Angélica Luz Atlassian Team

Hi Richard, It's possible to add approvers based on the request type by creating an automation. I've created one and it works: As you will need to set approvers for different request types, then you will click on "Add branch", then it will look like: When it happens... Issue created If these match... Issue matches:…

Hi Cathy, You must check if the customers have permission to find other customers. Please, go to the Project settings > Customer permissions > "Who can customers share requests with?" > "Any customer or organization, by searching this project. Choose this option to allow customers to search their organization for…

Hi Arun, Currently, Widget only works with login-free portal and when we change the option for customers to do not create their own accounts, it shows this message: We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-5861 Please, make sure to watch and vote…

Hi Brian, On the sidebar, below the Dashboards, you will see the option "Projects" where you can see all the projects that your admin gave you access. If there is Bitbucket linked on the instance and you have access to it, you need to click on on bottom left and select Bitbucket. Regards, Angélica

Hi Ralph, Thank you for reporting this issue and also sharing the feature request with everyone. I also want to share with you another feature request about the translation of the setup email: - https://jira.atlassian.com/browse/JSDCLOUD-5859 If you have any other question, please let us know. Regards, Angélica

Hi Lisa, Currently, it's not possible to export cards from the backlog view. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSWCLOUD-13577 Please, click on vote and watch to receive updates about the feature. Regards, Angélica

Hi Michael, Next-gen are independent projects, so the fields created on each project cannot be used on Classic projects. Also, the reason why the JQL is not working is that the only supported operators for text are: If you have any other question, please let us know. Regards, Angélica

Hi Garret, Currently, it's not possible to customize the project sidebar. We have two feature requests suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-60880 - https://jira.atlassian.com/browse/JRACLOUD-69088 Please, click on vote and watch to receive updates about the feature.…

Hi Eloy, The components appear only on Classic projects. The project that you created that has fewer features are next-gen projects. Please, check our documentation for more details about next-gen projects and let us know if you have any other question: - Everything you want to know about next-gen projects in Jira Cloud -…

Hi Kyle, Sorry for the misunderstanding, indeed the fields created in the next-gen project are independent and the workaround provided on that feature will not be applied to the new projects. I've created a new feature request based on your question: - https://jira.atlassian.com/browse/JSWCLOUD-17311 Please, click on vote…

You are always welcome Ugandren! If you have any other question, please count on us. Regards, Angélica

Hi Peter, Awesome! Glad that we could help. Have a great week! Regards, Angélica

Hi Martin, Sure, no problem: Thank you for the details and sorry for the misunderstanding. I was able to reproduce the error here and I found the bug related to this: - https://jira.atlassian.com/browse/JRACLOUD-69876 Please, click on vote and watch to receive updates about the bug. Regards, Angélica

Hi Sydney, Currently, this functionality only works on Next-Gen projects and it's not possible to add the same on Classic projects. Based on your question, I've created a feature request for our dev team to check and perhaps add it in the future. - https://jira.atlassian.com/browse/JSWCLOUD-17306 Please, click on vote and…

Hi Shailendra, I've checked that your instance is working normally and I was able to see that you have all admin access. What error are you facing when trying to access your instance? Regards, Angélica

Hi HelmichD, Currently, there is no workaround available. Once we have a workaround, the bug will be updated, so please make sure to watch to receive all future updates. Regards, Angélica

Hi Sabat24, Currently, it's not possible to edit the issue through the edit issue screen and to log work. We have feature requests suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-70073 - https://jira.atlassian.com/browse/JRACLOUD-70213 About the issue security, this is actually a…

Hi Drew, You are correct about option 1, if you have 200 organizations, you will have to create 200 "Ifs". We also thought about queues to filter the tickets, but it would be necessary to create 200 queues as well. Unfortunately this is the options that we have, otherwise, we will need the feature to be implemented.…

Hi Tim, Next-gen projects are independent projects and work without any shared configuration, for example, fields, issue types, permissions, workflows, screens), so it would not be possible to have a default configuration for next-gen projects. Regards, Angélica

Hi Kundan, Currently, the supported identity providers are Azure, Bitium, Centrify, Okta and OneLogin. You can find more information on the link below: - SAML single sign-on If you have any other question, please let us know. Regards, Angélica

Hi Hrnjaz, We are glad that everything is working and thank you for sharing the resolution with us. If you have any other question, please count on us! Regards, Angélica

Hi Adriana, This is the issue type, but what triggers the notification is the request type and this field cannot be added on the "Create screen". So to fix the issue you need to create the automation to set the request type, so all tickets created through Jira (+ button), the request type will be filled automatically and…

Hi Ugandren, Sure, here are some useful links about workflows: Working with workflows Managing your workflows And this is our recent video about Jira Service Desk Cloud: Unlocking New Opportunities With Jira Service Desk Cloud Hope this helps! Regards, Angélica

Hi Melle, This issue that you are facing is actually a bug, you can find more information on the link below: - https://jira.atlassian.com/browse/JRACLOUD-69876 Please, click on vote and watch to receive updates about the bug. Regards, Angélica

Hi Peter, Now that the domain is verified, you must follow the steps provided in the documentation below in order to change the project email: - Configuring Jira Cloud to send emails on behalf of your domain Please, give a try and let us know how it goes. Regards, Angélica

Hi Enrique, Thank you for the test. I've opened a ticket with our support since we will need to access your instance in order to test and fix the issue. You will receive an email informing the ticket number and soon we will contact you. Regards, Angélica

Hi Pavel, So sorry, I thought that I added a status that already existed on the system, so I thought that it would appear. Now I created a new one with a different name and confirmed that it does not appear, that the status that we create on next-gen project it only works for that project. I tested here and all new status…

Hi Martin, Thank you for the details and sorry for the misunderstanding. I was able to reproduce the error here and I found the bug related to this: - https://jira.atlassian.com/browse/JRACLOUD-69876 Please, click on vote and watch to receive updates about the bug. Regards, Angélica

Hi James, The changes to the new UI was already applied to Jira Cloud for a while, but Server won't receive the same changes. Server will also receive updates in the UI, but we still don't have a date for that. You can find more information on the link below: - Coming soon: Updated look and feel for Jira Server Regards,…

Hi Drew, We found two workarounds that may help you: 1 - Automation: Create an automation that checks if the reporter is a member of an organization and then edit a field, for example: WHEN: Issue created IF: Issue matches: reporter in organizationMembers("org1") THEN: Edit issue > Field > Choose the field and type the…