Angélica Luz Atlassian Team

Hi Nick, You can find all macros on the link below: - https://www.markdownguide.org/basic-syntax Hope this helps! Regards, Angélica

Hi Hrnjaz, I've tried to reproduce this error on my test instance, but everything worked as expected, so I believe I'm missing something. I've created a custom field Group Picker (single group) and added a default value. Then when searching for this field, I was able to add with the default value. Can you please let us…

Hi Jonathan, I've checked that you created a ticket with our support related to the same issue. I will be watching the ticket and once it's resolved, I'll post the resolution here. Regards, Angélica

Hi Domini, Just complementing what Alexey said, we have a feature request suggesting the implementation of releases on next-gen projects: - https://jira.atlassian.com/browse/JSWCLOUD-17260 Please, click on vote and watch to receive updates about the feature. Regards, Angélica

Hi Greg, Have you tested using another mail client, Mozilla Thunderbird, for example, or using a Gmail directly from the web? Is it showing any other type of document attached to the ticket, .dat files, for example? Regards, Angélica

Hi Abhijeet, Currently, it's not possible to allow customers to edit ticket priority through the customer portal. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-1303 Please, click on vote and watch to receive updates about the feature. Regards, Angélica

Hi Scott, I can't share the ticket number, but here is the bug that it's related to this issue: - https://jira.atlassian.com/browse/JRACLOUD-69324 Regards, Angélica

Hi Daniel, Currently, there are no plans to implement this feature. I've checked for tickets and feature requests, but there is nothing related to adding screens to the workflow on next-gen projects. On the documentation Get started with next-gen projects, it shows that if you don't have sprints enable, the tickets will be…

Hi Cindy, I saw that you opened a ticket with our support related to the same issue and a support engineer is already helping you there. I'll be watching the ticket and once it's resolved, I'll post the resolution here as well. Regards, Angélica

Hi Kyle, Currently, the text field has a limit of 255 characters, even when not using the next-gen. We had a feature request suggesting to manually increase/decrease the limit, but it was closed as "Won't do": - https://jira.atlassian.com/browse/JRACLOUD-31592 As a workaround, you can use a free text field. Regards,…

Hi Sufian, This issue that you are facing is actually an expected behaviour. For you to be able to mention a customer belonging to the same organization, they must be active in the ticket, this means that if the customer B add a comment, you will be able to mention him, so it's not related to permissions. We have a feature…

Hi Melanie, This issue that you are facing is actually a bug on the new customer portal: - https://jira.atlassian.com/browse/JSDCLOUD-7025 Please, click on vote and watch to receive updates about the bug. For now, the workaround is to disable the Portal X by clicking on "Customize" in the customer portal: Regards, Angélica

Hi Luis, Currently, it's not possible to integrate SSO for customers to log in. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-630 Please, click on vote and watch to receive updates about the feature. For now, a workaround is to migrate the customers to…

Hi Ragnar, To move to Cloud, you must create a backup on Server and then upload in Cloud, there is no add-on to make it automatically. You can follow the steps provided in the documentation below: - Migrating from JIRA Server to JIRA Cloud If you have any other question, please let us know. Regards, Angélica

You are always welcome Aliaksandr! We are glad that everything is working. If you have any other question, please count on us. Regards, Angélica

Hi Nick, This is an expected behaviour, the old view does not have the option to see/edit the "Visual", only as text. It happens in any type of project when using the old view. Regards, Angélica

Hi Paul, There is no workaround for this feature yet. We must wait for our dev team to implement this feature in future releases. Regards, Angélica

Hi Peter, Can you please check the automation logs? On the automation page, click on the ... on the right side of the automation name and you will see the option "View log". This log will show why it failed and then we can check how to fix it. On Jira there is status "Closed" and "Close", so please check in the workflow if…

Hi Jennifer, On Jira Cloud it's not possible to merge accounts, so indeed it's odd what is happening. Have you tried to log in at the same time on both accounts? For example, log in normally with your admin account on the browser that you are using and open an incognito window and log in with your test email and check if…

Hi Philip, These settings are made by the user on when they click on their Profile picture > Profile: On this page, they will be able to choose what they want to show and if they want to make it public, private or available only for collaborators. The only thing that is visible even if they choose "Private" is their photo,…

Hi Kenio, To find the https://<instance name>/admin/accessconfig you can go to User management > Product access > View configuration. Then add the group and select the "Can sign in". Please, give a try and let us know how it goes. Regards, Angélica

Hi James, Just for us to better understand and help you with this issue, can you please let us know what project type (template) are you using? Is it classic or next-gen? Was there any change in your instance? I've tested on a kanban board and it works correctly. Are you the only user facing this issue? Regards, Angélica

Hi Enrique, Have you tried to use another browser and another network to download this backup? The limit of a Jira instance that has more than 500 users is 100GB, so there is no problem with that. Atlassian Cloud storage policy Data storage FAQ Regards, Angélica

Hi Rucha, I've added my responses and some questions below your questions. 1. Created one project (test project) with Kanban template, not able to delete that project - Are you facing some issue when trying to delete the project? 2. Created one project with scrum template, board for the same was not autogenerated. - Can…

Hi Özgür, We are glad that everything is working and thank you for sharing this information with us! If you face this issue again or if you have any other question, please let us know. Regards, Angélica

Hi Nick, Thank you for the details. The new issue view uses markdown formatting now and not wiki markup. You can find more information here: New Atlassian editor "The editor in the new issue view uses markdown rather than wiki markup. Right now, if you've added wiki markup in the old editor, we'll render it correctly in…

Hi Patrik, I've checked our documentation, tickets and features, but there is no API to customize the customer portal. As a workaround, you can create your own customer portal by following the steps of the documentation below: - Creating your own branded customer portal Hope this helps! Regards, Angélica

Hi Frank, Is this issue happening only on Queues? When did this issue start? Is it affecting all users? Regards, Angélica

Hi Tristan, It's not about complexity, as I mentioned there are many features missing and the print is one of it because the projects were designed to be more simple, with fewer functionalities. I saw that you already added a comment on the feature, now we must wait for our dev team to check the possibilities to implement…

Hi Meg, For now, there are no workarounds for this. After moving the ticket to another project it's necessary to open one by one and change it manually. We also have a feature request suggesting the implementation of a "Bulk update request type": - https://jira.atlassian.com/browse/JSDCLOUD-574 Regards, Angélica