Angélica Luz Atlassian Team

Hi Nancy, As the sub-task does not show in the project, you must add this issue type to the scheme. Please, go to the Project settings > Issue types > Actions > Edit issue types. On the page that will appear, it will show all the issue types, so just drag the subtask from the right column to the left column and save. If…

Hello Karyn, Currently, it's not possible to go back further than a year on the Service Desk reports. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-2188 Please, click on vote and watch in order to hear about updates on the development cycle. The…

Hi Jörn, Welcome to Atlassian Community! As per I can see in the second screenshot, you are previewing the description, if you save the description, does the image shows correctly? Also, if you don't preview the description and just save it, does the issue happen? I was able to replicate the issue just once when I clicked…

Hi sathishkumar, Some time ago we had a feature request suggesting to automatically deactivate users that were not using Jira or Confluence for a while, but then it was closed because it was introduced the "Last active" on users' profile. Now, admins can check what was the last time a user logged in for each product. It's…

Hi sathishkumar, Currently, it's not possible to merge accounts on Jira. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/ID-240 Please, click on vote and watch in order to hear about updates on the development cycle. In this case, the best option would be to bulk…

Hi Ismael, Welcome to Atlassian Community! Currently, it's not possible to use colspan/rowspan on Jira. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JRACLOUD-44004 Please, click on vote and watch in order to hear about updates on the development cycle.…

Hi Cédric, Thank you for the details. You mentioned that before migrating the account you already had created an internal account for the user using the same email address, does the user have only one account now? Just asking to confirm if they don't have a duplicated account. What URL is the user using to log in to…

Hello Atul, Welcome to Atlassian Community! Currently, on Jira Cloud, it's not possible to restrict domains or IPs for creating tickets. We have feature requests suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-868 - https://jira.atlassian.com/browse/JSDCLOUD-1924 Please, click on…

Hi Kaj Thank you for the question. I searched on my test environment about this feature but I didn't find this option. I also searched for internal and public documentation, feature requests but also didn't find anything about Templates. I sent a message to our dev team to know more about it and as soon as I get a response…

Hi Emiliano, I saw that you created a ticket with our support related to the same question and they are already investigating the issue, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once it's…

Hi Jared, Welcome to Atlassian Community! Currently, on Jira Cloud, there is no option to archive projects. When you import a backup from Server or Cloud to a Cloud instance, the instance will be wiped and all projects, workflows, custom fields, users will be imported and then it's possible to delete this information but…

Hello Esti, Just for us to better understand and help you with this issue, can you please let us know if this is happening with any type of file or only images? What type of image (extension) is it? Can you send us a screenshot of when you click to open the image? Does it show any error? Is it happening with all users?…

Hi Jukka, I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once it's resolved, feel free to share the resolution here to…

Hi Robin, Thank you for the details and screenshot. When we take a backup from an instance and import to another, somehow the email address is kept with the old instance URL and it shows as it's already in use. In this case, to make sure that the email is free to use in another project, please turn off the email requests…

I created a ticket with our support to check the logs for a better understanding of what is causing the batching notifications to do not being sent. You should have received an email and soon someone will contact you. Once it's resolved, feel free to share the resolution here to help other community members.

The browse projects page is not customizable. There are some features suggesting some enhancements for the page, and there was an old feature that was closed as "Won't do". - https://jira.atlassian.com/browse/JRACLOUD-41139

The feature request also applies to Jira Software and Core because on Service Desk the agents receive the system notifications the same as other licensed users and system notifications are not customizable.

Hello, can you please send us a screenshot or the error message? 

Thank you for the screenshots. The options are different because you are using a classic and not a next-gen project. Please, go to the Project settings > Issue layout and click on Edit layout to check if the field Label appears on the list. Make sure that the field is placed on the "Primary fields" section. Also, if…

Hello Eden, Thank you for getting in touch with Atlassian Community! Currently, it's not possible to hide or archive projects, so if the user has access, they will be able to see it on the project list. We have a feature request suggesting the implementation of this ability: -…

Hi there, Thank for reporting this issue to us. I tested on my local environment and it's not possible to add the comment when flagging the issue and also there is no configuration that we can change to make this possible. Based on your question, I created a feature request for our dev team to check: -…

Thank you for the information. For the next steps would be interesting if we could check your board and logs to see what is causing the issue. With that said, I've created a ticket with our support, so they can check and share with you, since here in community we won't post any personal or private information. You will…

Hi Roopa, For classic projects the permissions are different, you must set it on Project settings > Permission where you can select the group, person or role that can find the project and see the tickets (Browse projects). Note that, as classic projects have shared configuration, the permission scheme that is associated…

Hi Art, Welcome to Atlassian Community! Currently, there is no notification when a user is added to a project, but you can see who was added or removed from a project through the Audit log. Please, go to Jira settings > System > Audit log. Regards, Angélica

Hi Igor, I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead. Once the ticket is resolved, feel free to share the resolution…

Hi Jay, Thank you for reporting this issue to us. I was able to replicate the same issue on my test instance and created a bug for our dev team to check: - https://jira.atlassian.com/browse/JRACLOUD-72075 Please, click on "This affects my team" and watch to receive updates about the bug. Regards, Angélica

Hi Lois, Thank you for the details provided. If it's showing that you change the status even when you didn't manually open the ticket and change, it must be related to the automation. Usually, the automation will set the project lead or a project administrator to be the default user to run the automation. To check if it's…

Hi Birta, Just to make sure that we are on the same page, you need to restrict request types on the portal for specific users/customers, is that correct? If not, can you please give us more details about the forms and where you would like to restrict it? Regards, Angélica

Hi there, Thank you for the details. To be able to change the project email, your domain must be verified first. You can find all the steps on the documentation below: - Configuring Jira Cloud to send emails on behalf of your domain Please, give it a try and let us know if you face any issue or have any other question.…

Hi everyone, I know it has been a while and Jira Service Desk changed a lot since 2017, but I would like to share the actual process for removing customers from projects. 1 - When you add a customer (outside an organization) on the customer's page, it will automatically show the same customer on the People's page with the…