Angélica Luz Atlassian Team

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  • Hello @Ernesto Rafael Morales Cojulun, Welcome to the Atlassian Community! Checking your domain on our tools, it returned 17 email addresses on the suppression list due to the following error: 550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email…
    in Problems with invitations Comment by Angélica Luz February 2022
  • Hi @Karsten Schulze, The membersof() it's just for groups, it doesn't work with roles. For now, it's not possible to filter roles using JQL: * Add membersOfProjectRole function to JQL 
    in Help Setting up Automation Comment by Angélica Luz February 2022
  • Hello @Zaeem Patel, Thank you for reaching out to the Atlassian Community! Firstly, I would like to ask you if you are following the steps of our documentation and on what step you are facing this issue: Integrate Jira Cloud with Microsoft Teams You mentioned that a team member is able to use it, can you please confirm…
    in Cannot configure JIRA in Teams Comment by Angélica Luz February 2022
  • Thank you for the details, @Gideon Benari. I tried to replicate it on my end, but the emojis show correctly in the customer portal. If you open the article in the portal, do the emojis load normally? Can you please test using another browser? I tested here on Chrome, Firefox, and Safari, all of them on the latest version.…
    in Extra characters in knowledge base article description Comment by Angélica Luz February 2022
  • Bom dia Rony, Obrigada pela informação. Nesses últimos dias estamos vendo diversos casos relacionado a Locaweb e esse erro não é algo que possamos desbloquear do nosso lado. As notificações estão sendo enviadas normalmente do nosso lado, porém não estão chegando no servidor de emails. Dito isso, não há muito que possamos…
    in Jira and Bitbucket não envia emails Comment by Angélica Luz February 2022
  • Hello @Mergim Rexha, Thank you for reaching out to the Atlassian Community! I saw that you created a ticket with our support related to this question and they were able to replicate the issue. Based on that, they raise a bug ticket: Forms doesn't submit from the customer portal when user set date to March and has Language…
    in Forms datePicker does not work for the German month "March" Comment by Angélica Luz February 2022
  • Hello @AJJI, Thanks for reaching out to the Community! Just for a better understanding, when you say names, do you mean user names? I just want to make sure if this question is related to the other one you posted here or if it’s related to other fields. Meanwhile, I would like to share with you a video and documentation…
    in Update Insight attribute (Object type) with CSV file Comment by Angélica Luz February 2022
  • Hello @AJJI, In order to import user attributes via CSV, it’s necessary to add their account IDs. This is for customers or internal users (Atlassian account). Prepare your data for importing into Insight If you are importing Jira users or groups into Insight, you must identify the users or groups by their IDs, not their…
    in User name not updating in the Insight attribute via Csv import Comment by Angélica Luz February 2022
  • Hi @Karsten Schulze, It’s possible to better filter the issues that the automation will check when it runs. The JQL would be something like this: "custom field name" is not empty AND (reporter in membersof("call-center agents") or reporter in (“email1”,”email2”,”email3”)) AND reporter != "{{issue.custom field name}}"…
    in Help Setting up Automation Comment by Angélica Luz February 2022
  • Hi @Stéphane Veraart, You can find everything that will be implemented in the future on our public roadmap: https://www.atlassian.com/roadmap/cloud Related to user management, there is only one for now, but not related to the customer accounts:
    in How to manage Customers in combination Atlassian Access Comment by Angélica Luz February 2022
  • Hello @sattler, Thank you for reaching out to the Atlassian Community! When it comes to the Switch to option, when clicking on the product, it will redirect to the Project’s page and shows only projects from that product. There are no options to change that. The logo will redirect based on Your Jira homepage (Profile…
    in Changing base URL for application switch in cloud Comment by Angélica Luz February 2022
  • Hello @calac, Thank you for reaching out to the Atlassian Community! When using the new feature “Migrate cloud site” all users and groups will be migrated to the destination site when migrating the projects and it’s not possible to select specific users or none. There is a feature request suggesting improvements for that:…
    in Is there a way to perform a cloud-to-cloud migration without migrating all the users? Comment by Angélica Luz February 2022
  • Hello @Gideon Benari, Thank you for reaching out to the Atlassian Community! Just for a better understanding of the issue, can you please share with us a screenshot of how the page shows on Confluence? This is usually related to icons, so with these details, we can try to replicate the issue here on our site to check if…
    in Extra characters in knowledge base article description Comment by Angélica Luz February 2022
  • Olá Ronald, Obrigada por entrar em contato com o Atlassian Community! Verifcando o email informado em nossas ferramentas, retornou o seguinte erro: 554 5.4.7 [internal] message timeout (exceeded max time, last transfail: 451 4.4.4 Temporary server error. Please try again later ATTR5…
    in Não recebo o email de convite do JIRA - Webmail LOCAWEB Comment by Angélica Luz February 2022
  • Olá @Erica Cavalher e @Erik Reis, Obrigada por entrar em contato com o Atlassian Community! Clicando em “Switch to” no canto superior esquerdo, irá aparecer todos os sites que você tem acesso, dessa forma, para que não apareça o produto, é necessário entrar em contato com o administrador ou administradora do site e pedir…
    in Quero deletar produtos dentro do jira Comment by Angélica Luz February 2022
  • Hello @Beyond Support Desk, Thank you for reaching out to the Atlassian Community! Checking your email address and also the domain on our tools, it didn’t return any bounces or blocks. Also, the notifications show as delivered. If you received notifications regarding comments of all tickets (even those where you were not…
    in Not receiving email notifications when a service request is commented on by customer Comment by Angélica Luz February 2022
  • Hi @Stéphane Veraart, I’m glad I could help. I also am curious of how the passwords will be migrated, if they are even? When migrating the accounts, the customer account (the local one) will be set as inactive and a new account will be created. The customer will receive an email to create a new password for their Atlassian…
    in How to manage Customers in combination Atlassian Access Comment by Angélica Luz February 2022
  • Olá Rony, Obrigada pelos detalhes. Verifiquei os dois emails e está retornando o seguinte erro: 451 4.4.4 Temporary server error. Please try again later ATTR5 [BN1NAM02FT006.eop-nam02.prod.protection.outlook.com] 554 5.4.7 [internal] message timeout (exceeded max time, last transfail: 451 4.4.4 Temporary server error.…
    in Jira and Bitbucket não envia emails Comment by Angélica Luz February 2022
  • Hi @Prakash Motiani, In order to change the name of the site, at least one of the products must be under the Standard or Premium plan. If you want to keep the site, you can upgrade Jira to Standard, make the necessary changes, and then, downgrade back to Free. Changing the URL of Jira/Confluence Cloud site In case you…
    in Site Renaming and adding domain Comment by Angélica Luz February 2022
  • Olá Jeferson, Obrigada pelos screenshots, mas esses são do SLA e os tickets só serão fechados automaticamente com uma Automação. Na automação há possibilidade de criar regras que fechem o ticket baseado no SLA. O SLA está correto, porém para que o SLA pare, precisa transicionar manualmente para o status de Fechado ou que…
    in Aguardando retorno Comment by Angélica Luz February 2022
  • Hello @Samuel Pascoe, Welcome to the Atlassian Community! On the Issue Collector, it’s possible to customize some information using JavaScript, but there is not much to do via the UI. There are some details about customizing the issue collector on the documentation below: Customize the Jira issue collector Also, there are…
    in Can I create a issue collector that works from a button on a webpage rather than a banner? Comment by Angélica Luz February 2022
  • Hello @Vincent Cottineau, Welcome to the Atlassian Community! When it comes to filtering linked issues, currently, it’s only possible to filter the ones from a ticket and not for all tickets of a specific project. If you need to filter by issue type, it will be necessary to add the issue key of the parent issue and then…
    in JQL Query | issueLinkType & issueType Comment by Angélica Luz February 2022
  • Hello @Georgie Campbell-Wallace, Welcome to the Atlassian Community! On Jira Software projects, there is a Roadmap that works like a timeline where you can view Epics and Stories (in case the Stories are child issues of the Epic). The Roadmap can be exported as an image so you can share it with your clients. It's not…
    in Simple Product/Project Timeline for Client Presentations Comment by Angélica Luz February 2022
  • Thank you for testing, @jpabloqubio. I can see that our team is already working on the ticket you created and asked to try to replicate the issue. Let's focus on the ticket now that it will be better to get the logs and information to fix the issue.
    in I cannot create new Jira Software projects Comment by Angélica Luz February 2022
  • Hi Anton, On Jira Cloud, there are no outgoing email logs. We can check here on our side if the notifications were sent and if it was delivered or not, but in Jira, this option is not available. There are feature requests suggesting this improvement: Provide an outgoing email logs Clear outbound email blocks/bounces within…
    in Emails do not reach the addressee through the Jira Service Manager domain. Comment by Angélica Luz February 2022
  • Hello @jpabloqubio, Thank you for reaching out to the Community! I saw that you created a ticket with our support related to this issue. I went ahead and checked the logs and there are many different errors, so our support team will probably try to replicate the issue to better filter the logs to see exactly what is…
    in I cannot create new Jira Software projects Comment by Angélica Luz February 2022
  • Hello @Buratt, Scott, Thank you for reaching out to the Atlassian Community! When it comes to reports on Jira Software or even Service Management and Business projects, the values of the filters will be reset once leaving the page, being necessary to generate the report again. Currently, there are no options to keep or…
    in Is there a way to save Jira Report Settings? Comment by Angélica Luz February 2022
  • Hi @Craig Florence, Thank you for the details, you are correct! If the account already exists on the site, the “customers” that are actually already users, won’t receive the invitation. The customer invitation contains a link for them to finish their account creation and existing users won’t need to do that. There is a…
    in IT Support desk project inviting customers local domain not getting welcome email Comment by Angélica Luz February 2022
  • I'm glad I could help @Karsten Schulze Please, let us know if there is anything else we can do to help.
    in Auto-add customers to Jira Service Desk Comment by Angélica Luz February 2022
  • Hi @Prakash Motiani, If you don’t want Software users to create tasks, it’s necessary to remove the permission directly on the projects. The steps below apply only to sites under Standard and Premium plans. On Free sites, it’s not possible to change permissions. Company-managed projects: Go to Project settings >…
    in Site Renaming and adding domain Comment by Angélica Luz February 2022
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