Angélica Luz Atlassian Team

Hi Martin, Yes, but you are using Issues and Filters directly in the project. Please, go to the main page of your instance (Dashboard) and click on Issues and Filters. Regards, Angélica

Hi Nick, This can be done by Clicking on the Profile Icon at the bottom left -> Personal Settings. Under the "Labs" section, disable the "New Jira Issue View". Regards, Angélica

Hi Robin, Sorry, I should have specified. The custom fields are located on Jira Settings > Issues > Custom fields. There you can check if the custom field has a default value by clicking on ... > Configure > Default value. Regards, Angélica

Hi Toby, This issue may be related to the new issue view. Can you please disable the new view and check if the ticket shows the table correctly? This can be done by Clicking on the Profile Icon at the bottom left -> Personal Settings (or Profile). Under the "Labs" section, disable the "New Jira Issue View". Regards,…

Hi Jen, You can create new columns, that will create new statuses, but it won't be possible to edit the workflow to add screens. On the board, click on the + and add "Won't do" and "Duplicated" for example. Regards, Angélica

Hi Aaron, I was able to reproduce the same error on my test instance. I've tried to create an account for my test email and the first email I got pointed to "The link is bad": After that, I clicked to "Go back" and added the email again to resend the invitation and it worked. I tried with another test account as well and…

Hi Nick, Just for us to better understand and help you with this issue, can you please let us know where the wiki markup is not working? I've tested and it works on description and comments on a ticket. Did you use the options on the toolbox? Regards, Angélica

Hi Saurabh, Just for us to better understand and help you with this issue, can you please send us a screenshot showing where would you like to see the preview of the image? Usually, you can see the preview of all attachments when clicking on the card. Regards, Angélica

Hi Sameer, Currently, the only option for customers to find the tickets that they've opened is by clicking on their profile picture, there is no direct link. As a workaround, you can add an announcement banner informing your customers where they can find the tickets. Regards, Angélica

Hi Joshua, I believe that you can do it using the automation. I've created this one as an example: This automation will be applied to all tickets on the project. Can you please test and let us know if it works for you? Regards, Angélica

Hi Adithya, I saw that the ticket was resolved and the resolution was to change the property in the workflow by using jira.permission.edit.group.1. If you have any other question, please post here or feel free to reopen the ticket. Regards, Angélica

Hi Michael, I've checked that the ticket was closed and that you found that there were two rules blocking the activity stream. If you have any other question, please let us know. Regards, Angélica

Hi Ricardo, If these users are not using Jira/Confluence, you can go to Site administration, open one by one and uncheck the application access or delete them. The Atlassian admin is separated because if you have more than one instance, you can manage all users from one URL. Also, on admin.atlassian.com, if you have a…

Hi Martin, It happens because you are trying to edit using the issues and filter directly in the project. If you open the ticket through Issues and filters (not in the project) you will have the option to search for the custom fields. Regards, Angélica

Hi Isaac, The new issue view is not fully ready yet, that's why there is the option to turn the new view off. The dev team will check all the bugs before rollout the final version. For now, please disable the new view. Regards, Angélica

Hi Jonathan, Only customers can receive notifications without having a license, but the notifications that they receive is only related to the ticket that they open or if they are a participant on a ticket. What type of notification that would you like them to receive? Do you have an example of an update that would you…

Hi Nick, This issue that you are facing is a bug that was reported on the link below: https://jira.atlassian.com/browse/JRACLOUD-70692 This issue happens only in the new issue view. A workaround is to disable the new view for now. Please, click on vote and watch to receive updates about the bug. If you have any other…

Hi Pavel, In the next-gen agility project there is no option to edit a workflow, but to add new statuses you can click on the . Then to choose the correct category for each status you can press "." to open the search box or go to Jira Settings > Issues > Statuses and click on "Edit" to change the category. Hope this helps!…

Hi Sophy, I see the create issue screen, so would you like to minimize this screen to copy what is underneath? Please, give us more details about the issue that you are facing. Regards, Angélica

Hi Pavel, Thank you for reporting this issue to us. I've tested on my test instance and I was able to reproduce the same issue using other date custom fields, so this bug is affecting all custom fields related to the calendar. I've created a bug for our dev team to check and fix it: -…

Hi Tristan, The next-gen projects were designed to be more simple then the classic projects, that's why there are many features missing. Related to printing cards, we have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSWCLOUD-17245 Please, click on vote and watch to…

Hi Jason, Currently, it's not possible to edit agent notification. These notifications that they receive is from the system, so we can't customize. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-5425 Please, click on vote and watch to receive updates…

Hi Marcela, This is an expected behaviour and also a benefit of using the simplified workflow. You can found more information on the link below: - Using the Simplified Workflow Regards, Angélica

Hi Jagrut, Currently, it's not possible to manage notification on next-gen projects. Next-gen projects were created to be more simple, so there is no option, for example, to edit workflows. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSWCLOUD-17157 Please,…

Hi Mohsen, If you set the option for customers to create their own accounts when sending an email, it will create a customer account for them, they won't count as a license. You can have as many customers as you need, they don't receive a license because they have limited access only to the customer portal. The…

Hi Jen, The next-gen projects were created to be simple, so there is no option to edit the workflow to add more status or to add a screen to set the resolution. Here is some documentation that may help you to get to know more the next-gen projects: * Managing next-gen project * Working with next-gen Software Project *…

Hi Liam, I've tried to reproduce the error on a test instance, but everything worked as expected. As per I could check on your screenshot, you are not using the "New Jira Experience", is that correct? Can you please enable and test to confirm if the issue will appear? Regards, Angélica

Hi Joakim, I've tested here on my test instance and indeed this option is not available on next-gen projects, only on classic projects. Based on your question, I've created a feature request: - https://jira.atlassian.com/browse/JSWCLOUD-17245 Please, click on vote and watch to receive updates about the feature. If you have…

Hi Özgür, Would it be possible to test using another network? Also, can you please reach out to your network admin to whitelist our Atlassian Cloud IP ranges and domains? They can find the IP ranges and domains on the link below: - Atlassian Cloud IP ranges and domains Regards, Angélica

Hi Dima, Sorry for the misunderstanding, I thought that you were not able to login using your account on BitBucket, not that you couldn't create a new one using the same name. We are glad that you found a solution and everything is working. If you need further assistance, please let us know. Regards, Angélica