Angélica Luz Atlassian Team

Hi Martin and welcome to Atlassian Community! As per I could understand on the guide, after you request the token and go to the URL that appears on the terminal, you will see the option to Allow or Deny. Clicking on Allow will show an output on your browser with the verification code: Access Approved You have successfully…

Hi Tommy and welcome to Atlassian Community! Currently, it's not possible to bulk clone issues on Jira without using a third-party add-on. We have two feature requests suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-6404 - https://jira.atlassian.com/browse/JRACLOUD-37520 Please,…

Hi Lars, It looks like you're running into an existing bug, which can be found here: - https://jira.atlassian.com/browse/JSWCLOUD-17252 Please be sure to watch it, so that you are notified when this is fixed in a future release. Regards, Angélica

Hi Sigurdur, I saw that you opened a ticket with our support related to the same question. As the question is the same, let's focus on the ticket to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms. Regards, Angélica

Hi Paolo, I saw that you opened a ticket with our support related to the same question. As the question is the same, let's focus on the ticket to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms. Regards, Angélica

Hi Ken, I saw that you opened a ticket with our support related to the same question and it was already resolved. Please, feel free to share the resolution to help other users. Thank you and have a nice day! Regards, Angélica

Hi Thomas, We are glad that you were able to resolve, thanks for sharing. If you face any issue or have any other question, please let us know. Regards, Angélica

Olá Givaldo, Fico feliz que tenha resolvido. Caso tenha mais alguma dúvida, por favor nos informe. Tenha um ótimo final de semana! Atenciosamente, Angélica

Hello Eric, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to customize agent notifications. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-5425 Please, click on vote and watch in order to hear about updates on the…

You are always welcome Robbie. Have a nice weekend! Regards, Angélica

Hi Andreas, Yes, we have a feature request suggesting this: - https://jira.atlassian.com/browse/JSDCLOUD-4551 Please, click on vote and watch to receive updates. Bye from Brazil! Angélica

Olá Danilo, Para cada produto o valor inicial é de $10 quando se escolhe o plano mensal, pois as licenças são separadas, por exemplo, o Jira Service Desk o valor é de $10 para até 3 usuários, já para o Jira Core, o valor é $10 para até 10 usuários. Você pode achar mais detalhes sobre cada um dos produtos no link abaixo: -…

Hi Mehmet, Currently, Gitlab has an integration through an add-on and it only works on Jira Core projects, so it's not possible to integrate with next-gen. We have a feature request suggesting Jira support Gitlab the same as its support Bitbucket/Github: - https://jira.atlassian.com/browse/JRACLOUD-38439 Please, click on…

Hi Kedar, Just for us to better understand and help you with this issue, can you please let us know what page is appearing for the users when they log in? If possible, send us a screenshot of the page. Regards, Angélica

Hi Stuart, This issue that you are facing is a bug and it happens only on the new issue view. If you disable the new view (Profile picture > Personal settings > Jira Labs) and open the tickets through the Issues and filters > Search issues, you will see the date correctly. For more details about the bug, please check the…

Hi Tracy, Just to complement Susan's response, I would like to share a workaround for tickets created on Jira instead of the portal. As she mentioned, when the ticket is created through the + button, the request type is not set, so the ticket won't be visible in the customer portal. The request type is also what triggers…

Hi Sergey and welcome to Atlassian Community! Currently, it's not possible to migrate from Classic to Next-Gen or vice versa, because next-gen is an independent type of project and nothing created for a classic project can be used on next-gen. The best option, in this case, is to create a next-gen project and move all the…

Hi Robbie and welcome to Atlassian Community! Next-gen projects were designed with the new issue view and to link issues you can click on the icon . Regards, Angélica

I tested using your banner on my test instance and when I resize the page, it shows the green stripe correctly. The portal fits the banner depending on its size, so to fit it when the page is expanded, it removes the green stripe. We have a feature request suggesting the implementation of the ability to configure the…

Hi Thomas, If you are only seeing the option Product access, maybe you are only a site-admin and not an administrator of the instance. Can you please go to Site Administration and add the group administrators on your profile? Also, just to make sure that we are on the same page, are you facing this issue on ticket created…

Thank you for the screenshot, Andy. This is indeed a known issue and to fix that, we must escalate the issue to our dev team. As we will need to check personal information to escalate the issue, I opened a ticket with our support and they will do this escalation. You should have received a notification and soon someone…

Hi James and welcome to Atlassian Community! I'm not sure if I understood correctly, is it related to the option "Login with Google" that users see on the login page? If it's not, can you please give us more details about what would you like do to? What is the behaviour that users are facing on the authentication? Regards,…

Hi there, Thanks for reaching out to Community! This issue may be related to the browser, can you please let us know what browser you are using? If possible, test using another browser or incognito mode, just to confirm that it's not something on the browser that you are using that is blocking the download. Regards,…

Hello Danielle, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to preview those types of files on Jira. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-59685 Please, click on vote and watch in order to hear about…

Hi Michael, Thanks for reaching out to Atlassian Community. 1 - Is it possible to modify the WYSIWYG buttons? Are they configurable? It's not possible to configure the buttons that appear on the editor. 2 - Is it possible to turn off WYSIWYG mode? Currently, the new issue view has only this option, if you want to use the…

Hello there and welcome to Atlassian Community! The best documentation to find that will help you with the changes on API, is the one below: - Deprecation notice and migration guide for major changes to Jira Cloud REST APIs to improve user privacy Related to avatarurl, I found an answer on our Developer Community where you…

Hi Julianne and welcome to Atlassian Community! In these cases, we open a ticket because it's necessary to disable the feature directly on your instance, it's not something that we can access through the UI. As per I could check, this feature seems to be disabled on your instance. Can you please let us know when did this…

Hi jfannin, The updates will depend on the updates for each feature request. Below you can see the feature for the sub-tasks, please check the last comment on this feature that it's from our dev team: - https://jira.atlassian.com/browse/JSWCLOUD-17155 You can click on vote and watch to receive updates. If you need an…

Hi Givaldo and welcome to Atlassian Community! There are some settings that you can check that may be preventing the notifications to be sent. If you are adding them normally through Jira you can check the settings below: 1 - Go to Jira Settings > System > Outgoing email and check if it's enabled. 2 - Go to Project…

Hi Andreas, Only site-admins can change customers' full name because it's necessary to access Site administration > Jira Service Desk > Portal only customers and only users added to the group site-admin can do this. Note that they will also be able to manage internal users. Regards, Angélica