Angélica Luz Atlassian Team

Hi Maxim, I saw that you created a ticket with our support and this case was escalated for further investigation. Please, feel free to share the resolution here once it's resolved. Regards, Angélica

Hi Daria, It looks like you're running into an existing bug, which can be found here: - https://jira.atlassian.com/browse/JRACLOUD-46726 Please be sure to watch it, so that you are notified when this is fixed in a future release. Regards, Angélica

Hello Marc, I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once it's resolved, feel free to share the resolution here.…

Hello Juan, I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once it's resolved, feel free to share the resolution here.…

Hello Surfaraz, Welcome to Atlassian Community! I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once it's resolved, feel…

Hello there, Welcome to Atlassian Community! I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once it's resolved, feel…

Hi Rajesh, Welcome to Atlassian Community! I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once it's resolved, feel free…

Hi Andrea, Welcome to Atlassian Community! I saw that you created a ticket with our customer advocated related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once it's…

Hi Ajay, We don't publish roadmaps with release dates, so we don't know when or if the feature will be implemented. We must wait for our dev team to comment on the feature. Regards, Angélica

Hi @John Garza, Please, check if the group Developer is listed on Site administration > Product access > Jira Software. This error is specific for license. Can you please invite the user without adding any group in order to test? Regards, Angélica

Hi Ariel, When we add users to the permission to delete issues, they will be able to delete any of the open or closed issues. It's not possible to allow them to only delete issues that didn't have any modification. The best option, in this case, is to remove agents from the permission on Project settings > Permissions >…

Hi Nischal, Roadmap is exclusive for next-gen projects and currently, there are no plans to add this feature for classic ones. We have a feature request suggesting the implementation for classic projects: - https://jira.atlassian.com/browse/JSWCLOUD-17214 For classic projects, there are Portfolio for Jira which includes a…

Hi Daan, The general configuration of automation need to use an internal user to run the automation since it can't be run in the name of a customer, so whenever a customer answer to a ticket, the user set on the configuration will be the one who changes the status and for this, it's not possible to change. But if you need…

Hi Prashant, I saw that you created a ticket with our support related to the same question and they are already helping you with this request, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Regards,…

Hello Mario, Currently, it's not possible to add resolution on next-gen projects. Next-gen for Jira Service Desk was introduced recently, so there are many features that were not implemented yet. Based on your question, I created a feature request: - https://jira.atlassian.com/browse/JSDCLOUD-8082 Please, click on vote and…

Hi @Bocharnikov Dmitry , Welcome to Atlassian Community! I'm not sure I understood correctly your question, can you please clarify what would be the Group Type Request? In Service Desk there is the Request type, where it can be modified on Project settings > Request types or if you need to change the Request type of the…

As part of our troubleshooting process, have you recently changed or cancelled your account using this e-mail address?

Hello Teresa, Currently, it's not possible to set the internal comment as the default. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-1733 Please, click on vote and watch in order to hear about updates on the development cycle. Related to add-ons, I…

Hi Stuart, Just for us to better understand and help you with this issue, can you please let us know if this issue happens only when you try to add people in the project? If you go to a ticket, for example, can you find users to add as reporter/assignee? Are you the only user facing this issue? Please, go to Jira Settings…

Thank you for the information. I was able to see that this domain has been claimed, so the organization admin can change the email. You can go to admin.atlassian.com and select the organization. Then click on Directory > Managed accounts. On this page, you can select Arne's account and change the email. If you can't access…

I saw that they already answered you on the ticket and pointed out some documentation about user permissions. If you didn't receive the notification, please let us know.

If the card to access Help Desk is still visible to you, it means that you are still in the project. As you are an administrator it will be visible. If you log in using a customer account that does not have access to the project, you will only see Customer Service Portal.

Hi Daniel, When you have Confluence and Jira in different URLs, the best option is to add Jira under the same Confluence URL and import Jira. The difference between the imports is that when you have Confluence and import Jira it's only one import, but when you have Jira and what to import Confluence under the same URL you…

Hi Sudhamayee, Welcome to Atlassian Community! As per I could check, it looks like the button to insert the attachment is hidden. Is this issue happening only on Google Chrome? Have you tested using another browser? Are you the only user facing this issue? When did this issue start? This information will help us better…

Hi Michael and welcome to Atlassian Community! As per I could understand, you had a backup from your previous company, then created a new Jira instance and made the import with this backup, now you want to wipe this instance to start creating projects and adding users from your new company, is that correct? If so, as Jira…

Hi Peddiboyina, I saw that you created a ticket with our customer advocates related to the same question. They already sent you the phone numbers so you can call us to talk about Atlassian Access. If you didn't receive the notification, please let us know. Regards, Angélica

Hi James, Currently, it's not possible to add the ability to vote on the new issue view and next-gen projects, since the option "Board settings" is not available. We have two feature requests related to this problem: - https://jira.atlassian.com/browse/JSWCLOUD-17331 - https://jira.atlassian.com/browse/JRACLOUD-71251…

Hi Justin, As per your screenshot, it looks like you are being redirected to our Jira (for internal users only) and not the customer portal. Can you please try to login using the link of our customer portal? - https://getsupport.atlassian.com/servicedesk/customer/portal/23 To create new tickets you can use…

Hello Robin, Currently, it's not possible to prevent private requests from being created by customers. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDSERVER-4473 Please, click on vote and watch in order to hear about updates on the development cycle. Regards,…

Hi Rakesh, I believe that in this case, the automation is making the issue type is not being correctly associated with the workflow, that's why the buttons to make the transition is not appearing. As a test, can you please disable the automation and move manually the ticket to another issue type? Also, for this ticket that…