Angélica Luz Atlassian Team

Hi Nabarun, Currently, it's not possible to link Web, Confluence or Jira issue in the new issue view. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-69973 Please, make sure to watch and vote to receive updates about the feature. If you have any other…

Hi Claudio, It's possible to create a custom customer portal in your existing website by using Jira REST API. Please, check the documentation below that has the steps to create the portal and how to get the information: - Creating your own branded customer portal Hope this helps! Regards, Angélica

Hi Manu, Thank you for the information and screenshots. I can see that you are using an add-on to attach the files and I believe that this add-on was not made to work on mobile. The one I tested is Jira's own feature to add files from Google Drive and it shows correctly on mobile (IOS and Android) when attaching from the…

Hi Aref, I saw that you opened a ticket with our customer advocates and they saw that you already have a cloud site. Have you tried to access the instance with the email they suggested? If you have any other question, please let us know. Regards, Angélica

Hi Nor, When you change the email through id.atlassian.com you will receive a confirmation on your old email, in this case, picasso@ajobthing.my to confirm that you want to change the email. Can you please check if you received an email on jobthing.my? Regards, Angélica

Hi Kenwarner, Thank you for the details. The best option, in this case, is to restrict their view by adding issue security. The documentation below gives more details about how to add issue security on a cloud instance: - Configuring issue-level security Also, you can check this video that has the steps to add the issue…

Hi Domagoj, The export should show the username because we have a feature suggesting that when exporting it shows the users' full name. - https://jira.atlassian.com/browse/JRASERVER-65891 If the export does not show the username, then we must check what is happening. Related to Jira screen, it will always show the user's…

Hi Neha, Usernames on Jira Cloud will be discontinued and soon all instances will not show usernames anymore. Also, usernames will be removed from our product API's. Please, check our documentation for more information about these changes: - Say goodbye to usernames in Atlassian Cloud If you have any other question, please…

Hi Patricia, I've checked that you opened a ticket with our support related to this question. I'll be watching the ticket and when it's resolved, I will post the resolution here. Regards, Angélica

Hi Tim, Just for us to better understand and help you with this issue, can you please give us more details about how Joe is opening tickets? Because when opening tickets through the customer portal, it's possible to choose what organization you want to share the ticket. Is he opening tickets through email and all…

Hi Manu, Sure, this is the screenshot of the test I made, it shows the field "Attachments" and I can expand to see the file: Can you please test attaching a file directly from your mobile and check if the attachments field will appear? Regards, Angélica

Hi Kenwarner, Yes, it's possible. You can add the same customers to one or more organizations, so they will be able to access tickets from the organizations in the customer portal. If you have any other question, please let us know. Regards, Angélica

Hi Patryk, Can you please give us more details about the restricted comments? Is it related to adding internal comments in the new UI? Regards, Angélica

Hi Vera, As we will need to access the instance and confirm what project is being affected, I've opened a ticket with our support. You will receive a confirmation email and our support team will contact you shortly. After the ticket is resolved, I'll post the resolution here. Regards, Angélica

Olá, Você seguiu os passos descritos na nossa documentação para receber e criar comentários por email? Por favor, verifique se a configuração está correta e tente enviar novamente emails pra validar se os emails estão gerando comentários: - Creating issues and comments from email Caso não funcione, acredito que teremos que…

Hi Arnaldo, It's possible to use Jira SD as asset management, but Jira does not have a specific functionality for it. We have a feature request suggesting the implementation of such ability: - https://jira.atlassian.com/browse/JSDCLOUD-1338 Our dev team is working to provide this functionality soon, but we still don't have…

Hi Jānis, Thank you for reporting this issue. I've tested in my test instance and it's not possible to restrict comments in Jira Software and add internal comments on Jira Service Desk. Based on your request, I've created a feature request suggesting them to add this feature to the new issue view. -…

Hi Jens, The SLA Time to first response usually stops when a comment for the customer is added or a resolution added to the ticket. It's necessary to check the SLA configuration and confirm if the "Stop" condition happened in the ticket. If the configuration is correct and the ticket had the trigger to stop the SLA and it…

Hi Lucas, Currently, the ability to choose the order of the activities is not available in the new issue view. Based on your request, I've created a feature request suggesting the implementation of such ability: - https://jira.atlassian.com/browse/JRACLOUD-70144 If you have any other question, please let us know. Regards,…

Hi Jeff, Currently, due to GDPR changes, it's not possible to add participants through API using email or their usernames. This issue was reported as a bug: - https://jira.atlassian.com/browse/JSDCLOUD-6271 Please, make sure to watch and vote to receive updates about the bug. I'm sorry that we can't be more helpful on it.…

Hi Heidi, Currently, the only information that we have from customers is their name and email. We have a feature request suggesting the implementation of the ability to add additional information about customers: - https://jira.atlassian.com/browse/JSDCLOUD-5693 Please, vote and watch the features to receive updates.…

Hi Alex, Thank you for reporting this issue to us. I've tested on a test instance and indeed there is no option to change the status of the sub-task directly from the ticket. It's necessary to open the task and change the status. Based on your request, I've created a suggestion for our dev team to check and implement it in…

Hi David, Unfortunately no, because for Jira Software the customers/users will receive the system notifications and it's not possible to customize this emails. You can test the add-on that provides the option to edit the notifications. Regards, Angélica

Hi Mike, Currently, the option to add and manage watchers in the new issue view is not available. We have a feature request suggesting the implementation of such ability: - https://jira.atlassian.com/browse/JRACLOUD-69751 Please, make sure to watch and vote to receive updates about the feature. If you have any other…

Hi Vera, I followed the same steps as you, but I was able to reproduce the issue you are facing by changing the renderer of the field description. Probably the renderer is set to "Default Text Renderer", so we need to change to "Wiki Style Renderer" and the table will appear correctly. Please, go to the Project settings >…

Hi Manu, I've tested using IOS 11.4.1 and the attachments from Google Drive shows and opens correctly. Does it show any error when you see the ticket or try to open the image? Can you please check if the IOS and Jira app is updated to the latest version? Is there any other user facing the same issue? If possible, send us a…

Hi Gabriel, Currently, it's not possible to edit the priority in the customer portal. We have two feature requests suggesting the implementation of such ability: - https://jira.atlassian.com/browse/JSDCLOUD-1303 - https://jira.atlassian.com/browse/JSDCLOUD-4424 Please, make sure to watch and vote to receive updates about…

Hi Patryk, I've tested here and it's necessary to click on ">" or "<" to search for attachments. I've opened a feature request suggesting the implementation of a button that we can click to expand or collapse the Attachments' field. - https://jira.atlassian.com/browse/JRACLOUD-70129 Please, feel free to add comments on the…

Hi Mitch, This configuration gets saved when you choose to see "Detail view" or "List view". If you click on "View all issues and filters" and select "Detail view" the next time that you go to this page, it will show Detail view. As per the screenshot, I can see that you are not using the new Jira Design, can you please…

Hi Mike, I've tested on a test instance, but there is no option to export Releases. Based on your question, I've opened a suggestion for our dev team to check and perhaps implement this functionality in the future: - https://jira.atlassian.com/browse/JSWCLOUD-17083 Please, make sure to watch and vote to receive updates…