Angélica Luz Atlassian Team

Hi Alessandro, Currently, there are no updates for the feature request, but I would like to share with you this post in community where there are some great comments about Portfolio and Cloud: - Introducing a new planning experience in Portfolio for Jira (Server/DC) The post is about Portfolio for Server and Data Center,…

Hi Jacques, I've checked on the ticket and talked to our customer advocates and everything seems to be working now. If you have any other question or face any other issue, please let us know. Regards, Angélica

It will depend on each feature. Our dev team is currently working on those five features and once the status of the feature changes, they will update the roadmap, the updates this year happened every 7 days but last year there were features that took more than a month. That's why I'd suggest you to check directly on the…

If you use Issue Collector you can let your project closed, it's not necessary to change the security options I sent on my previous comment. The issue collector has a default reporter, so it won't be necessary for customers to create their accounts and also they won't need a customer portal. Please, check the documentation…

Hi Shashank and welcome to Atlassian Community! I've searched for add-ons and documentation related to the integration between Jira and Cisco Telephony, but I didn't find anything that could help us. Also, there is no feature request suggesting this integration, so feel free to create one on jira.atlassian.com on the…

Hi @ligmie and welcome to Atlassian Community! Currently, there is no option to export the fields of a project, the only way to export fields is by exporting the tickets on Issues and Filters. We don't have any feature suggesting this, but we can create one on your behalf. Can you please give us more details about why this…

Hi Christoph and welcome to Atlassian Community! Currently, when we type @ and the name of the user, the mention will show their username, and after we click to comment, it will show the full name that they have added on id.atlassian.com. Just for us to check if there is a feature request or a workaround, can you please…

Hi Caitlin, The fields that you mentioned are created by the system, so it cannot be removed or hidden, so if the ticket is mentioned or a page linked to the ticket, it will show those system fields. Regards, Angélica

Hi @Andrei Rychkov, Checking the ticket that Paolo created with our support, I saw the information that for smart commits to be processed, it's necessary that the email address that was used to send the commit message matches with the email in Jira. I've tested on my test instance, and as I use the same email on both…

Hi Auwlyee, When the customer logs in the customer portal, the first page that they should see is the projects that they have access or the request types available (in case they have access to only one project): Just for us to better understand and help you with this issue, can you send us a screenshot of the page they are…

Hi Les, When a customer is added to a service desk project, they automatically will have access to the customer portal to open tickets. The role that gives customer permission to access their tickets and create new ones is "Service Desk Customer - Portal Access". For now, it's not possible to add restriction to view only…

Hi Dwight, It looks like you're running into an existing bug, which can be found here: - https://jira.atlassian.com/browse/JSWCLOUD-17674 Please be sure to watch it, so that you are notified when this is fixed in a future release. Regards, Angélica

Hi @Daniel Landman and @[deleted], The dummy user that I mentioned is that you can create a user with an email that you have access, where you can add a full name like "System administrator" or "Administrator", and this user must have a service desk license and be added to the role "Administrator". In this case, it would…

Just to make sure that we are on the same page, are you talking about this roadmap? - https://www.atlassian.com/roadmap/jira-software#results If so, it will depend on each feature. So, if the roadmap was not updated, you can check directly on https://jira.atlassian.com/browse/JSWCLOUD-17392, where it has all features…

I've searched for the add-ons, but there is nothing that mentions about preview attachments, mostly are only integration to pull attachments from other software or to manage attachments, but not preview.

Hi Matthew, In order to allow people outside the organization to open tickets, you must allow them to create their own accounts, which you already did and the option "Anyone with an account" does not appear anymore because people outside, who doesn't have an account will have the ability to create the account when they…

Hi Marios and welcome to Atlassian Community! This issue may be related to customer permissions. Please, go to Project settings > Customer permissions > Who can customers share requests with? On this page, check if the option is set to "Any customer or organization, by searching this project. This option allows them to…

Hi Thomas, Thank you for the information and sorry for the misunderstanding. In this case, Business and Software projects don't have the HTML parsing option, so we have a feature request suggesting to improve this for this type of project: - https://jira.atlassian.com/browse/JRACLOUD-10827 Please, click on vote and watch…

Hi Christina, I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Regards, Angélica

Hi Robin and welcome to Atlassian Community! It's possible to create an automation, so when a ticket is created, the ticket will be assigned to someone. Please, go to the Project settings > Automation > Add rule > Custom rule. When this happens... Issue created If these match... Issue matches: Organizations = Org.name OR…

Hi Patrick, Currently, it's not possible to generate reports with data further than a year. We have two feature requests suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDSERVER-147 - https://jira.atlassian.com/browse/JSDSERVER-2188 Please, click on vote and watch to receive updates…

Hi Gabriel, You can translate the notification directly on Project settings > Customer notifications > Customer invited > Edit. Other notifications can have more than one translation, it can be set on Project settings > Language support, but in this case, the customer account already exists and the system knows what…

Hi Julianne, I opened the ticket with our support for them to be able to disable the feature on your instance. You should have received the confirmation email and soon someone will contact you. Regards, Angélica

Hello Manfred, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to migrate a single project between Cloud instances, it's only possible to migrate the entire instance including all projects. We have a feature request suggesting the implementation of this ability: -…

Hi Gautam and welcome to Atlassian Community! To enable reports on next-gen projects, please go to the Project settings > Features and enable Reports. Currently, for next-gen, there are two types of reports: Burnup chart and Velocity chart. You can find more details on the link below: - Reporting Regards, Angélica

If the user has a service desk license and if they were added on a role that gives permissions to see the reports, like Administrators or Jira Service Desk Team, they will be able to see the reports. If the users don't have those permissions and they are still able to see the reports, can you please let us know what type…

Thanks for the details Shaik. You can check the link below for more details about GDPR changes for scriptrunner: - GDPR Migration Guide If the select list is a user picker, you will have to change the script because the way user accounts get referenced will change, but if it's just a select list that is not tied to a user…

Hi Celina, Just to make sure that we are on the same page, I would like to confirm if you are using Jira Cloud or Server. We've tested Jira and Bitbucket cloud and the JQL works correctly, but in this case, only Bitbucket is listed, the instance doesn't have integration with Fisheye or Crucible. Also, is Bitbucket showing…

Hello there, Just for us to better understand and help you with this issue, I'll make some questions: - What version are you upgrading from? - How is the directory configured (https://confluence.atlassian.com/adminjiraserver/connecting-to-an-internal-directory-with-ldap-authentication-938847055.html)? Do you have “Update…

Hi Vinodkumar, I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Regards, Angélica