Angélica Luz Atlassian Team

Hello Joel, Thank you for getting in touch with Atlassian Community! Currently, the only option to create customers via email is by selecting the options below: As per I could understand, you would like to restrict the sign up to specific domains, is that correct? If so, currently, it's not possible to configure it. We…

Hello Martin, Thank you for getting in touch with Atlassian Community! With the new markdown editor on the new issue view, to add a link to a ticket you must click on "Link" on the comment/description box and search for the ticket and then click to add the link on the comment: Hope this helps! Regards, Angélica

Hello Maxime, Thank you for getting in touch with Atlassian Community! For internal users to be only customers on a Jira Service Desk project, you just need to remove them from the group jira-servicedesk-users, so they won't be able to access the project internally, only through the customer portal. Portal only customers…

Hello @Gary Holman, Thank you for getting in touch with Atlassian Community! I saw that you opened a ticket with our customer advocates and also I just confirmed that you have two accounts on your cloud instance. One account that has the same email that you are using here on community is deactivated and this account does…

Hello Brody, Thank you for getting in touch with Atlassian Community! You can find available variables on Project Settings > Customer notifications > Edit templates > Insert variables and the event name is not available to add on notifications. We have a feature request suggesting to include more variables: -…

Hello Mukhlisz, Thank you for getting in touch with Atlassian Community! Just for us to better understand and help you with this issue, can you please let us know if you are using Jira Server or Cloud? What is the project type where this issue is happening? Is it Software, Service Desk or a Business project? Would it be…

Olá Cristiano, Apenas para que possamos entender melhor e te ajudar, poderia nos confirmar se esse quadro seria uma Board do Jira Software ou um Quadro do Trello? Atenciosamente, Angélica

Hello Wendy, Thank you for getting in touch with Atlassian Community! I've tried to replicate this issue on my local instance, but it works normally. Can you please test opening the backlog page and add the components in order to check if the colors will appear? We have some bugs related to colors on boards, can you check…

Hi @David Eedle, Thank you for helping us with this test. This issue that we are facing was reported as a bug and it's only related to Firefox because Firefox is able to read this file, that's why it does not download the CSV. - https://jira.atlassian.com/browse/JSDCLOUD-6458 Please, click on vote and watch to receive…

Hi @Maria Burrows, You can export users directly from the database. Please check the steps on the documentation below: - How to export users to CSV from a JIRA application Regards, Angélica

Hello Adam, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to manage permissions on next-gen projects. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSWCLOUD-17159 In line with our Feature Request Policy, we'd suggest you…

Hello John, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to anonymize the reporter's information. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-6173 In line with our Feature Request Policy, we'd suggest you vote…

Hello Jon, Thank you for getting in touch with Atlassian Community! I've checked that there is another option on Automation for Jira that also copy a comment, can you please try to use {{issue.comments}}? Also, can you please check the audit log in the automation? It will help us to check what is causing the issue.…

Hello Sam, Thank you for getting in touch with Atlassian Community! Currently, the option to link Jira Issue, Web Link and Confluence pages since the External Web Links is not available on the new issue view. We have two feature requests related to this: - https://jira.atlassian.com/browse/JRACLOUD-70211 -…

Hello Micaël, Thank you for getting in touch with Atlassian Community! Currently, the new issue view shows all custom fields on the right side of the ticket and it's possible to change the position only on the right side. We have a feature request specifically for the text field: -…

Hello Brent, Thank you for reaching out to Community! Currently, the list of articles shows only the first two lines of the article and it's not possible to customize. The workaround is to add a brief summary at the beginning of the article directly in Confluence. We have a feature request related to all new features in…

Hello Brent, Thank you for getting in touch with Atlassian Community! I've tested on my local environment and I faced the same issue on different browsers, but this is expected since these images are on Confluence. Customers would only be able to open these images if they could access directly in Confluence, otherwise,…

Hello Jay, Thank you for getting in touch with Atlassian Community! The new issue view uses markdown formatting now and not wiki markup, that's why it's not working as it worked on the old view. You can find more information here: New Atlassian editor The editor in the new issue view uses markdown rather than wiki markup.…

Hi Justin, Using the new markdown editor you must follow the steps provided here. This is the most similar to [^file.txt] where it used to work on wiki markup editor. Regards, Angélica

Hi Mike, In order to better investigate and help you with this issue, I opened a support ticket, so we can check the board and try to replicate here. You will receive a confirmation email and soon someone will contact you. Regards, Angélica

Hello Josh, Thank you for getting in touch with Atlassian Community! Currently, next-gen projects do not support Zephyr Test issue type. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-70685 Please, click on vote and watch to receive updates about the…

Hello Alamos, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to sync users from Server to Cloud. The only way to add all users from Server to Cloud is by migrating all information, but it will wipe your entire Cloud instance. You can find more information on the documentation below: -…

Hello Jeff, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to move or minimize the screens in order to copy text or to click on another menu. Also, I didn't find any feature request related to this. Please, feel free to create a feature request on jira.atlassian.com on the project…

You are always welcome Bárbara! Happy new year 🎉 Regards, Angélica

Hello Alianna, Thank you for getting in touch with Atlassian Community! If you set a screen to add a comment when an issue is resolved, the customer will receive a notification informing why the issue was resolved. This is an example of my test instance, I just added a comment "This issue was resolved": You can find more…

Hello Ben, Thank you for getting in touch with Atlassian Community! When we create a backup from Server to migrate to Cloud, all projects will be migrated and it also includes fields, issue types, workflows. Please, check our documentation for more information: - Migrating from Jira Server to Jira Cloud If you have any…

Hello Vasiliy, Thank you for getting in touch with Atlassian Community! This issue that you are facing is a bug. You can find more information on the link below: - https://jira.atlassian.com/browse/JRASERVER-67329 Please, click on vote and watch to receive updates about the bug. Regards, Angélica

Hello Jessica, Thank you for getting in touch with Atlassian Community and thanks for reporting this issue. I was able to replicate the same behaviour on my test instance and opened a bug for our dev team to check the issue: - https://jira.atlassian.com/browse/JSDCLOUD-7880 Please, click on vote and watch to receive…

You are always welcome Jelena! If you have any other question, please count on us 😃 Regards, Angélica

Hi Rowan, If their accounts are already from Google, which means that they have a Google ID, they will be able to login with Google even if they are not synced on GSuite. Regards, Angélica