Angélica Luz Atlassian Team

Hi Luke, You can check our Implementation of New Features Policy where it shows how Atlassian prioritize what will be implemented. Hope this clarifies. If you have any other question, please let us know. Regards, Angélica

You're welcome Jamil! If you have any other question, please count on us! Regards, Angélica

Hi Scott, It's not possible to add a page only with this information in the customer portal. You can create a page on the Confluence space that is linked to your service desk and add all the links and then provide the link on the announcement banner, but anyway, the customer won't be able to access this page because it…

Hi Ruby, Currently, it's not possible to customize the signup form. We have a feature request suggesting the implementation of such ability: - https://jira.atlassian.com/browse/JSDSERVER-1637 Please, vote and watch to receive updates about the feature. If you have any other question, please let us know! Regards, Angélica

Hi Santiago, If you want more complete reports for Jira Service Desk and Jira's own report doesn't provide what you need, I believe that the best option, in this case, is to use the add-on eazyBI. This add-on has a lot of possibilities to create reports and it's possible to add more information than reports that already…

Hi John, Just for us to better understand and help you with this issue, the user that is not receiving notification is the assignee of the ticket? What type of notification are they not receiving? Is it happening on all new tickets? When did this issue start? Were there any changes to the notification scheme? Also, this…

Hi Simon, Just for us to better understand and help you with this issue, can you please send us a screenshot of this notification? Also, I would like you to clarify the steps to reproduce, so we can test here as well. However, whenever I send a test email into service desk (from my personal e-mail) I get this string. Is…

Hi Jamil, Currently, it's not available the option to use dynamic fields on Jira. We have a feature request suggest the implementation of such ability: - https://jira.atlassian.com/browse/JSDSERVER-178 Please, make sure to watch and vote to receive updates about the feature. If you have any other question, please let us…

Hi Aracelli, I've just tested on my test instance and it's possible to edit the assignee: Just to make sure that we are on the same page, can you please send us a screenshot of where you are trying to change the assignee? Perhaps it's a specific page and we must check if it's a bug. Regards, Angélica

Hi Carl, I've searched for features related to this error, but I didn't find anything that could help us. In this case, I would like to suggest that you open a feature request suggesting the improvement of this error message on jira.atlassian.com. It would be great to hear your opinion. I can open the feature as well, just…

Hi Alex, Just for us to better understand, can you please clarify if your customers are internal users (customers with Atlassian account) or they are placed in Site Administration > Jira Service Desk > Portal only customers? If they are only customers, they will need to log in with their email and password. Atlassian…

Hi Hung, I saw that you opened a ticket with our support regarding the same question, so I'll be watching the ticket and once it's resolved, I'll post the resolution here as well. Regards, Angélica

Hi PMO, You're welcome. If you have any other question, please let us know! Regards, Angélica

Hi Nor, Awesome :D If Ricky faces any issue, please let us know and we will further investigate. Regards, Angélica

Hi Justin, Thank you for your response and thank you for sharing this information with us. We are glad that everything is working. If you have any other question, please count on us! Regards, Angélica

Hi Johan, Thank you for the details. Hope you don't mind, but I accessed your instance to check the Advanced settings and look and feel and saw that what is causing this is the jira.date.time.picker.java.format. I've added the same configuration on my test instance and this was the result: Then I reverted one by one and…

Hi Luke, Related to the attachments, we also have a feature request and there is a workaround to download all attachments: - https://jira.atlassian.com/browse/JRACLOUD-70033 Here is the feature to manage watcher for your team to try to open again, it's working for me when using incognito and normal mode. Please, ask them…

You're welcome Tim! If you need further assistance, please let us know. Regards, Angélica

Hi Scott, I added your questions and my answers below: It seems the only way a JSD user can find an article is by randomly searching for words - is there a way I can publish the index of articles to a JSD user? - There is no option to add an index of the articles. To make the search more restricted, you can add labels.…

Hi Ian, I was able to test and faced the same issue on a test instance. Since the option to remove date using the new issue view is not available, I've opened a feature request for our dev team to check: - https://jira.atlassian.com/browse/JRACLOUD-70169 Please, make sure to watch and vote to receive updates about the…

Hi Alan, To add/remove users for a Business project you must go to Project Settings > People. If you are not seeing this option, perhaps you were not added as an admin in the instance or in the project. Can you please check with your administrator if you have the permission to add users in the Business project? If it's not…

Hi Samuel, I've just checked and indeed this option is not available. I created a feature request suggesting the implementation of this drop-down menu in the new issue view: - https://jira.atlassian.com/browse/JRACLOUD-70164 Please, vote and watch to receive updates about the feature. If you have any other question, please…

Hi Tim, This functionality is still not available in the new issue view. We have a feature request suggesting to implement it in the new view: - https://jira.atlassian.com/browse/JRACLOUD-69973 In the title it mentions Confluence, but I've updated because it applies to all options that we had on "Link". For now, it's…

Hi Nor, I've checked Sparkpost and Sendgrid and it shows that for picasso@ajobthing.com there was a bounce, so I've removed and now you should be able to receive the email, please just go to id.atlassian.com and check if it shows the option to "Resend email". For ricky@ajobthing.com it does not show any bounce or block,…

Hi Tim, I believe that I understood what is happening. So, when a customer that belongs to more than one organization opens a ticket and you click on "View open" or "View closed" it will show all tickets related to that customer (even if not shared with the organization), is that correct? If so, it's correct because it's…

Hi Maxim, I've checked the ticket and the issue that you are facing was reported as a bug: - https://jira.atlassian.com/browse/JRACLOUD-70056 Please, make sure to watch and vote to receive updates about the bug fix. If you have any other question, please let us know. Regards, Angélica

Hi Grace, Just for us to better understand and help you, can you please give us more details about the issue you are facing? Is the Jira update related to the new issue view? Is the Confluence link the option that we had when clicking on ... > Link > Confluence page? If it's not this option, can you please show us where…

Hi PMO, Currently, it's not possible to add or manage watchers when using the new issue view. We have a feature request suggesting the implementation of such ability: - https://jira.atlassian.com/browse/JRACLOUD-69751 For now, it's necessary to use the old view as a workaround. Please, make sure to watch and vote to…

Hi Luke, Currently, it's not possible to add or manage watchers when using the new issue view. We have a feature request suggesting the implementation of such ability: - https://jira.atlassian.com/browse/JRACLOUD-69751 Please, make sure to watch and vote to receive updates. Regarding the assets can you please clarify if…

Hi Vera and Itai, I've checked the ticket and the issue is actually a bug: - https://jira.atlassian.com/browse/JRACLOUD-69259 I wasn't able to reproduce this issue, that's why I couldn't open the bug, but someone did and now we must wait for the bug fix to have the table's functionality back. Please, make sure to watch and…