “Outward issue link”, but not all linked issues appear due to a bug: CSV Export should include "all related issues…

Hello @roy_as, Welcome to Atlassian Community! The post functions on a workflow can be added on transitions and not depending on the values of fields. In this case, the best option is to use an automation rule. Please, go to Project settings > Automation and create a rule like the one below: The description field has a…

Thank you for sharing the screenshot, @Nadezhda Hristova. Can you please let us know what mail client are the customers using? Is it Outlook? If they are using Outlook, would it be possible to test by replying to the notification using the Web instead of Outlook?

Olá José, Obrigada por entrar em contato com o Atlassian Community! Atualmente no Jira, não é possível aglutinar os tickets. Há sugestões de melhoria relacionada a isso: Merging of issues Merge and split issues Por favor, clique em “Vote” e também em “Watch” para receber atualizações do nosso time de produto. No momento, a…

Hello @Katrina Owens, Thank you for reaching out to Atlassian Community! You must add the image URL on the template, it’s not possible to upload it directly. If you don't have the necessary image uploaded on the internet, you can upload it on https://imageshack.us/, for example. After you have the image URL, just copy and…

Hello @Sam Zhang, Welcome to Atlassian Community! I saw that you created a ticket with our support related to the same question and they are already helping you with this request. They were able to access your site and checked that there is no approval step on the workflow, that’s why the notification is not working as…

Hello @Niranjan Deshpande, Thank you for reaching out to Atlassian Community! The card layout on the Board configurations is specific for the board. When adding the three extra fields, it will only be visible for the cards on that board. Is different from, for example, permissions and notifications schemes that can be…

Hello @Erol Kilic, Welcome to Atlassian Community! Just to make sure we are on the same page, I would like to know if you are using the Table of Contents macro or adding the direct link of the heading (by copying the link). If it’s the Table of Contents, currently, it doesn’t work on Firefox due to a bug, but it works…

Hello @Anthony R, Thank you for reaching out to Atlassian Community! On Jira Service Management, customers can be manually added by admins/agents or they can create their own accounts. Currently, they don’t have an option to request access. The Access requests work only for internal access. Users ask for access to specific…

Olá Marina, Obrigada por entrar em contato com o Atlassian Community! No Jira, os administradores tem permissão para acessar qualquer projeto e adicionar eles mesmos como um administrador de projeto. Não há notificação para esse tipo de ação. Há algumas sugestões de melhoria relacionadas a isso: Required: Project Group…

Hello @azuko, Thank you for reaching out to Atlassian Community! Checking the details of the site, I can see that you are not part of the group confluence-users. Usually, this is the default group that gives access to Confluence. Please, reach out to your site administrator so they can add you to the default group. After…

Hello @Kojo, Thank you for reaching out to Atlassian Community! I tried to replicate the same issue here, but it works normally, so I would like to know more details about the configuration you are using. On the Jira macro, it’s possible to add more fields, can you please let us know the fields you are using? If possible,…

Hello Leon, Welcome to Atlassian Community! On Jira Service Management, currently, the information about customers is limited to full name and email address. With this said, it’s not possible to store more information about them and show it while they create tickets. Also, the forms don’t work dynamically, so admins would…

Hi Steven, Thank you for the details. It’s not possible to do that. The date range can have only one start and stop date since it’s based on the system fields Start date and Due date and those fields accept only one date at a time. Adding other Dates’ custom fields won’t reflect on the date range.

Thank you for testing, Stuart. I’m able to replicate it too. The mouse click will only work if selecting something from the list. When clicking on the Link icon, it shows a list of Jira tickets, but typing or pasting some URL, it will be necessary to press Enter to confirm.

Hello @steven_berkowitz, Thank you for reaching out to Atlassian Community! On the Roadmap, the date range is based on the system fields Start date and Due date and it’s possible to add one date for each field. Also, currently, it’s not possible to show the date range for child issues. There is a feature request suggesting…

Hi @Usha Ramani, Checking the workflow statuses and transitions helps a lot when creating automation. On Jira Service Management, currently, there are two types of automation: Automation (former Automation for Jira) and Legacy automation (the built-in automation). On the Automation, you can click on “Audit log” to check if…

Hi @Nadezhda Hristova, Do the customers use signatures on their emails? I’m asking because there is a bug related to the Strip Quotes feature where it doesn’t work as expected when the email contains a formatted signature: Strip quotes not working when email contains formatted signature

Hello James, Welcome to the Atlassian Community! On Jira Service Management Cloud, currently, it's not possible to enable or disable Captcha for issues created on a login-free portal. The portal uses Google's invisible captcha, so if Google checks that the email account is not a bot, it will not show the captcha. There is…

Hello @Swathi Pandravada, Welcome to the Atlassian Community! With some recent changes in Jira Cloud, it’s necessary to create a backup before importing a new backup. When importing a backup, Jira will be completely wiped, so this is basically a security backup in case you remember you need some data in the future since…