Angélica Luz Atlassian Team

Hello Rob, Thank you for getting in touch with Atlassian Community! I've tested here and I was able to remove the date by clicking and pressing delete on the keyboard. Please, give it a try and let us know how it goes. Regards, Angélica

Hello Jimmy, Thank you for getting in touch with Atlassian Community! This issue that you are facing is a bug, you can check more details on the link below: - https://jira.atlassian.com/browse/JSDCLOUD-5912 This issue only happens if you open the ticket through the queue, but if you open through Issues and filters > Search…

Hello Trisha, Thank you for getting in touch with Atlassian Community! When this message appears it means that someone started editing a workflow but didn't publish the changes, so the workflow is still in Draft mode. Can you please check the workflow and publish or discard the changes? After that, please try to drag the…

Hello Oddbjørg, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to customize the message when someone creates a ticket without logging in. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-5837 Please, click on vote…

Hello Matteo, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to customize the satisfaction survey. We have some feature requests suggesting the implementation of this ability: - Allow an agent to set the notification when they get specific rating in CSAT survey - Allow customized…

Hello Elise, Thank you for getting in touch with Atlassian Community! On next-gen projects, it's necessary to manually add custom fields for each issue type on each next-gen project. Please, go to the Project settings and check on Issue types if the field "due date" was added, if not, drag and drop the field on "Primary…

Olá Nathan, Como primeiro teste, você poderia dar um whitelist nos IPs e dominios e também trocar a senha do email antes de tentar conectar novamente? - Atlassian Cloud IP ranges and domains É muito importante que esse email que você irá utilizar seja somente pra abrir tickets, não pode ser um email compartilhado e que…

Hello Katie, Thank you for getting in touch with Atlassian Community! The new issue view uses markdown formatting now and not wiki markup. You can find more information here: New Atlassian editor "The editor in the new issue view uses markdown rather than wiki markup. Right now, if you've added wiki markup in the old…

Hi Nicole, We had a feature request suggesting this, but it was closed as "Won't do": - https://jira.atlassian.com/browse/JRACLOUD-33816 Please, feel free to raise a new feature request on jira.atlassian.com on the project JRACLOUD adding more details about why this feature is important for your environment. Regards,…

Hi Rene, I've checked the error and it may be related to users with blank emails or duplicate email address. Please, check the bugs below which contains the workaround to fix the issue: - Import fails when backup contains users with blank e-mails - Jira Site Import hits into Duplicate email address or UserAlreadyExists…

Hello Jill, Thank you for getting in touch with Atlassian Community! This is an expected behaviour from Jira that a site-admin can't click on reset password or log in as user when it comes from another site-admin. We, from Atlassian that has system-administrators permission, also don't have this ability and we couldn't do…

Hello Andreas and welcome to Atlassian Community! Currently, it's not possible to add a description on next-gen projects. Based on your question, I've created a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSWCLOUD-17584 Please, click on vote and watch to receive…

Hello @植松千晴 and welcome to Atlassian Community! Currently, it's not possible to show the label on the backlog for next-gen projects because the Board settings are not available yet. We have two feature requests related to view labels: * Add "Board settings" to next-gen projects * Customize the visibility of labels in…

Hello there and welcome to Atlassian Community! This issue happens when there is a hidden field on the request type and no one added a default value for that. Please, go to the project settings > request types and click on "Edit fields" for "Request a new account" and check if there is any hidden field. Another thing that…

Hello Catrine and welcome to Atlassian Community! Customer notification is specific for each project, so it's not possible to share or copy all the notifications to another project. In this case, if you want to use the same format and the same text, you will have to copy and paste the text one by one. Regards, Angélica

Hi Gil, If you click on "Help Center" on the top left you should be redirected to the main page where it shows the card layout. If it's not available for you yet, your instance will receive the new help center on February 26. Key dates Right now, you’re able to switch between the new experience and old experience as you…

Hi Christian, Only the last column will add a resolution and it will be green for users to understand that the ticket is closed. By default, the status is Done, but if you click on + you can add another status. Regards, Angélica

Hi Vicki, It was reported as a feature because the dev team are still implementing the new UI, so the feature is a way to let them know everything that is missing, is the best way for them to receive the feedback of the customers. Regards, Angélica

Hi Mehdi, As you are a site-admin, the best option is to keep using the groups on site administration. Custom fields are something that other administrators will have access to edit, so as a best practice to manage users, it's better if you use groups. Just to clarify: - Site-admins: can access Site administration and…

Hi Paul, Can you please check on the project settings > customer notifications if the invitation email is enabled? Also, if they are not receiving the email with this notification enabled, can you please go to > Site administration > Jira service desk > Portal only customers, click on one of the affected customers and…

Hi Kuba, No, after some testing I saw that the global settings for statuses won't apply to next-gen projects as it's independent projects. Sorry about that mistake. The last column of the board is always the resolution, so if you don't have sprints enabled, the issues will be removed from the column after 14 days. Regards,…

Hi Jonas, Thank you for the details. I've created a feature request based on your feedback: - https://jira.atlassian.com/browse/JSWCLOUD-17579 Please, click on vote and watch to receive updates about the feature and also feel free to add comments on the feature. The feature was created as a subtask of JSWCLOUD-17392 where…

Hi Benoit-Rene, It's possible to generate only one widget and it will be adapted depending on the languages available on "Language support" and also the default language of the browser. Related to the How can we help?, Contact us about, Powered by JIRA Service Desk, Your contact e-mail and Send button, it's not possible to…

Hello Linda and welcome to Atlassian Community! Just for further clarification, can you please let us know if it shows an error when you click on "Add" after adding the information for the series? If it does not show any error on the UI, can you open the developer tools on your browser and check if it shows any error? If…

Hello Ann Marie, Thank you for getting in touch with Atlassian Community! As a first test, can you please ask her to log in using another browser or incognito mode? With this test, we will make sure that she is using the right account to log in because sometimes her credentials are kept in cache and maybe when she tries to…

Hi John, Related to the welcome page for new users to Confluence, for Cloud, it's not possible to disable. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/CONFCLOUD-41550 Please, click on vote and watch to receive updates. Regarding them inviting other users, can…

Hello Kyle, Thank you for getting in touch with Atlassian Community! There is an option to remove the email thread when someone replies to a comment via email. Please, go to Jira settings > Products > Email requests. On this page, you must change the option "Strip quotes": Please, give it a try and let us know how it goes.…

Hello Danielle and welcome to Atlassian Community! For customers to receive comments by email, the notification for this action must be enabled. Please, go to project settings > customer notifications and check if the notification "Public comment added" is enabled. Also, make sure that the comments are being added as…

Hello Zachi, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to block developers to create branches and pull requests. Based on your question, we've created a feature request: - https://jira.atlassian.com/browse/JSWCLOUD-17577 We've created for Jira Cloud, but if you are using Jira…

Hello Larissa, Thank you for getting in touch with Atlassian Community! Depending on what you have estimated it won't show on reports, if you have estimated sub-tasks, it's an expected behaviour if nothing shows on reports. Can you please let us know what have you estimated for us to try to replicate on a test instance?…