Angélica Luz Atlassian Team

Hi Robert, In order to fix this issue, we will need to make some changes on our side and that includes to access your instance, so I've created a ticket with our support. You will receive an email informing the ticket number and soon we will contact you. I saw that you are a member of 4 different cloud instances, so if…

Hi Ahsan, You can use both methods at the same time by integrating Google via SAML, but it will not be possible, for example, to separate users that will log in via Google and users that will log in via IDP. I believe that the best option is to create a trial instance to test, so your users will not be affected. Regards,…

Hi Matouš, Just for us to better understand and help you with this issue, can you please let us know what changes that you would like to see in the original ticket when the linked issue is modified? What are the project type of the original ticket and the project type that the linked issue is created? Regards, Angélica

Hi Romer, Are you using the API provided on our documentation? Create organization Create customer As per I could check, there is no restriction to add more than one customer. Can you please send us the errors that you are receiving? Regards, Angélica

Hi Brian, I've tested using Firefox, the same version as you are using, but on MacOS 10.12.6 and it worked. Have you tested on Firefox using incognito mode? Does it works correctly on Chrome? Regards, Angélica

Hi Madhu, Just to make sure we are on the same page, where did you configure your mail handler? On Jira we have two options: 1 - Jira Settings > System > Incoming email. This option is for Jira SW projects. It can be used for JSD projects, but it's not recommended because JSD has its own mail handler. 2 - Jira settings >…

Hi Cathy, We are glad that it's working! Actually, the option should work, because as it says, they could share with anyone. Here is a brief explanation of each option: Other customers in their organization. If they're not in an organization, they won't find anyone. * If this option is selected, customers will see the…

Hi Charisma, Currently, it's not possible to add color to components. I've searched for add-ons on our marketplace, but I didn't find anything that could help us. If possible, give us more details about why do you need to change the color of the components. Then we can create a feature request suggesting the implementation…

Hi Deter, Currently, it's not possible to set a default home screen. The question that you linked here is related to Jira Server, where this option is available. For Cloud, we have some feature requests suggesting the implementation of this ability: - Ability to set a JIRA Agile board as home page in Jira new UI - As a…

Hi Mindy, The New collapsed navigation was introduced on Atlassian Cloud changes Oct 8 to Oct 15 2018 and this feature will be rolled out to everyone soon. To open the sidebar, you just need to hover the mouse over it. We already have a feature request suggesting that the sidebar gets collapsed even if we hover the mouse…

Hi Søren, I faced this issue on my test instance as well but using Firefox. I logged in using my test account and Firefox was in Portuguese. The language on personal settings was set to English, also the System language (Indexing language and Default language) was set to English. The workaround was to change the personal…

Hi Vega, When creating a new field on a next-gen project, we first create for one issue type and then we can just drag and drop for other issue types available in the project. The new field should be applied to old and new tickets. Have you tried to add another issue type and add this field in order to test? Have you…

Hi Manjunath, I've checked on our marketplace that there are only Hangouts for Jira and Confluence Cloud. Can you please share with us the link of the add-on that you installed on your Jira Server? I've checked on other questions and currently, there are no Hangouts add-ons for Server. Regards, Angélica

Hi Les, Can you please send us a screenshot of the error for us to better understand what is happening? Also, can you open the developer tools on your browser and check if it shows any error? Can you test using another browser or incognito window? Regards, Angélica

Hi Ghanshyam, Currently, it's not possible to export a single project on Jira Cloud. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-34307 Please, click on vote and watch to receive updates about the feature. For now, you must filter the tickets from…

Hi Sandeep, I would like to try to reproduce this issue here, can you please let us know what gadget are you using? Then I can create a dashboard and use the same gadget to check if this dots will appear. Regards, Angélica

Hi Ugandren, Yes, all projects have a menu for reports where it already has some reports created by the system, but you can customize and create new reports. You can find more information on the documentation below: - Setting up service desk reports Regards, Angélica

Hi Henry, I've tested on my test instance and on a next-gen board, when we move a ticket to a "Done" column, it gets automatically resolved. Tickets with a resolution do not appear in "Assigned to me", but a ticket that is closed and the resolution is not set, it still appears as "Open". Did you add a new status to the…

Hi Lou, Currently, it's not possible to print cards when using next-gen projects. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSWCLOUD-17245 Please, click on vote and watch to receive updates about the feature. Regards, Angélica

Hi Mark, I've tested using the same fields and options on two different next-gen projects (issue type Story) and it appears normally for all old and new tickets. As the next-gen projects are independent of other projects, indeed we must create manually the fields for all projects and issue types. Can you please delete the…

Hi Saja, When we create a new project, it's possible to associate only one email for the customers to create tickets, so it's not possible to add one email for each organization. We have a feature request suggesting the implementation of the ability to associate multiple email addresses with a single project: -…

Hi Peter, For someone to receive a notification of a service desk ticket, they must have access to the ticket, so it's possible to do this only with customers and users that have an account and has permission in the project, but you can send email about a ticket to an "external user" using the add-on Email this issue. By…

Hi Christopher, Currently, it's not possible to customize the customer portal. The searches are limited to the filters that already exists in the portal. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-4384 Please, click on vote and watch to receive…

Hi Lisa, You are always welcome! If you have any other question, please let us know. Regards, Angélica

Hi Brian, That's odd, the sidebar should appear on the left side: Have you tried to test using another browser or incognito? When did this issue start? Is there any other user that has the same permissions as you facing this issue? Regards, Angélica

Hi Francesco, Currently, it's not possible to customize the projects' page. We had a feature request that was closed in 2014, but at that time we didn't have the new Jira experience, so I've created a new one based on your question: - https://jira.atlassian.com/browse/JRACLOUD-71058 Please, click on vote and watch to…

Hi Rezart, I've checked that you opened a ticket with our support related to the same question and some documentation was already sent to you. We have to change the type from "Software" to "Service desk"? If do it what happens in software project? No, you don't need and should not change the project type. If you change…

Hi Madhu, If your service desk project is set for the customer to create their own accounts, when they open a ticket through the customer portal or email, they will be customers (non-licensed) and not users (licensed). If users are being created on your instance, perhaps another configuration was set instead of the right…

Hi Zach, Just for us to better understand the configuration that you would like to have on a "sprint view", could you please send us a screenshot pointing where the links should appear? Regards, Angélica

Hi Colin, I've tested on a laptop using Win10 and the latest version of Chrome and it works normally. Would it be possible to test using an incognito window? I saw that you are using some extensions on your browser, so it would be great to disable the extensions or test using incognito. Regards, Angélica