Angélica Luz Atlassian Team

Hi Rob, Currently, it's not possible to copy automation between projects, it's only possible to duplicate on the same project. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-3259 Please, click on vote and watch in order to hear about updates on the…

Hi Tami, I searched for this information but didn't find anything on our documentation. Today a new article on Community was posted with some FAQ about Jira Align, feel free to add your comments on this article to get more information: - Introducing Jira Align! Regards, Angélica

Hi @Максим Рыдлев, Welcome to Atlassian Community! Just for us to better understand and help you, can you please let us know what would you like to customize? After you create a project, you can change configurations, fields, permissions, for example, so we need to know what specific feature that you need to customize.…

Hi Caedmon, I saw that you created a ticket with our support related to the same question and it was already resolved. Please, feel free to share the resolution here to help people that may face the same issue. Regards, Angélica

Hi Paweł, I saw that you created a ticket with our support related to the same question and you resolved the issue. Please, feel free to share the resolution here. Regards, Angélica

Hi Eldhose, I saw that you created a ticket with our support related to the same question with more details, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Regards, Angélica

Hi Ludovic, I saw that you created a ticket with our support related to the same question and it was already closed. Feel free to share the resolution here and let us know if you have any other question. Regards, Angélica

Hi Álvaro, Currently, Bitbucket has integration only with Jira Software. In the near future, it will be possible to link to a Service Desk project, but not for a Business template. Regards, Angélica

Hi Jonathan, I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Regards, Angélica

Hi Gopalakrishnan, I've tested on my local environment creating different groups with and without users, but it's working normally. As tested, can you create another group and try to add on global permissions? Are you the only admin facing this issue? Regards, Angélica

Hi @Fausto, The best option, in this case, is to use classic projects to get more complete reports. Next-gen has only two types of reports and it's not possible to export or print. You can find the types of reports for classic projects on the documentation below: - Reporting Regards, Angélica

I understand, but we would like to know if the issue happens when you use Firefox or Internet Explorer and also if there was any update on your windows, for example. Was this issue happening before? Was there any change in your environment that after the change the issue started to happen?

Hi RAJENDHRAN, Automation and SLA are features available only for Jira Service Desk the same as Boards are only available for Jira Software projects. Other products don't have such functionality and the only way to get it is by using add-ons. For automation, you can use Automation for Jira, but for SLA there is an add-on…

Hi Amy, Welcome to Atlassian Community! I've tried to replicate the issue on my local environment and after removing the user is still on the list, but after refresing, it disappears. Just for us to better investigate the issue, can you please let us know what browser are you using? Can you please use another one or…

Hi David, The process to create the organization changed a little bit and soon the documentation will be updated. For you to create the organization, please follow the steps below: - Go to Site administration or admin.atlassian.com - On the left side, click on Discover applications - On this page, find the Atlassian access…

Hello Heather, Currently, it's not possible to restrict comments when using the new issue view. If you need this feature, it's necessary to disable the new view and then it will work again for classic projects. We have a feature request suggesting the implementation of this ability: -…

Hi Avelino, Just to make sure that we are on the same page, is it happening when you invite customers directly in the project or when you add users through Site administration > Users > Invite users? Is it happening for all users and customers? Were the customers already in the project and now you are adding them in the…

Hi Chris, Currently, it's not possible to customize buttons on the customer portal. This button is for the Category and there is no configuration on the portal "Look and Feel" to change the settings. We have a feature request suggesting further customization of the portal: - https://jira.atlassian.com/browse/JSDCLOUD-2127…

Olá, Atualmente também não é possível fazer o import de projetos do Server para o Cloud. Nesse caso seria necessário fazer um backup completo do Server, importar para o Cloud e então remover os projetos que não são necessários. Caso você precise somente dos tickets, você pode criar o projeto no Cloud e importar somente os…

I saw that our support had a remote session with you to explain the permissions in Service Desk. As they are helping you on the ticket, let's focus on the ticket and when it's resolved, please feel free to add the resolution here.

Hi James, it's possible only on their own profile or clicking on "See the old view" when they open the ticket. Based on your request, I created a new feature request: - https://jira.atlassian.com/browse/JRACLOUD-71938 For now, the option is to send an email for your users to let them know that they must disable the view to…

Hi Ariel, Jira doesn't have the functionality to validate this information to block someone to delete the issue. You can remove them from the permission and let only administrators, for example, but it's not possible to remove the permission only if the ticket didn't have any modification.

Hi Pamela, Welcome to Atlassian Community! I've tested here using Android + Google Chrome and iPhone + Safari and it worked. For us to better understand and to try to replicate here, can you please let us know what browser and version you are using? Also, what iOS version you are using? Is there any other user facing this…

Hi Jon, To disable the new issue view, he must go to his Profile picture > Personal settings > Jira labs: If he usually goes to a ticket and selects the option "See the old view" it will indeed only disable to see the ticket for a while, and when he logs in back, it will show the new view again. Regards, Angélica

I tried to replicate the issue and also searched for some tickets or questions, but there is nothing that could help us. If you use another browser, does the same issue happen? Can you also test using Chrome on incognito mode? When did this issue start? Was there any change in your environment that after the change the…

Hi Jessica, Due to GDPR that was implemented last year, usernames will no longer be used in Cloud. Currently, it was removed from the user management, but eventually it will not show on other features, probably mentions and JQL will use "Full name", we still don't know for sure. Regards, Angélica

Hi Patrick, Welcome to Atlassian Community! The import process adds the users and the groups to the Cloud instance and during the process the users are also added to the same groups they were on Server. The only difference is that the groups that gives admin privileges, for example, is different, but this can be changed…

Olá Rodrigo, Atualmente, o Jira mantém somente a informação de nome e email dos clientes, não temos um campo para adicionar mais informações. Nesse caso, a opção seria adicionar custom fields no portal para que o próprio cliente preenchesse esses dados. Nós temos uma feature request sugerindo para que seja possível…

Hi Cat, it must be related to your customer's email policy, some configuration on the mail client that is removing the attachment. There is no unsupported mail client, all emails sent will be read by Jira to be added as a comment or to create a ticket, so it's something on their side that is preventing the attachments from…

Hi Peddiboyina, I saw that you created a ticket with our support related to the same question. As they are already helping you, let's focus on the ticket to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms Please, feel free to share the…