Angélica Luz Atlassian Team

Hi Tim, Just for further clarification, can you please check and let us know if the affected tickets have a resolution? Was there any change on the board? Have anyone reordering columns in the board? Once we hear from you, we will try to reproduce the error in a test environment. Regards, Angélica

Hello Francesco, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to choose the issue type scheme when creating a project, it is generated automatically by the system depending on each template. We have feature requests suggesting the implementation of this ability: -…

Hi Meriem, Just for further clarification, can you please let us know what browser are you using? Can you please test using another browser or incognito mode? If the issue still persists, please open the developer tools of your browser and check if some error will appear and send it to us. Also, you can try to change your…

Hi Mel and welcome to Atlassian Community! Currently, it's not possible to customize the customer portal in order to add more fields on the ticket or on the requests' page. We have some feature requests suggesting the implementation of the ability to make those customizations: - Add fields (view only) in Customer Portal -…

Hi Kyle, Thanks for checking those settings. I've talked to my teammates here and Mimecast may cause this, so if you could check this it would be great. There is another setting that is restricted to each profile about the notification format. Please, go to your personal settings on Jira and check if the "Email…

Hello Jason, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to sort the activities when using the new issue view. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-69548 Please, click on vote and watch in order to…

Hi Tim, To further investigate this issue, we will have to create a ticket with our support. In this case, the best option is to check your project to check the configuration, so in order to verify this, we will have to access your instance, if you allow us to. Please, feel free to raise a request on support.atlassian.com…

Hi Marc, If you are an administrator of an Organization (Atlassian access), you are a site admin because only site-admins can be an Org admin: - Set up an Atlassian organization Create an organization You must be a site admin to create an organization. Your organization name does not have to be unique and you can rename it…

Hi Ronald and welcome to Atlassian Community! When an email is associated with an Atlassian account, it's not possible to use the same email on another account. Just to make sure that it won't affect anything, can you please let us know if the account Y is being used on another cloud instance? Are you using this account on…

Hello Jose and welcome to Atlassian Community! Currently, when using the new issue view, it's not possible to edit the Epic name. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-71338 Please, click on vote and watch to receive updates about the feature.…

Hello Karthik, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to remove or hide the "Did this article help?" option. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-6066 Please, click on vote and watch in order to…

Hello John, Thank you for getting in touch with Atlassian Community! I've tested here but used a different version of Jira and it worked normally. As a first test, can you please upgrade your Jira? The JSD 3.9.1 was released in 2017, so it's important to upgrade in order to fix issues. You can follow the steps on the…

Hi there, Thank you for reaching out to Atlassian Community! Workload, SLA Goals and Satisfaction are reports created by the system, so it's not possible to delete or hide. I've searched for feature requests related to this but didn't find anything that could help us. Please, feel free to raise a feature request on the…

Hi Filipe, Is your team using an email filter called MailScanner? This is known to cause problems with the email formatting. You can check if they are using it and ask them to reenable script tags. Regards, Angélica

Hi @Mick, When you open a ticket on the board, it will show the "GitHub Development": Regards, Angélica

Hello Bob, On the notification and history is showing your name because probably the automation to automatically close the ticket has you as the default user to run the automation. On each automation you can set a default user or set as "User who triggered the rule", but in this case that is using an SLA as the trigger on…

Hello Warren and welcome to Atlassian Community! Customers will have access only to the customer portal, for dashboards only licensed users have access or non-logged users (you can share the dashboard with the public). We have a feature request suggesting that customers have access to the system dashboard: -…

Hi Andy and welcome to Atlassian Community! The field "Organization" that is locked is because it's a system field created for Jira Service Desk. To create more organizations you must go to the Service Desk Project and click on Customers > Add organizations. If you have any other question, please let us know. Regards,…

Hello Jeffrey, Thank you for getting in touch with Atlassian Community! Usually, they will receive the confirmation email and all new notifications related to the same ticket will appear on the same thread on the email. If they don't delete the email, they will see all history on the same notification. Regards, Angélica

Hi Sridhar, I saw that you opened a ticket with our support related to the same question and it was already resolved. Please, feel free to share the resolution with everyone on this post. Thank you! Regards, Angélica

Hi Linda, I tried to replicate this issue here, but it works normally. Which browser are you using? Can you test using another one? Please, let us know this information so we can test using the same browser and try to isolate the issue. Regards, Angélica

Hi John, I've checked that this behaviour where users can invite team members were reported as a bug: - https://jira.atlassian.com/browse/CONFCLOUD-65155 Please, feel free to add comments on the bug and also don't forget to watch to receive the updates. Regards, Angélica

Hi Ahsan, What may be causing this is that someone must have configured GSuite via SAML, so what you've described is the cause of this. This configuration is set directly on GSuite. Regards, Angélica

Hi Kyle, There are more three settings that may affect it: field renderer, HTML email parsing and Default outgoing email format. Field renderer must be "Wiki style renderer": Go to Project settings > Fields > > Search for "Comment" > Renderers > Wiki style renderer > Update. HTML email parsing: Jira settings > Products >…

Hello Ash, Thank you for getting in touch with Atlassian Community! This is an expected behaviour when not using wiki style renderer, so if you keep using text renderer it will show the username instead of full name. You can find more details on the documentation below: - Mentions are not working in JIRA applications…

Hello Andrew, I saw that you created a ticket with our support related to the same question and the issue was already resolved. Please, feel free to share the resolution here to help other people. Regards, Angélica

Hello Paula, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to disable the new sidebar. We have two feature requests suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-71357 - https://jira.atlassian.com/browse/JRACLOUD-71065 Please, click on…

Hello Rajkumar, Thank you for getting in touch with Atlassian Community! Currently, Jira doesn't have such functionality. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-133 Please, click on vote and watch to receive updates about the feature. As a…

Hello Natasha, Thank you for getting in touch with Atlassian Community! I've searched for add-ons that could help us achieve this, but there is nothing for Jira cloud. On this other question, there is a feature request from the vendor of an add-on that already provided this functionality to Jira Server: -…

Hello Val, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to preview TXT files. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-67670 Please, click on vote and watch in order to hear about updates on the development…