Angélica Luz Atlassian Team

Hello Kelvin, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to link more than one Confluence space to a single Service Desk project. In this case, the best option would be to create different projects for each customer/organization. We have a feature request suggesting the…

Thank you for all the details. I was able to replicate this issue and it only happens when using users' full name. If you type the name and select on the list, it will show the username and it will work. I created a bug for this: - https://jira.atlassian.com/browse/JSDCLOUD-8021 Please, click on vote and watch to receive…

Hi Alexandr, Thanks for reaching out to Atlassian Community. I see that you have two licenses, one for Jira Software and other for Jira Service Desk. This SEN number that shows on the screenshot is for Jira Software which has expired on February 1st. There is another SEN number that is specific for Jira Service Desk, it…

Hi Keshava, Thanks for reaching out to Atlassian Community! You can delete Confluence from your instance by going to > Site administration > Billing > Manage Subscriptions. On this page, click on ... > Delete. The next page will have a text box that you will have to type "DELETE" to confirm and then choose the reason why…

Hi Sian, I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket. Regards, Angélica

Hi Shaik, Thanks for reaching out to Atlassian Community. Just to make sure that we are on the same page, are you referring to API changes due to GDPR? Also, can you share the screenshot again? I see that you mentioned about a screenshot but nothing appeared here. Regards, Angélica

Hi Joseph and welcome to Atlassian Community! The minimum recommended size would be 1105x300 which is the area available on the customer portal for the banner. Please, give it a try and let us know if it works. Regards, Angélica

Hi Prakash and welcome to Atlassian Community! The first screenshot is related to the projects that you have access on the instance. The second screenshot is related to the request types and their groups, which the changes do not reflect on the page of the first screenshot. If you want to remove the Diksha Service Desk…

Hi Jaime and welcome to Atlassian Community! Just for further clarification, can you please let us know if those categories were set directly in the ticket? If you still have access to ConnectWise, would it be possible to send us a screenshot of those fields? For now, without seeing how it looks on ConnectWise, I believe…

Hi Red, Currently, it's not possible to restrict access to the portal by domains. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-868 Please, click on vote and watch in order to hear about updates on the development cycle. Regards, Angélica

Hi Laurent, When we create a project, only the system custom fields will be added, then we must go to the Custom fields' page and manually add each custom field to the screens of the new project. We don't have a feature request specifically for that, but we have one suggesting the ability to create templates for projects:…

Hi Stephanie, Thanks for reaching out to Atlassian Community! I've checked the ticket and we are already working on it. As it's necessary to check personal information to help you update your company address, the best option, in this case, is to continue working on the ticket because only us from Atlassian and you will…

Hello Drew and welcome to Atlassian Community! Currently, when exporting a CSV, the organization will be shown as an ID. We have a feature request suggesting the implementation of the ability to show the name of the organization instead: - https://jira.atlassian.com/browse/JSDCLOUD-5600 Please, click on vote and watch in…

Hi Eli and welcome to Atlassian Community! I saw that you opened a ticket with our support related to this same question. As the question is the same, let's focus on the ticket to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms. Regards,…

Hi Alberto, Thanks for reaching out to Atlassian Community. If the organization admin has enforced the two-step verification, users will only be able to log in if they have enabled two-step on their accounts. You can check more details on the documentation below: - Enforced two-step verification Regards, Angélica

There are some configurations that may cause this issue, please check the settings below: - HTML email parsing Go to Jira settings > Products > Email requests > Enable HTML email parsing. - Wiki markup renderer Go to Project settings > Fields > > Search for the description field > Renderers > Check if the renderer is set…

Hi Hector, Just to clarify for us to test here, can you please share with us the JQL? Also, you mentioned "Queue", are you using this JQL as a queue on a Service Desk project? If possible, send us a screenshot showing the error. Regards, Angélica

Hi Antonio, I tested on my local environment and even using your timezone and changing the language to Spanish, or using my timezone here GMT-3, when I select a date the time automatically changes to 12 AM, is this time that is appearing for you too? If possible, record a gif and send for us to check and compare with what…

Hi Ramon and welcome to Atlassian Community! I checked that the email was bounced due to the error: 550: 550 5.5.0 Requested action not taken: mailbox unavailable. [CO1NAM05FT030.eop-nam05.prod.protection.outlook.com] I removed this bounce and now you can try to subscribe to Jira and Confluence again. Also, due to security…

Hello Attila, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to set a notification for the customer when the email is rejected on Jira Service Desk. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDSERVER-2517 -…

Hi Daria, I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket. Regards, Angélica

Hi Marco, I saw that you created a ticket with our support related to this same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket. Regards, Angélica

Thanks for the details MJ. This issue that you are facing is a bug and it happens only on the new issue view. If you disable the new view (Profile picture > Personal settings > Jira Labs) and open the tickets through the Issues and filters > Search issues, you will see the date correctly. For more details about the bug,…

Hi there and welcome to Atlassian Community! If you migrate a customer to Atlassian account they will still see the same things that they see now without in the customer portal, this will not change. The only difference is that they will be able to login directly on your instance "myinstance.atlassian.net" instead of the…

Hi Abeesh, For an administrator to see all features of a Service Desk Project, they must have a jira-service-desk license and be added to the Administrator role in the project. If they were added as an administrator on the project but they don't have a license, they won't be able to access anything. Please, ask your…

Hi Luis, The ability to link Bitbucket to a project is only available for Jira SW for now, the documentation I sent on my previous comment was specific for an SW project. In the near future, it will be possible to link to an SD project, but not for a Business template. Regards, Angélica

Hi Dan and welcome to Atlassian Community! As per your screenshot, it looks like Confluence was not linked to your Jira. You mentioned that you already have a space, is your Confluence under the same domain than Jira? You can check this clicking on : If it's not, you must create a new Confluence site and migrate all your…

Hi Shawn, Thanks for reaching out to Community! One of the reasons why the ability to change the project type was removed from Jira Cloud is that, for example, when changing a JSD project to JSW, it requires a board to be created and configured and this change could make a JSW do not work as expected the same as a project…

Hi Urszula, Thanks for reaching out to Atlassian Community! It looks like you're running into an existing bug, which can be found here: - https://jira.atlassian.com/browse/JRACLOUD-71603 Please be sure to watch it, so that you are notified when this is fixed in a future release. Regards, Angélica

Hi Uzair and welcome to Atlassian Community! Currently, it's not possible to get this information from the browser to add on the ticket when it's opened from the widget. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-6239 Please, click on vote and watch…