Angélica Luz Atlassian Team

Hello Melissa, Thank you for getting in touch with Atlassian Community! I've checked that you created this question which is related to this one here and you already found out that the notifications are sent as spam. We are investigating and soon we will give an update on the other question. Regards, Angélica

Hello Natalia, Thank you for getting in touch with Atlassian Community! Currently, it's not possible for an admin to create more than one organization. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/ACCESS-41 Please, click on vote and watch to receive updates…

Hello Danny, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to customize the sidebar. I've searched for feature requests, but there is only one related to project sidebar. Can you please give us more details about why do you need to customize it? Do you need the ability to add and…

Hello Henry, Thank you for getting in touch with Atlassian Community! I saw that you opened a ticket with our support related to the same question. To avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.…

Hello Shrikant, Thank you for getting in touch with Atlassian Community! I saw that you opened a ticket with our support related to the same question and they are already helping you there with this question and some other questions as well. Just to let you know that once the SAML is correctly configured for your instance,…

Hello Fran, Thank you for getting in touch with Atlassian Community! When you verify the domain and activate SAML on your instance, the users from this verified domain will be able to use SSO and you will be able to manage their accounts (change email and full name for example). The users who are not from this domain will…

Hi Lionel, I'm sorry about that, I should have asked you if you have a Server or Cloud. This feature is only available for Jira Cloud for now and for Server we have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDSERVER-819 Please, click on vote and watch to receive…

Hi Alexis, A customer can choose an approver through the customer portal and they can choose the manager if you add those managers to a list for them to select. Related to change the assignee, customers can't do this on the customer portal and also the own reporter (if it's a customer) they can't be the assignee of their…

Hello Ravindar, Thank you for getting in touch with Atlassian Community! Can you please give us more details about what help you need? What identity provider will you set up with Jira? Please, check the documentation below that has all the steps to create an organization, verify domain and set up SAML : - Set up an…

Hello Jeff and welcome to Atlassian Community! This issue that you are facing is actually a bug that was reported on the link below: - https://jira.atlassian.com/browse/JRACLOUD-70037 Please, click on vote and watch to receive updates about the bug. If you have any other question, please let us know. Regards, Angélica

Hello Yew and welcome to Atlassian Community! You are right! If the user is not able to see the ticket, the most probable cause is permission. You need to go to the JSD project, on People's page and check if the user was added in the role "Service Desk Team", also this user must have a JSD license. Can you please check if…

Hello Erick, Thank you for getting in touch with Atlassian Community! As your instance is integrated with GitHub, the development panel will show on all Jira Software projects, it's not possible to remove it. It also happens for add-ons like Tempo, Portfolio, for example, once you install it will show on all projects where…

Hello Olga, Thank you for getting in touch with Atlassian Community! All opened tickets where the customer has access on the customer portal, it can be created by the customer, pending approvals and shared with the organization they are part of, it will show on "Requests". It's not possible to edit or customize this menu.…

Hello Andy and welcome to Atlassian Community! As she was receiving notification before, probably some change was made on her profile or on the notification scheme. Was she removed from groups on Site administration > Users? You can also check the changes on Jira settings > System > Audit log and filter by her name.…

Hello Andrea, Thank you for getting in touch with Atlassian Community! Usually, the assignee receives an email when the customer adds a comment on the ticket. To check this you must go to Project Settings > Notifications. As per your description, you were trying to configure this on Customer notifications, and this option…

Hi Roland, Are you and the other team members using the same network and users that are not facing the issue using another network? Can you check with your IT manager if our IPs and domains are whitelisted? They can find the information here. As this issue happens from time to time and we can't replicate here, it looks…

Hello Hristina and welcome to Atlassian Community! Just to make sure that we are on the same page, can you please let us know if you are using the Jira Service Desk mail handler or Jira Core mail handler? As you are using SD we suggest using a custom email address to your service desk because it works better when receiving…

Hello Hanna and welcome to Atlassian Community! When we link GSuite and sync users, they will receive the default groups (Product access), usually, the groups are jira-servicedesk-users, jira-software-users, jira-core-users, confluence-users, for example, and these groups give access to the products. It's not possible to…

Hello Praveen and welcome to Atlassian Community! When we browse an image to attach to Service Desk, this screen should appear, so you can choose "Share with customer" or "Add to issue only". If selecting "Add to issue only" the attachment will be visible only for agents that have access to the ticket, then if you want the…

Hello Seejo and welcome to Atlassian Community! You have three options for Next-Gen projects: Open, Limited and Private. In this case, you must choose between Limited and Private. The difference is that Limited will allow anyone to view and comment on issues and Private will allow only people that admins add to the project…

Hi Venecia, I've tried to reproduce this behaviour on my test environment, but it worked normally. Just to make sure I'm following the same steps, you are using the filter "Only my issues" and when you refresh the page it shows other issues and then it filters again to show only your issues, is that correct? I tested here…

Hello Mauro, Thank you for getting in touch with Atlassian Community! I've checked that you opened a ticket with our support related to the same question. As mentioned on the ticket, we have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-1954 Please, click on…

Hello Brittony, Thank you for getting in touch with Atlassian Community! When resetting user's password it will reset for the Atlassian account, so they receive only one email. If they use the same email address to log in on multiple instances, as this change applies to the account, they will use the same new password for…

Hi Yeni, Currently, Parallel Sprints are only available for the classic Scrum project template. You can find more information on the documentation below: - Using parallel sprints - Working with next-gen Software projects If you have any other question, please let us know. Regards, Angélica

Hello Tom, Thank you for getting in touch with Atlassian Community! Currently, only us from Atlassian are able to remove community accounts, so your account is still active here. I've already sent your email and ID to the team responsible for that and soon your account will be deleted. We must wait at least 24 hours. Also,…

Hello Ben, Thank you for getting in touch with Atlassian Community! There are two options where you can allow access to users: Site access and Access Requests. Site access: You will choose the option "Anyone with one of the following email address domains can join" and add the domain. So, their accounts will be created,…

Hello Max, Thank you for getting in touch with Atlassian Community! As per I could understand on the email, you just need to add the user to the "Browser users and groups" permission on Global permissions. Related to the group, if you add any user to this group, they will be set as system administrators. Note that system…

Hi @Kelly Knight and @Tim Heath, I've checked that this issue that you are facing is a bug, but it was resolved 2 days ago. - https://jira.atlassian.com/browse/JRACLOUD-71354 Can you please check on the bug if that was the same behaviour that you were facing? Are you still facing this issue? Regards, Angélica

Hello Summer, Thank you for getting in touch with Atlassian Community! If I understood correctly, she was able to login previously, is that correct? When did this issue start? What error is she receiving when she tries to log in? Can you ask her to open the developer tools on the browser to check if it shows an error on…

Hello Lionel and welcome to Atlassian Community! Yes! It's possible to add different languages to the portal for your customers. You will have to go to Project settings > Language support and add the desired language. Then every "yellow dot" that appears on the page you will have to check the translation. After that, you…