Angélica Luz Atlassian Team

Hi @Beatriz Aparecida Feliciano, I saw that you are an administrator on the instance, but I would like to confirm if you are a project administrator. Only project administrators can add users to a project. Please, open the project and check if you can access the option "Project settings". If so, click on People > Add…

Hello Michal, Thank you for getting in touch with Atlassian Community! It's not possible to merge users on Jira. As the user already has an Atlassian account associated with the email, only they can delete the account on id.atlassian.com. If you have any other question, please let us know. Regards, Angélica Edit: I removed…

Hello Christian, Thank you for getting in touch with Atlassian Community! The feature in Jira Software works the same as on Service Desk, it's necessary to connect to a space and then only the pages of that space will show for agents. Currently, the ability to link only pages from different spaces is not on the roadmap.…

Hello Nick, Thank you for getting in touch with Atlassian Community! Just for us to better understand and help you with this issue, can you please let us know if this is happening only with Andrew? Is it happening on all tickets and projects where you try to add Andrew as the assignee? Was there any change before this…

Hello Rod, Thank you for getting in touch with Atlassian Community! Just for us to better understand and help you with this question, we just would like to confirm if records mean only their accounts or if you need to move their tickets from one project to another. If you need to add their accounts from one project to…

Hello Ann, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to change the layout or make further customization of the customer portal. In this case, the button appears on the bottom of the page, because you are using the feature "Category", so all categories/articles that appear on the…

Hi Colin, That's awesome! Thank you for sharing this information with us. If you face this issue again, please let us know. Regards, Angélica

Hi Colin, That's awesome! Thank you for sharing this information with us. If you face this issue again, please let us know. Regards, Angélica

Hi Mukhlisz, I've tried to reproduce this issue here, but nothing happens after I press enter. What is your Jira version? Maybe it's different than the one I was testing. What is the browser that you are using? Have you tested using another one? Can you please open the developer tools on the browser to check if something…

Hello Harshal, Thank you for getting in touch with Atlassian Community! The feature "Pages" on Next-gen projects allows you to link space and create pages in the project, so agents can easily access. It was possible to link pages directly in the ticket, but on the new issue view, this feature was not implemented yet. We…

Hello Heaven, Thank you for getting in touch with Atlassian Community! Currently, the only option to get the log work is by exporting all fields (Export Excel CSV (all fields)), since this column can't be added on the results to export. We have a feature request suggesting the implementation of this ability: -…

Hello Joe, Thank you for getting in touch with Atlassian Community! Just for us to better understand and help you with this issue, can you please send us a screenshot of the screen where you see these versions of the workflow? I've tried to reproduce here, but I'm not sure if I was checking the correct page, so with the…

Hello Parag, Thank you for getting in touch with Atlassian Community! You can change the start and end date of a sprint through the backlog. Please, go to the backlog and on the ... click on "Edit sprint", change the dates and click on "Update". Hope this helps! Regards, Angélica

Hello Koen, Thank you for getting in touch with Atlassian Community! Atlassian access is available only for Cloud products. It works only for Jira Software, Jira Service Desk, Jira Core, Confluence, and Bitbucket Cloud. Regards, Angélica

You are always welcome Florian! Regards, Angélica

Hi John, This email that shows on notifications it's not possible to hide, but you can change to another one. To do this, you must have a verified domain. You can find more details on the documentation below: - Configuring Jira Cloud to send emails on behalf of your domain Regards, Angélica

Hi Micaël, It's not possible to force the formatting, currently, it applies only on the new issue view, but soon all screens on Jira will have Markdown. Regards, Angélica

Hello Charles, Thank you for getting in touch with Atlassian Community! When the project is set to do not create an account for customers, if someone that doesn't have an account sends an email, it will only show on the logs the message: Signup is not currently available. Currently, it's not possible to configure a reply…

Hello Sonu, Thank you for getting in touch with Atlassian Community! Just for us to better understand and help you with this issue, can you please share with us where the project name shows correctly and where it shows wrong? Have you updated the project name also on Project settings > Portal settings? Regards, Angélica

Hello Pooja, Thank you for getting in touch with Atlassian Community! Just complementing Jack's response, I would like to share the feature request that suggests the Approval to work via email: - https://jira.atlassian.com/browse/JSDCLOUD-4349 Please, click on vote and watch to receive updates about the feature. Regards,…

Hello Wagner, Thank you for getting in touch with Atlassian Community! The values of the field approvers, the same as other custom fields, must be updated manually, it's not possible to do this via automation, for example. We have a feature request suggesting the implementation of this ability: -…

Hello Praven, Thank you for getting in touch with Atlassian Community! The new issue view uses markdown formatting now and not wiki markup. You can find more information here: New Atlassian editor "The editor in the new issue view uses markdown rather than wiki markup. Right now, if you've added wiki markup in the old…

Hello Jane, Thank you for getting in touch with Atlassian Community! Next-gen projects were created to be more simple, so currently it's not possible to create a filter for Burnup and Velocity reports. We have some feature requests related to filters for next-gen, but nothing related to reports: - Roadmap Epic filter in…

Hi Gary, We don't have support by phone. I just sent a message to our customers' advocates about the ticket and also added your other email as a participant on the ticket. Soon, someone will add a comment and you will receive a notification. If you don't receive any notification on both of your emails, please let me know.…

Hi Gary, That domain is from your email. I just added that example to do not add your entire email in this public thread. I saw that you have two accounts on the instance, one is the same email that you are using here on community and the other email is with the domain that starts with "mc". As you already have a ticket…

Hello Gustavo, Thank you for getting in touch with Atlassian Community! It's possible to automatically close a ticket in Jira SW when a linked ticket from SD is closed. To make this you will have to use the add-on Automation for Jira. In order to test, you can use the free version. Just remember that the tickets must be…

Hi Da Guo, I've searched for similar cases and I didn't find issues with the message "we couldn't save your email change. please try again", can you send us a screenshot of this error? Where is it appearing? I found a bug that may be related, but the message that appears on the developer tools, appears in the UI in this…

You are welcome Brody! Hope you have a good day. Regards, Angélica

You are always welcome Vasiliy! Have a good day. Regards, Angélica

Hi @T P, I've checked on some related tickets that this error message appears when the customer already has an account as an internal user or an inactive account. Can you please check if this customer has a duplicated account on Site administration > User or Site administration > Jira Service Desk > Portal only customers?…