Angélica Luz Atlassian Team

Hello John, Thank you for getting in touch with Atlassian Community! When a user has access to only one product, they can ask for an admin to give access to another product and to make this request, they can use the "Access request". For example, the user is using Confluence and on the page, there is a Jira ticket linked,…

Hi Kevin, You can create a feature request on jira.atlassian.com on the project CLOUD, because it applies to Jira and Confluence. The only feature that may be related to what you need is JSDCLOUD-630, but in this case is for customers and not users. Please, feel free to raise a feature request adding the details about why…

Hello Carlos, Thank you for getting in touch with Atlassian Community! Currently, there are no automation or option to bulk add users to a service desk project as customers. A workaround is to export the list of users and edit the list by separating the emails by a comma, then on the customers' page you can paste and add…

Hello Antonio, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to restrict access to the customer portal based on domains. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-868 Please, click on vote and watch to…

Hello Mauro, Thank you for getting in touch with Atlassian Community! Just to make sure that we are on the same page, you are talking about the Site administration > Users, is that correct? If so, can you please let us know what properties are missing? Also, can you give us more details about what do you need to change?…

Hello Ben, Thank you for getting in touch with Atlassian Community! Next-gen projects don't have the option to manage permissions, so all data of this type of project will be restricted. To add the option to login on the feed, please use the workaround below: You may need to log in to Jira to view restricted data in your…

Hello Christian and welcome to Atlassian Community! When a new account is created on the instance, even using an email from a verified domain, this email must be also be verified. To verify the account, please ask the user to perform the following: * Access https://id.atlassian.com and click on 'Can't log in?' link * Type…

Hello Giovanni, Thank you for getting in touch with Atlassian Community! Just for us to better understand and help you with this issue, can you let us know from where the screenshot is? Only seeing this piece we were not able to recognize if it's on Confluence, Jira of if it's an add-on. If possible, share with us the…

Hello Jose, Thank you for getting in touch with Atlassian Community! For you to receive emails when a ticket is created, you can add yourself on the event "Issue created" on the notification scheme. Please, go to the project settings > Notifications > Actions > Edit notifications > Add. On this page, you can add only you…

Hello Ben, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to set a notification when there are many logins failed attempts. We had two feature requests in the past that was already closed as "Won't do", but I've recreated one of the features: -…

Hi Danny, Thank you for the details. I've created a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-71456 Please, click on vote and watch to receive updates and also feel free to add a comment on the feature. Regards, Angélica

Hi Erick, There is an option to disable/hide the development panel in Jira, but it will not work for next-gen because for now, we don't have the ability to edit permissions on next-gen. Here is the documentation where it shows how to remove: - How To Remove or Edit Access to Development Panel Here is the feature request…

Hello Nate, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to change the text on the login page. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDSERVER-330 In line with our Feature Request Policy, we'd suggest you vote…

Hello Yessica, Thank you for getting in touch with Atlassian Community! When a notification is not sent for the customer, the main reason is that the issue was opened through Jira (Create or + button) and not the customer portal, so the request type is set as "No match". The request type is what triggers the notification…

Hello Tal, Thank you for getting in touch with Atlassian Community! Portfolio also has a roadmap, the design is different from the next-gen projects. Please, check the documentation below and also some tutorials to find more details about the roadmap: - Getting started with Portfolio for Jira - Video tutorials If you face…

Olá Kelwin, Obrigada por entrar em contato com o Atlassian Community! Para excluir a tarefa você primeiro precisa arquivar a mesma. Abra a tarefa e no lado direito clique em arquivar: Após isso irá aparecer em vermelho a opção de excluir: Atenciosamente, Angélica

Hello Kirsty, Thank you for getting in touch with Atlassian Community! Just for us to better understand and help you with this issue, can you please let us know if this issue is happening with all notifications? Did you add the language and also enabled it for the customers? Is it happening for any language? Please, check…

Hi Hristina, The custom email address is added directly in the service desk project on Project settings > Email requests. This option is better for SD because you can check the logs directly on "View log" to see if there was an error on a ticket creation, for example. You can check the documentation below for more details:…

Hi Venecia, I've added 800 issues on the board here and wasn't able to replicate the issue, it loads normally. To better investigate the issue, I've opened a ticket on your behalf with our support, so we can check your instance and check the board. You should have received an email informing that the ticket was opened and…

Hi Andy, Thank you for sharing with us! Jira is always receiving updates, so your instance is updated but the documentation is still showing the old steps. Once again, thank you for posting the steps. Regards, Angélica

Hello DF, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to configure the customer portal to show the articles on the entire page. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-3983 In line with our Feature…

Hi Ed, Next-gen projects have by default the New issue view, so if you disable this new view on your profile, for example, it won't affect next-gen projects, because it was already created with this new view, that's why the feature request JRACLOUD-69751 also applies to next-gen projects. Regards, Angélica

Hello Paul, Thank you for getting in touch with Atlassian Community! Next-gen are independent projects, so all the settings are specific for each one, so if you create issue types, custom fields, it won't be available for any next-gen or classic projects. Please, check the article below to find more information about…

Hi Judit, Using this option they will create their own account, but they won't count on your billing, you just need to make sure to uncheck all "Product access" so they won't be part of any group on your instance. Admins will have to add them to the project on the customers' list: Admins will receive an email for every new…

Hi Akshay, Thank you for the details. Currently, it's not possible to use the search on the customer portal to find other information like custom fields. We have a feature request suggesting the implementation to search for other types of fields in the customer portal: - https://jira.atlassian.com/browse/JSDCLOUD-3424…

Hello Rene, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to change the Atlassian Cloud URL. We have a feature request suggesting the implementation of this ability which was already accepted: - https://jira.atlassian.com/browse/CLOUD-7184 Please, click on vote and watch to receive…

Olá Ana, seja bem vinda ao Atlassian Community! Apenas para que possamos entender melhor o problema que você está enfrentando, gostaria de confirmar se essa falha está ocorrendo no Confluence ou em algum projeto de Jira Software. Você poderia nos enviar um screenshot de onde não está aparecendo a opção pra você editar o…

Hello Kevin, Thank you for getting in touch with Atlassian Community! To be able to use SAML with your Cloud instance there are some steps that you need to follow and it includes to verify the domain to prove that you own that domain. It's not possible to bypass this verification to allow them to log in using SSO. These…

Hello Melissa, Thank you for getting in touch with Atlassian Community! Once you have a login-free portal, all the request types available for this project will be visible to all customers. So, for example, if a customer has access to only one portal, if you have another project and change it to login-free, the customer…

Hello Melissa, Usually, when emails are flagged as spam, it's necessary to whitelist all our domains to make sure that nothing will block the notifications. Please, ask your IT manager to whitelist the domains below: Atlassian Cloud IP ranges and domains Allow these domains for Atlassian Cloud and related services:…