Angélica Luz Atlassian Team

Hi Julien, Currently, it's not possible to add more filter in the customer portal as you mentioned. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDSERVER-3932 Please, click on vote and watch to receive updates about the feature. Also, in the comments of the…

Hi Katherine, I've tested here the Automation Lite for Jira Cloud and I was able to update the summary field to append more text. I created the automation for when an issue is created to update the summary: To append more text, you must use {{issue.summary}} that will keep the current summary and then add the text you…

Hi Rogério, I've checked that you opened a ticket with our support related to the same question. I'll be watching the ticket and once it's resolved, I'll post the resolution here. Regards, Angélica

Hi Gezanne, We have an article showing details about next-gen projects and also the difference between next-gen and classic projects: - Everything you want to know about next-gen projects in Jira Cloud Hope this helps! Regards, Angélica

Hi Madhu, Currently, it's not possible to restrict by domains who can create accounts/open tickets. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-868 Please, click on vote and watch to receive updates about the feature. For now, to restrict who can…

Hi there, When you connect AD on Jira it will not map users from Jira to your AD. What you need to do first is to create the accounts that exist on Jira on AD using the same email address that they have on Jira, then you can configure the SSO on Jira to map your users. Regards, Angélica

Hi Ugandren, Currently, it's not possible to add more filters to the customer portal. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-3932 Please, click on vote and watch to receive updates about the feature. Regards, Angélica

Hi Colin, I've tested here using MacOs and the button takes a while (about 5-7 seconds) but it appears. Just for us to better understand what is happening, can you please open the developer tools on your browser and check if some error appears while you are pasting the image in the comment box? Regards, Angélica

Hi Nick, What removes the format of a text is backslash (\): https://www.markdownguide.org/basic-syntax#escaping-characters It will not be the same as it was on the old view, but it will remove the format of the text. Regards, Angélica

Hi Ragnar, Thank you for the details, I've searched for add-ons and workaround for clone and move tickets from a project to another, but I didn't find anything that could help us. We have a feature request suggesting the ability for cloning/moving a ticket: - https://jira.atlassian.com/browse/JRACLOUD-7948 Also, we have a…

Hi Peter, If you can't see the option to create an organization, probably you already created one, so please click on Security and you will be redirected to admin.atlassian.com. On this URL you will see all the organizations that you are an admin and then you can verify a domain. Please, let us know if you can see the…

Hi Jun, Are you using a Classic or Next-Gen Kanban project/board? Can you please tell us the steps you are following to add the status? Regards, Angélica

Hi Sandra, I've checked that you opened a ticket with our support related to the same question. I'll be watching the ticket and once it's resolved, I'll post the resolution here as well. Regards, Angélica

Hi Adriana, When a customer creates a ticket through the customer portal or email, the request type is automatically filled. The satisfaction survey is a customer notification, so they will receive only if the request type is filled. If you and your team are creating requests through the + button, you will see that the…

Hi James, I created the same workflow here but I wasn't able to reproduce. I've found a bug and I would like you to check if perhaps is this issue that is happening on your project: - https://jira.atlassian.com/browse/JSWCLOUD-17160 Can you please validate if the filter has a custom field where some value was deleted?…

Hi Nodar, You can create a report on Jira Service Desk and add series to filter by request type. Here is an example: Can you please test and let us know if it works for you? Regards, Angélica

Hi Gabriel, Currently, it's not possible to integrate JSD with AD. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-1015 We also have a feature suggesting SSO integration with JSD: - https://jira.atlassian.com/browse/JSDCLOUD-630 Please, click on vote and…

Hi Jason, Currently, it's not possible to disable the "Keep me logged in" option. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDSERVER-3749 Please, click on vote and watch to receive updates about the feature. We had a bug reported in 2014 and there is a…

Hi Sergey, Currently, it's not possible to translate the knowledge base based on customers' preferences. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-6296 As a workaround, you can translate the articles for most common languages and add a tag for…

Hi Joe, When a field is created directed in the project, it will only be available for that project, that's why it does not appear in the "Custom fields" menu. I've tested here and this field appears in the same table in the database as any other custom field, but its scope is only for a project. On the project, once you…

Hi Enrique, Would it be possible to generate the backup without attachments in order to test if the download works correctly? Regards, Angélica

Hi Maria, On Site administration > Users there is an option to Export users where it generates a CSV file that you can open on Excel. For customers, you can also download on Site administration > Jira Service Desk > Portal only customers > Export users. Regards, Angélica

Hi Rahul, I've checked for tickets and bug related to this issue but didn't find much information that may help us. I found only one ticket that a customer reported this issue and contacted Tempo support, they asked him to update Tempo, but we don't know if it resolved, can you please try? Also, I found a bug that mentions…

Hi Ken, I've tested here and I believe that we have a field that may help you achieve this. On the custom fields menu (Jira settings > Issues > Custom fields) you can create a Message Custom Field (for view). Then add a default value for this field where you can add a text and a URL. This field will be visible after the…

Hi Madhu, Just for us to better understand, would you like to restrict email for what type of project (Business, Service Desk or Software)? Regards, Angélica

Hi Surinder, I've searched for integration between Jira and Selenium, but there is no official add-on for that. I've found some questions on our community that may help: - Can we run automated selenium test scripts from JIRA ondemand? - "Zephyr with JIRA" integration with Selenium Hope this helps. Regards, Angélica

Hi Pedro, I've opened a ticket on your behalf with our support team because we will need to confirm the instance URL in order to fix the issue. You will receive an email informing the ticket number, then please add a comment on the ticket informing what is the instance URL. Regards, Angélica

Hi Henry, Currently, Jira does not have the feature for asset management, but we have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-1338 Checking the comments on the feature, I've found a documentation where it shows some add-ons that may help you: - Jira for…

Hi Kenio, On User management, click on Product access and then View configuration: Then click on add group and select "Can sign in". All site-admins have access to this configuration. Regards, Angélica

Hi Peter, That's awesome! We are glad that everything is working and thank you for sharing the resolution with us. If you have any other question, please let us know. Regards, Angélica