Angélica Luz Atlassian Team

Hello @Nikhita, Welcome to the Atlassian Community! Thank you for sharing the screenshots. Just for a better understanding, can you please let us know if this issue is affecting only you or all users? Have you checked with your administrator if you have permission to create tickets? When did this issue start? If you have…

Hello @Thomas Liam Papaemmanouil, Welcome to the Atlassian Community! I saw that this question was posted as Jira Work Management and the post you mentioned is also from the same product, but I believe you are using a Jira Software project. Testing on my local site, the story points show normally on both team-managed and…

Hello @Слободян Станислав, Thank you for reaching out to Atlassian Community! When it comes to sub-tasks, currently, it’s not possible to configure what fields/information appears on the cards when viewing the parent issue. There is a feature request suggesting the implementation of this ability: As a user, I'd like to…

Thank you, Tony. In this case, only click on “Ignore errors” and the popup shouldn’t appear anymore. It will appear for each project administrator, so they must do the same. If a project admin makes new changes to the permissions, then it will appear again. Note that, you can let the “Service Project Customer - Portal…

Hello @shiva, Thank you for reaching out to Atlassian Community! When it comes to creating new projects, currently, there are no options to clone an entire project or have project templates. There are feature requests suggesting improvements for that: Allow support for project schemes or templates API endpoint to clone…

Hello @Tafara Mugwangi, Thank you for reaching out to Atlassian Community! When making several changes in a short period of time on a ticket, customers will receive all notifications at once, it’s not possible to disable that. There is a feature request suggesting the implementation of this ability: Ability to disable…

Hello @Marco Rodrigues, Thank you for reaching out to Atlassian Community! In order to associate a field with an issue type, please, go to Project settings > Screens. On this page, click on the link that says “Create Issue Screen” first. It will show the list of the fields already added and then, if the Start date is not…

Hello @JOHANNA SAMANIEGO GALINDO, Thank you for reaching out to Atlassian Community! I saw that you created a ticket with our customer advocates and they are already checking the issue. On your site, currently, only Confluence is active and Jira Software and Service Management are suspended. Since the products are only…

Hello @Vanessa Becker, Thank you for reaching out to Atlassian Community! I was able to replicate the same issue on my test site using different browsers. A bug was created reporting this issue, but it was closed since it’s expected behavior for now. According to our developers, the column orders are not saved in the…

Hello @Svetlana Kom, Welcome to the Atlassian Community! On the customer portal, customers can’t edit requests after it’s created. The only thing customers can do is to add comments, share the ticket or transition the issues. With this said, even adding a text box to the issue, customers wouldn’t be able to edit the field.…

Hello @Shubham Burghate, Thank you for reaching out to Atlassian Community! When it comes to customer organizations, currently, it’s only possible to add or remove them, there are no options to move them between Orgs. There is a feature request suggesting the implementation of this ability: Allow admin to move customers…

Hello @Tony Smyth, Welcome to the Atlassian Community! When removing some recommended permissions on a project, all project administrators will receive a warning message when accessing the project settings, but if they click on “Ignore errors”, they will no longer see the message, unless new changes are made. If it shows…

Hello @Александр Головченко, Welcome to the Atlassian Community! When it comes to Categories, currently, there is a limit of 20 categories and 50 articles per category. When the limit reaches it shows the error you mentioned. There is a feature request suggesting improvements for that: Increase the limit of the KB…

Hello @[deleted], Thank you for reaching out to Atlassian Community! When making several changes in a short period of time on a ticket, customers will receive all notifications at once, it’s not possible to disable that. There is a feature request suggesting the implementation of this ability: Ability to disable customer…

Hello @Amruta, Welcome to the Atlassian Community! Checking your email on our tools, it returned the following bounces: 550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [DM6NAM11FT016.eop-nam11.prod.protection.outlook.com] 550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex})…

Hi @Marvin Brand, Thank you for your question. I'm afraid to say that this feature won't be added to Server/Datacenter anytime soon. There is a feature request suggesting this, but our product teams already mentioned that it's not being considered: - Roadmap feature for JIRA Server Kind regards, Angélica

Hello @Barry Radeka, Thank you for reaching out to Atlassian Community! When a ticket is resolved, the customer will receive a notification that contains the resolution and the survey and the notification already show the summary and the issue key of the ticket and also the link to access the portal: If that’s not what you…

Hello @tmccamey, Thank you for reaching out to Atlassian Community! When it comes to Board, this feature works on Jira Software and Jira Work Management projects only. It’s possible to create a board using a filter from Jira Service Management tickets, but it’s more for visualization since it’s not expected to work with…

Hello @Andrew Boeger, Welcome to the Atlassian Community! When it comes to sending emails using automation, currently, it’s not supported to add attachments. There is a feature request suggesting the implementation of this ability: Attach a file to an email The workaround, for now, is to add the attachment link but it will…

Hello @Ray López, Welcome to the Atlassian Community! Thank you for the steps and for sharing the video. I tried to replicate the issue here, but it worked normally. I tested using Firefox 90.0.2. Just for a better understanding of the issue: Have you tested using another browser or incognito mode? Can you please disable…

Hello @Muhammad Kashif Khan, I’m glad that it’s working again! Regarding your colleagues' email addresses, there were bounces as well due to the same error: 550 Invalid recipient (#5.1.1) 550: 550 Invalid recipient ...@... (#5.1.1) Kind regards, Angélica

Hello @Joshua Romoser, Welcome to the Atlassian Community! Searching for the API endpoint to enable/disable features, I found one but it doesn’t work for team-managed projects. Toggle features Based on that, I created a feature request suggesting this option: Ability to enable/disable features in team-managed projects via…

Hello @Alex Hernandez, Welcome to the Atlassian Community! When it comes to Automation, currently, it doesn’t have an editor where it’s possible to select the values or to format the text. There are feature requests suggesting improvements for that: WYSIWYG editor for emails New automation - email template is missing…

Hi Krista, Yes, the manual trigger will only count if someone clicks to run it. Using another status is also an option, so the ticket can be transitioned to Done and if it’s something that needs to be cloned, then transition to Repeat, and the automation will run. The limit of conditions on the automation is 65: A single…

Hello @Aman, Thank you for reaching out to Community! Checking the ticket, I saw that our support team investigated the issue and found out that the service to service relationships is currently limited to 20 relationships. This information was added recently to our documentation: Add a service relationship Kind regards,…

It’s possible to use another SLA. Let’s say, for example, when the bot adds a comment, the ticket is transitioned from Triage to Waiting for Support, then it’s possible to start the SLA when it enters this status. When using the SLA it’s only possible to use those options on “Start counting time when…”, it’s not possible…

Hello @Hemal Mody, Welcome to the Atlassian Community! Checking our documentation and similar cases, there isn’t an option that would do such redirect. We didn’t find a property that could be used for the submit action. Customize the Jira issue collector With this said, since you need a more customized form, I would…

Hello @Sigrid Helland, Thank you for reaching out to Atlassian Community! When it comes to the Card layout on a board, currently, it’s not possible to customize it on a team-managed project. There is a feature request suggesting the implementation of this ability: Ability to customise the fields shown on cards in next-gen…

Hey everyone, This feature will be implemented soon. There is a screenshot showing the feature on the documentation already: And the information was posted on our public roadmap: Cloud Roadmap Story-level issues on the roadmap Get a better understanding of when work will ship by visualizing and planning your story-level…

Hello @Steve Brewer, There was a bounce due to the same error: 550: 550 5.1.1 Requested action not taken: mailbox unavailable I removed it and it should work normally now Kind regards, Angélica