Angélica Luz Atlassian Team

Comments

  • Hello @Joscha, Thank you for reaching out to the Atlassian Community! On team-managed projects on Jira Service Management Cloud, after the project is created, it’s not possible to change its default language. Different from company-managed projects, on team-managed ones it’s necessary to select the language at the moment…
    in Cannot change customer portals default language Comment by Angélica Luz March 2022
  • Hi @Lauren Althoff, Welcome to the Community! There was a bounce on your email address due to the following reason: 550: 550 5.1.1 Requested action not taken: mailbox unavailable I removed it and the notifications should be delivered now. ​​Kind regards, Angélica
    in I stopped receiving email notifications Comment by Angélica Luz March 2022
  • Hi @Josefin Rojas Vazquez, Welcome to the Atlassian Community! If the user is forced to log in with SSO, it means that they have an Atlassian account and their account might be managed because the domain was verified. I wasn’t able to find any Cloud site linked to the email address you are using here in Community, but in…
    in External users can not log in to JIRA after user id created for them at JIRA Comment by Angélica Luz March 2022
  • Hello @Erico Alfonz Erese and @[deleted], Welcome to the Atlassian Community! We had an internal incident that caused this issue with the Widget but a fixed was already applied and everything should be working as expected now. If you are still facing this issue, please let us know. Kind regards, Angélica
    in JSD Widget /batch API uses local domain rather than the atlassian domain Comment by Angélica Luz February 2022
  • Hello @홍영기 Welcome to the Atlassian Community! We had an internal incident that caused this issue with the Widget but a fixed was already applied and everything should be working as expected now. If you are still facing this issue, please let us know. Kind regards, Angélica
    in /gateway/api/gasv3/api/v1/batch -> What is this? Comment by Angélica Luz February 2022
  • Hi @Ruud Stroes Welcome to the Community! There are no new updates regarding this feature. I found a page internally that has some details that they are gathering for this feature. The thing is that the Organization field is a multi-value custom field, so they are checking what would be the best approach for that. Once our…
    in Queue sort - Organizations Comment by Angélica Luz February 2022
  • Hello @Daniel Muscat, Thanks for reaching out to Community! Currently, there isn't an API to invite or manage users in Confluence. There is a feature request suggesting the implementation of this ability: * Provide a Confluence Rest API to create a user If you also have Jira, you can use the API I mentioned to invite users…
    in How can I invite users in bulk using api? Comment by Angélica Luz February 2022
  • Hi @Matthew Hutchinson, These errors are usually related to some mail server unavailability. In order to try to prevent this, you can ask your IT to whitelist our IPs and domains: - IP addresses and domains for Atlassian cloud products Kind regards, Angélica
    in Not receiving emails from any Jira product or site Comment by Angélica Luz February 2022
  • Hello @Surachai Sainoi, Thank you for reaching out to the Atlassian Community! Checking your email on our tools, the following error returned: 550: 550 5.1.1 ...@... ... rejecting I removed this bounce and the notification should be delivered now. ​​Kind regards, Angélica
    in Not receiving verification email for Jira Account Comment by Angélica Luz February 2022
  • Hi Gideon, Yes, it's only possible to restrict pages and spaces on Confluence Standard and Premium. Kind regards, Angélica
    in Limiting knowledge base access to Customers and Agents Comment by Angélica Luz February 2022
  • Hello @Gemma, Thanks for reaching out to the Community! The Share with is currently not customizable. The field is different from other system custom fields. Once customers are added to an Organization, the field will be visible for them, but it’s not possible for an administrator to add a description or change something…
    in "Share with" option Comment by Angélica Luz February 2022
  • Hi @Gail I saw that you posted a new question regarding the widget, so I answered you there: - Embed a Jira Service Mgmt widget on a Confluence Page - What is the right macro? Kind regards, Angélica
    in Embed widget Comment by Angélica Luz February 2022
  • Hello @Gail, Welcome to the Atlassian Community! The Widget available on Jira Service Management is currently not available to be embedded in Confluence. There are some feature requests suggesting this option: The ability to embed the Customer Portal into a Confluence Space. Ability to create JIRA issues from a form…
    in Embed a Jira Service Mgmt widget on a Confluence Page - What is the right macro? Comment by Angélica Luz February 2022
  • Hello @Growthfalcons, You can find the Org ID on the URL:
    in Demo project deleted but no way to delete customers like demo.invalid Comment by Angélica Luz February 2022
  • Hello @Gideon Benari, Thank you for reaching out to Community! When linking a Confluence space to a Service project, there are only two permissions levels: All logged-in users (users and customers) and Only Confluence users. Even though in Jira there are only those options, it’s possible to restrict pages to agents and it…
    in Limiting knowledge base access to Customers and Agents Comment by Angélica Luz February 2022
  • Bom dia Alice, Obrigada por entrar em contato com o Atlassian Community! Verifiquei o ticket que você informou e nossos Customer Advocates já reativaram o Jira Service Management. Atenciosamente, Angélica
    in Jira Service Management in SUSPENDED status Comment by Angélica Luz February 2022
  • Hello @msp, Thank you for reaching out to the Atlassian Community! In order to use SSO, it’s necessary to subscribe to Atlassian access. With that, you can verify your domain and configure SAML. For more detailed information, please, check our documentation: Understand Atlassian Access Configure SAML single sign-on with an…
    in How can we use Jira SSO to internal team? Comment by Angélica Luz February 2022
  • Hello @Matthew Hutchinson, Thank you for reaching out to the Atlassian Community! Checking your email address on our tools, returned the following error: 550: 550 Unknown user Checking the domain, it returned four affected email addresses due to the same error. I removed the bounces and the notifications should work now.…
    in Not receiving emails from any Jira product or site Comment by Angélica Luz February 2022
  • Hello @Sarah Wilbur, Thank you for reaching out to the Community! Checking the email on our tools it returned the following error message: 550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [DM3NAM02FT049.eop-nam02.prod.protection.outlook.com] I removed the bounce and the verification email should be…
    in Atlassian account verification email not received Comment by Angélica Luz February 2022
  • Hello @Jay Rajaram, Thank you for reaching out to the Atlassian Community! When it comes to renaming tabs, even though we go to Project settings > Screens and rename the first tab, the changes won't be applied and it will always show as General. This issue is a known bug and there is also a suggestion regarding this: *…
    in Rename the first tab in the ticket screen Comment by Angélica Luz February 2022
  • Hey @Pramodh M, I used Cloudapp which has the option to create short Gifs. * https://www.getcloudapp.com/ Kind regards, Angélica
    in Using Hashtag to Create Numbered Lists in Issue Text Editor? Comment by Angélica Luz February 2022
  • Hello @rtamam, Thank you for reaching out to the Atlassian Community! Testing on my local site, on a company and team-managed projects, the drag and drop works normally. Also, searching for similar issues or bugs, I didn’t find anything related to that. Since it’s affecting all users, I wonder if maybe there was some…
    in Drag items (epics & tasks) in Roadmap Comment by Angélica Luz February 2022
  • Hello @Julian Governale, Thank you for reaching out to the Atlassian Community! When searching for users in the User management, the results and also sorting will be based on their Public name and not their Full name, that’s why Aleena’s information returns only when you search by the Public name (the one in round…
    in Unable to Locate users by first or last name in user management Comment by Angélica Luz February 2022
  • Hello @Emily Eichelberger, Welcome to the Atlassian Community! When it comes to the date range for child issues on the roadmap, the start and due dates will be based on the active sprint. It’s not possible to make them adjust to the Epic or to show the customized start/due date of each child issue. For more details,…
    in Why can't I move the issue bars but I can move the epic bars on the roadmap? Comment by Angélica Luz February 2022
  • Hello @Jake Raquel, Thank you for reaching out to the Atlassian Community! The new issue view uses markdown formatting now and not wiki markup, that’s why using hashtags now renders as Heading and not Numbered list. What is the issue view? In order to add a numbered list, you can use directly the numbers. Regarding…
    in Using Hashtag to Create Numbered Lists in Issue Text Editor? Comment by Angélica Luz February 2022
  • Hello @Hayley Rodgers, Thank you for reaching out to the Atlassian Community! Just for a better understanding of the issue, I would like to know if it shows any error on the screen during the process of copying the issue layout. If not, can you please open the developer tools on your browser and follow the steps again to…
    in Copy issue layout not working? Comment by Angélica Luz February 2022
  • Hi @Gideon Benari, Both options are similar. One of them the customer can only share with people that are in the same organization and the second one, they can share with the people in the same organization and with other people in the project, but only if they know the entire email address.
    in "Share with" option Comment by Angélica Luz February 2022
  • Olá @Lucas Santos, Boa tarde! Nesse caso a solução terá que vir por parte da Locaweb. Como sugeri para o Rony, você também pode entrar em contato com o suporte da Locaweb e copartilhar as informações que passei nas minha resposta anterior. https://www.locaweb.com.br/atendimento/ Kind regards, Angélica
    in Jira and Bitbucket não envia emails Comment by Angélica Luz February 2022
  • Olá João, Obrigada por entrar em contato com o Atlassian Community! Atualmente no Jira, há a opção de clonar Epics, porém os itens associados a essas Epics não são clonados e associados a Epic clonada. Também não há possibilidade de copiar um Roteiro todo de um projeto para outro. Há sugestões de melhoria relacionado a…
    in COMO FAZER CÓPIAS DE EPICS E ITENS DE UM PROJETO PARA OUTRO PROJETO? Comment by Angélica Luz February 2022
  • Hello @Gideon Benari, Thanks for reaching out to the Community! Yes, that’s correct, For customers to be unable to share tickets, they can’t be part of an Organization and the Customer permissions > Customer sharing on the project must be set to: Customers can search for other customers within their organizations. This…
    in "Share with" option Comment by Angélica Luz February 2022
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