Angélica Luz Atlassian Team

Hello @Kuba Grzelczak, Welcome to the Atlassian Community! The best way to track the response time is by using SLAs. In this case, it’s necessary to confirm that the bot comment won’t transition the issue, so it’s possible to use the SLA “Time to first response” to pause when the status is changed to, for example, Waiting…

Thank you for checking, George. The only way to change that is by starting a new trial of Standard or Premium. You don’t need to use the 14-day trial, you can change the plan and then change to Free again. Go to Cog icon > Billing > Manage subscriptions > Change > Select Standard or Premium > Upgrade. Once you change, the…

Hello @Sargis Ghukasyan, Welcome to the Atlassian Community! When it comes to bulk changes on a ticket, it’s possible to add internal comments. Please, go to Filters > Advanced search and filter the desired tickets. On the top right, click on … > Bulk change > Select the tickets > Next > Edit and select “Change comment”…

Hello @Gareth Isaac, Thank you for reaching out to Atlassian Community! The date range for child issues is a new feature that is still in development, that’s why it may not work as expected for now. Date range for child issues on roadmap Please, watch the feature above and also keep an eye on our Roadmap: Cloud Roadmap…

Hello @Mihai Varga, Welcome to the Atlassian Community! Checking your email on our tools, it returned bounces due to the following error: 550: 550 5.0.0 ...@... … 554 5.7.1 [internal] recipient address was suppressed due to customer policy I removed those bounces and it seems that the notifications are being delivered now.…

Hello @Krista M, Welcome to the Atlassian Community! Testing on my local site, I was able to replicate what you mentioned. When creating a global or a project rule, the automation will always try to execute the rule due to the trigger. Since the trigger is "When a ticket is transitioned to Done", all tickets that are…

Hello @Heidy Montes de Oca, Welcome to the Atlassian Community! There was a bug related to this issue and it was fixed yesterday: Attachment section is not loading for specific users If you are still facing this issue, can you please let us know when did it start? Is it happening on all tickets? What browser are you using?…

Thank you for the screenshots, George. The one related to the Space Permissions that I mentioned is the one from the Space itself and not the general one. Please, go to the Cprofiler Platform space and on the left side click on Space Settings > Permissions. On this page, it will be possible to see who has delete…

Hello @aleff.silva, Thank you for reaching out to Atlassian Community! When a customer replies to notification and instead of adding a comment, a new ticket is created, it means that the person who replied to the notification doesn’t have permission on the ticket. Only the reporter, request participants, and members of an…

Hello @g_delarosa, Welcome to the Atlassian Community! When it comes to printing QR Codes, this option was only available on the Insight App (the add-on). The Insight version available on Jira Service Management premium, currently, doesn’t have this option. There is a feature request suggesting the implementation of this…

Olá Bruna, Obrigada por entrar em contato com o Atlassian Community! Quando se trata de SLAs, atualmente, esse campo só é visível para agentes e administradores, não sendo possível deixar visível no portal. Há sugestões de melhoria relacionado aos SLAs: Allow SLA to be viewed from Customer Portal Add fields (view only) in…

Thank you for the details, @Administrador Jira ITSTK. I’m afraid it won’t be possible to create a form exactly like the one you are using, but there are some options that may help. The first one is by using a template available on ProForma. I found one that is similar to yours. The template name is “Change risk…

Thank you, George. Yes, that’s both accounts, but since both have the same full name, maybe who had the permission is the inactive one. When using the Standard plan, if any changes are made on the permissions and then downgrade to the Free plan, the permissions won’t be reset. Can you confirm if the page that Thomas is…

Hello @Сергей Черных, Welcome to the Atlassian Community! Checking the domains on our tools, it returned more than 4000 email addresses with the following error: 550: 550 Message was not accepted -- invalid mailbox. Local mailbox ...@... is unavailable: user not found The email of the users that are active on your site…

Hi @[deleted], Thank you for reaching out to Community! The option is now called "You make changes to the issue". Kind regards, Angélica

Hi @Creoz Studio Michał Jendryca, That is actually the whole error. Here is a screenshot: One notification was delivered today. Is it working as expected now?

Hi @Martin Maricak, Welcome to Community! There are no updates regarding the feature request. Currently, the only way to view sub-tasks is by using the group by option: Kind regards, Angélica

Thank you for the details, George. I can see that you used the Confluence Standard trial and it changed to Free at the end of June. Was there any change in the permissions while you were using Standard? I’m asking because Thomas has two accounts, one of them is inactive, so maybe the user that you see with Delete rights is…

Hello @Altynai Kolbaeva, Thank you for reaching out to Atlassian Community! When it comes to attachments, there are no permissions to hide specific files from a page. There was a feature request suggesting that, but it was closed since there weren’t many votes for many years: Cloud: Hide attachments, comments and children…

Hello @Dimitrios Danampasis, Thank you for reaching out to Atlassian Community! When it comes to migrating single projects from Server to Cloud, currently it’s possible only to migrate Jira Core and Jira Software projects by using the Jira Cloud Migration Assistant. Jira Service Management projects are currently not…

Hi @Aghiles, To change the project email you need to go to Project settings > Notifications (company-managed) or Project settings > Notifications > Notification email (team-managed).

Hello @Creoz Studio Michał Jendryca, Welcome to the Atlassian Community! Checking your email address on our tools, returns the following error, but it’s not something we can remove on our side: 550 Email blocked by {base64} In this case, you need to reach out to your company’s IT team so they can check what is blocking the…

Hello @Shane Gleeson, Thank you for reaching out to Community! The bug is currently on the status “Long term backlog” because it depends on a feature that is not available on Automation. Allow Copy attachments in Cloud When this feature is implemented, it will be possible to fix the bug. Kind regards, Angélica

Hello @Shane Gleeson, Thank you for reaching out to Atlassian Community! There are different bugs related to the “Failed to load” and it doesn’t have a workaround or a fix yet. Here are some of them: Attachments break when editing the description in the new Jira issue view. Attachment section is not loading for specific…

Hello @Administrador Jira ITSTK, Thanks for reaching out to Community! On Jira Service Management it’s possible to add approvers and the status to transition only if the two people approve it. If always both are added as approvers, the best option is to do that, so even if the administrator approves their own issue, it…

Hello @Administrador Jira ITSTK, Thanks for reaching out to Atlassian Community! I believe it’s possible to do what you need by using automation. In this case, it would be necessary to create those six fields in Jira in order to add those values and then, the automation would sum up the values and add the result to another…

Hello @Administrador Jira ITSTK, Thank you for reaching out to Community! When it comes to customer notifications, it’s possible to disable and enable them. You can find this option on Project settings > Customer notifications (company-managed projects) or Project settings > Notifications > Customer notifications…

Hi everyone, Thanks for reaching out to Community! Another test that you can make and that fixed the issue for other customers is by resetting the settings. How to Reset Settings in Microsoft Edge Browser I searched for similar cases and there are no bugs related to Edge, so it's some setting on the browser that is…

Hello @C/Dialogues Cusotmer Support, Welcome to the Atlassian Community! Checking the details of your site, I can see that there are 9 licensed users only. Usually, when the site has only Confluence, the groups are administrators, confluence-users, and site-admins. Since it’s not possible to edit the permissions, everyone…

Hi Adam, I’m sorry for the misunderstanding, customers will have to access the Projects menu to view the tickets. The Filters > Advanced search is for Jira Software projects only. The “Browse projects” permission, as the error message says, it’s not supported by Jira Service Management, it works, but it’s not supported…